Patelco Credit Union

I have been a member with Patelco for around 5 years now and have always gotten very good customer service. I recently moved from the bay area to Antelope and Patelco locations have been very convenient all over the Sacramento area. I recently applied for a line of credit, which was a very easy and straight forward process compared to my big bank I am also with. After being approved, I received an email saying to bring in a few documents verifying my income. I stopped by the Folsom Patelco branch just because I happen to be in the area that day, to see if what I had was enough. I was missing a paycheck stub from one of my employers, as I am paid through direct deposit and it is a long and complicated process to get a copy of the stub. The loan specialist I met with, Sarah, was very kind and professional and didn’t treat me like an idiot for not having the document. I left feeling rather discouraged at having to get that paper, but the next day Sarah called and said that she was able to get my papers pushed through without it! This above and beyond customer service is the final straw that will get me to use Patelco as my primary bank. I have recommended Patelco to my friends and family for everything from car loans to consolidation loans, and they always tell me their experience was excellent. There are alot of banking options out there, but I can’t imagine wanting to switch to anyone else.

I have been a Patelco member for 30 years … they are the best bank/​credit union out there. My definition of a good bank is one you never have to think about. The few times I have had to go to the actual branches we have always received outstanding service. My only complaint is that they have spoiled me so much with their services that the fact that they don’t do business accounts creates major issues with me. I always compare the services that I get from Patelco to other banks and the other banks do not compare!

I am NOT a patelco member but I am a member of safe credit union and I just absolutely love this branch! it is so convenient to be able to go into their bank and do all the banking meet in safe credit union to kind of hard to find an actually location. if I wasn’t very pleased with the service I got from safe credit union I would definitely become a member of Patelco!

This was a very nice group of people with great customer service. Their products, while VERY VERY competitive were a little limited in scope. Really, the only reason I didn’t give them 5 stars is because they didnt have a product that fit with me.