Palmer Shawn L, MD

Called to make an appointment after being recommended to his practice. Was greeted on the phone with a less than happy receptionist that was very rude and condescending. Im sure the doctor is great, but will choose to take my business elsewhere because of the rude staff.

I have been seeing Dr. Baer (the 2^nd doctor in Dr. Palmer’s practice) for about 4 years and my husband has been seeing him for longer. He is great. Very professional and knowledgeable. The medical staff and glasses specialist are all very easy to deal with. However, in my experience (and from reading other reviews, the experience of others as well) the office staff is very often rude and abrupt in their dealings. I feel 100% confident in the medical care I receive from Dr. Baer but it unfortunately comes at the price of the condescending behavior of the office staff.
If I could rate Dr. Baer and his staff independently I would give him 4.5 stars and his office staff 1.

Dr. Baer is very good. He takes his time in examination. The staff is also wonderful to work with. Location is fantastic! I really recommend both doctors at this location

I *LOVE* Dr Palmer! He smart, kind, talented & easy on the eyes! I have had the occasion to work with him & he treats his employees well. There are SO many doctore who are (not) nice to their patients and not nice to their staff which makes for an uncomfortable office environment. His office gals are all friendly & know their jobs. Everyone that helped me were friendly & competant. After getting all tested & checked up (it had been more than 15 years) Dr Palmer gave me a rx for some driving glasses. I dont need the old people readers yet. I checked out & was informed how much my insurance covers. No questions at all remained. Thanks! I looked over their decent selection of frames & chose a pair. The gal was friendly & helpful. I learned some things I never knew about the care/​cleaning of glasses & got some ideas for sunglasses. She told me how long it would it would take for my glasses to come back & was able to quickly check me out using my FSA debit card. All in all a very pleasant experience. Go see Dr Palmer!

I am mixed on the number of stars I feel inclined to give since half of this business is great and the other half not so much.
Hands down 5 stars for Dr. Baer– Good mannerism, professional, thorough, very nice, spends quality time for treatment and assessment and oh I might add for you single ladies– handsome and he smells amazing. hhehe
However, every time I have an interaction with the office staff, it is far below average. I am a very laid back, easy going person and try to give others the benefit of the doubt in situations but each time I feel like I am an annoyance to the staff. I know they are busy and stressed out to get patients in and out in a timely manner but please do not forget about your customer service!!! I would rather wait and be treated nicely and know my business matters than have attitude. Keep in mind that I have questions and I am not an expert about my eyes nor my insurance.
Recently, it took four phone calls to have my issues resolved. I finally asked to speak with the office manager who did not even apologize that her staff dropped the ball on mailing a written prescription and a sample for my allergy ridden eyes. When I mentioned I had moved, the person didn’t even change it initially. She said she would when she called back which didn’t happen hence my numerous phone calls. It has now been a week and my eyes are still miserable so I am hoping it arrives today. If I didn’t live so far, I would have gone to pick it up. I have my yearly exam scheduled in a couple of months and am really hoping to see an improvement. If not, this office is getting the ax in my book especially since I live so far now. I really hope not to since it is hard to find a doctor that is thorough with my eyes.

With impaired vision in one eye, I was diagnosed with a viral infection by Dr. Palmer and was given a $ 365.00 (after insurance) prescription to fill. At a follow up appointment a week later, he determined the infection was healing although there was no improvement in my vision. At the 3^rd appointment, with no improvement in my vision at all, he informed me my infection had healed and referred me to a cornea specialist. The cornea specialist informed me the problem was not an infection at all, but a condition known as LSCD (Limbal Stem Cell Deficiency), caused by long term soft contact wear. After 2 calls to Dr. Palmers office and speaking to a very rude staff, Dr. Palmer finally returned my call. After telling him, I was told I did not have an infection, he insisted I did and it had healed He offered to reduce my bill by one fourth. After considerable internet research on LSCD, medical articles state an opththamologist should be able to diagnose LSCD which he did not. This was a very expensive lesson at $ 550 plus specialist fees to learn. As a result I do not recommend the services of Dr. Palmer.

Would not recommend to anyone. Dr. Palmer does not return phone calls and his staff is rude. Also performed uneccessary tests to diagnose a condition that I already informed him of and that he did not treat. Very shady business practices, beware.

Dr. baer is great! Always attentive and professional. My only complaint is that there is usually a wait for my appointment of at least 20 minutes.

Dr. Palmer is an absolute gem! I have been going to him for years and he has literally saved my vision. He is smart, thorough, knows his stuff, and he really cares. I have many eye problems and tried at least 10 doctors before finding him and he is the best by far. I love Dr. Palmer and his staff is wonderful too. His relaxed easy going attitude makes for a friendly office. His new digs are beautiful and immaculately clean.

I hadn’t had my eyes checked in years, so I figured I might as well while I was home from college. I was able to get an appointment the very next day with Dr Baer, who is the younger/​less-​experienced sidekick to Dr Palmer. Normally, the 2^nd-​fiddle guys don’t give you quite the positive personal experience you get with the lead, but Dr Baer was great, both professionally and socially. Even Dr Palmer swung by and had a nice chat with me.
In addition to the fact that these are 2 great guys, the office’s simple, relaxing, clean décor makes it even more of a comfortable experience.
I will definitely go back if I ever have eye issues, but for now, I’m still 20 – 15!

Dr. Palmer was my first real eye doctor. And all I can say is I’m glad I found him. The medical staff is extremely friendly and Dr. Palmer was very patient and never kept any information from me. If something needed to be done he stopped to thoroughly explain the procedure and I was instantly put at ease. Even Dr. Baer (who I assume fills in for Dr. Palmer on rare occasions?) is awesome. I reccomend calling ahead of time if you need an eyeglass adjustment/​cleaning as sometimes they can be a little busy.