Sleep Train Mattress Centers

Purchased a sleep train mattress and box spring Cal. King in 2014 sales person was H.B. Porter. Th mattress has not worn well at all. Lump in the middle, dips on each side of where we sleep. No support. These days you cannot flip a mattress for even wear. We are very unhappy with this product. Went back to store today and was told the mattress we purchased has been discontinued. I wonder why??? Todays sales person Jeremy Wessling sold me a mattress only and gave me a 30% discount because of the monies we had spent for the mattress and box spring we are in happy with back in 2014. I am hoping this new firmer mattress is a better fit for us. We have 120 days (4 months) to decide. If this mattress does not accommodate our needs I will never shop with sleep train again. Stay tuned for results.

Excellent service! Joe was very helpful and did not rush my decision. He showed me many mattresses and let me decide based on the perimeters I gave him which were I wanted the best quality I could get.
I bought a Tempurpedic which many people say are over priced. Well after sleeping on this mattress for a period of time I can say it is the best mattress I have ever owned. I have slept on other foam mattresses and have felt like I would fall off when sleeping near the edge, not so with Tempurpedic.
To top it off, they price matched! I Found the same mattress online for $ 700 cheaper, they matched it!
Awesome store!

Ok, so I am a mess when it comes to my bed. We have bought bed after bed and I always pick them incorrectly. We bought a new Cal King last year and after some time… I finally cried ouch to my husband. It was too hard no matter which way I slept. And we were past the normal exchange policy. But when you make an investment over $ 1,000, you should try. We did and are so happy. Rennie, Mgr in Folsom spent several hours helping us fix the problem. He didn’t want us unhappy and uncomfortable. No pressure, no stress as he hopped between other customers. We are now sleeping comfortably on a new softer mattress… they helped us completely-​I don’t know how may retailers would do this without figuring out how to recharge us. They didn’t and I promise I tipped the delivery guys well :) THANK YOU SLEEP TRAIN!

Great service at a fair price. Sleeping much better. Christine T. is very detail and knowledgeable in the type of mattress we were looking for and she really made us feel really good about what we purchased.

Joe Davi actually made my mattress shopping experience enjoyable. I needed a mattress as soon as possible for my parents who are in an assisted living facility. I came in with a budget and a rush request and wasn’t sure what to expect. Joe worked with me, gave me an awesome deal, was great to work with and never once tried to sell me something I couldn’t afford. He was extremely knowledgeable, which I appreciated, since I don’t know much about mattresses. Not only did I purchase a great mattress, it’s being delivered today. This experience well exceeded my expectations and I will be doing any mattress purchase I have in the future with this Sleep Train location.

These guys are great. I called ahead and verified they had the 3 choices for my tempurpedic warranty replacement, they remembered me when we got there too. Even knowing there was no chance we would be purchasing a mattress from them, they went above and beyond showing us our options, entertaining our 2 little children also. When we need another one, hopefully it’s a long while from now, I know where we will be returning. Once again, Will and his coworker who’s name i forgot, I want to say Josh or john were outstanding and are hopefully properly compensated regularly for their outstanding customer service and helpful and knowledgeable insights.

I don’t know how other people feel about mattress shopping, but for me, it is my seventh circle of hell. Maybe it is because the whole process seems opaque-​what is the technology?; why does each store have different lines of the same brand?; can one really tell the difference between beds?. Well, I feel that way no longer and it is because of Will LePape. Mr. LePape is well suited to help guide anyone through a mattress purchase, but especially someone as skittish as me.
I came in looking for a guest bed. At the time, he was helping someone else, but took a few minutes to set me up with a couple of beds to try while I waited. I could see that he was so patient helping out the woman who was ahead of me. When it was my turn, he was so apologetic about having me wait, although it was no problem. He was very good about educating me about mattresses and did not try to «upsell» me. He was very helpful about how much I should spend on a guest bed. Further, he matched a competitor’s price on a mattress even though they were different brands.
I also appreciate his thoroughness. I needed the mattress delivered on a specific date, about a month away. At the time, he didn’t think the scheduling system could schedule that far out and we agree I would call the week that I wanted the bed to arrive. However, the next day he called me and said that he figured out a way to do it. What service!
I’m very impressed and would shop there for all my mattress needs in the future.

We have just purchased our second mattress set from this location in the last ten years. The value you receive for your money is a real motivator for our continued business with Sleep Train. The salesperson, Will LePage, was a bonus. My wife and I are disabled, and he took the time to make sure we got the set that fit our needs. He also gave us a really good deal by buying a return that had been out 4.5 days, so there was another $ 200 in our pockets for king sheets, etc. I highly recommend Sleep Train and their Sterns and Foster mattresses.

Just purchased a new bed from Sleep Train today, and couldn’t be happier with our experience. James was extremely helpful, he listened to our needs and helped guide us to a bed that was extremely comfortable and well within our price range. My wife and I never felt pressured to make a purchase or choose out of our means. The bed is scheduled to be delivered tomorrow, hopefully we’ll be sleeping like babies tomorrow night!
UPDATE– The bed was delivered bright and early this morning by two courteous guys. They put the red carpet mat down at our door and booties on as soon as they came in. They set the bed up, took away our old one and were done within 30 minutes!

My husband and I entered this store with rather low expectations then left thrilled with our experience and 3-​bed purchase. Missy, our team member, was very knowledgable and delightful. She answered all questions and left us alone each time it was appropriate for us to discuss our options. No hard sell tactics involved; thank you, Missy!
The 2-​men delivery team was professional and thorough.
Overall terrific experience; we will not hesitate to do business again with Sleep Train Folsom.

Matt LePape was very diligent and helpful in getting us the deal that worked for us on a quality mattress for our guest room. We are very pleased with our purchase.

What can I say… good service (a little pushy, but not bad) and the usual mattresses for sale. Good delivery team. All in all, pretty satisfied with the store.

This is an update to my 7÷9÷14 review of Sleep Train, which gave one star because we were initially unable to obtain any relief via the warranty on our 1 year-​old failed mattress. Upon reading about our problem on Unilocal,Glenn Schottman, the Customer Service Manager, contacted me and discussed the problem. He sent an inspector to check the mattress, which had increased its sag to about 2 inches. Glenn said he would take care of us, and he has lived up to his promise. We were assisted in selecting a replacement by Amber Demastus at an Elk Grove store. We opted to upgrade a few hundred bucks. Although the original mattress failed, because of Glenn and Amber’s courteous and professional 5-​star assistance, we have restored faith in Sleep Train. Amber gave us some good pointers about bed frames since we’re shopping for new furniture. Now I definitely recommend Sleep Train, and I’ll update again after we’ve used the mattress for a year or so.

What a fantastic mattress buying experience my husband and I had on June 23, 2014. Matthew Muscat was extremely knowledgeable about mattress products. He knew exactly the key questions to qualify us for the best mattress to suit our special needs. Thanks to Matthew, we love our new mattress and getting a good night sleep. I will recommend to see Matthew for any future purchases.

My boyfriend and I went looking at different places for a matress & box spring. I thought we had found a great deal at another local store, but last minute decided to check Sleep Train just in case. We met Grant as soon as we walked in and he was so friendly and very informative. He definitely isn’t your typical sales person that continually pitches a product. We explained to him the situation and that we had already been somewhere else and just wanted to see what they had. He did not pressure us at all to purchase and in fact he compared prices for us of other local stores. There definitely were cheaper stores and mattresses but we ended up upgrading to a better set simply because Grant allowed us to test different ones out. Now I know people will think of course that’s the point, but he advised us for the amount of $ we wanted to spend the value in each set. We said that we would return and make a decision at the end of that week, and Grant was great he gave us the quote, the competitor prices, and his info and schedule for the week. We pretty much knew that we would come back to buy, and were both so impressed and appreciative that we waited to purchase our set specifically from him. Just had to say that the level of customer service is outstanding and not something you always find these days, so thanks again Grant! We’ve had the set 3 months now and love it!

I just purchased a Sealy mattress here and it was a great experience. Jenna was very helpful and really worked to get me what I wanted at a fair price. Jenna was very patient and did not pressure me to make the purchase. I live on the 3^rd floor of an apartment complex and Jenna assured me that the delivery people would bring the mattress up the stairs. The store was very clean and Jenna made sure to put down a clean sheet on the pillows. I highly recommend this store for mattress shopping!

I recently purchased a new mattress from sleep train, and it was such a good experience! Matt, the store manager, greeted me at the door and helped me select the perfect bed. He was friendly and knowledgable! The bed was delivered the next day, and they couldn’t have done a better job. In and out in 20 minutes! Overall it was a great experience!

My husband and I went over to the Sleep Train store last weekend and met with Grant Faulk. We were just going to look. We found him to be knowledgeable and easy to work with. No high pitch sale! He asked about what we wanted, had us try laying on different mattresses providing us with the type of pillows that we normally sleep with. He answered all our questions, took all the time we needed, and worked with us to find a mattress and cover at a price that matched our budget and needs. The mattress and supporting frame were delivered the next day at a time convenient for us. The delivery staff were courteous and friendly yet professional. We had concerns about the right size for the supporting frame so they delivered it and set up the bed with the understanding that they may have to return with another support frame. Everything fit perfect and they did all the work. Our bed is just what we hoped for.
Thank you Sleep Train and Grant for a terrific experience.

My wife and I came in and talked with Alicia. She knew EVERYTHING that helped us decide on our new mattress. Once we thought we knew what we wanted she made us try several more to narrow down our bed and pillow choices. She was thorough, knowledgable and very personable. We’ve already suggested Sleep Train and Alicia to several friends.

My husband and I researched mattresses to the point that we thought we knew most there was to know about purchasing a nice mattress. Little did we know, we were wrong! Thankfully, we met Alicia who was very knowledgeable and helpful in all things regarding mattresses!
Alicia pointed out the different mattress brands, asked what we were looking for in a mattress, and asked about our «sleep styles» and what types of pillows we have.
Alicia narrowed down our needs and wants, and was able to set us up with the PERFECT mattress and pillows! Her knowledge of brands and mattress types and her great customer service was fantastic!
We were able to pay for our mattresses and pillows and set up delivery at no charge. We have only had our mattress and pillows for a couple of days but we absolutely love them! It is like sleeping on a little slice of heaven.
If you need someone knowledgeable, patient and kind, Alicia is the person to see!
We couldn’t be happier with our shopping experience and our mattress and pillow purchases!