FedEx Office Print & Ship Center

Boy does it matter who serves you and how it can affect ratings of customer service, friendliness, prompt and effective service. Before I began this rating, I had an opportunity to visit the Riley Street site last week and a young gentleman that helped me impressed me so much, I felt compelled to give him a 5 Star Rating. Now with that said, this business location has many employees some which are probably better than others but I have to say I was duly impressed with the way this one particular employee helped me with my needs. I would hope that he stands out to his fellow employees and they will emulate his behavior as he was a rarity in my opinion. I do also hope employees occasionally review ratings as you can see by recent ratings, they are very good and very bad. Use this as your opportunity to serve better as your company is relying on you to create an experience that pleases Customers and compels them to return for every need!
Bruce L

Just left the FedEx shipping center in Folsom. I am extremely disappointed in the level of service I received. Apparently my box was not a standard shipping box (it was a new toner cartridge). I asked if the account could be noted, and I will assume all responsibility if there is damage since it’s not a fragile item. The representative stated she could but she was recently promoted and she didn’t want to look bad and advised to drop off at el dorado hills since they don’t care. I shook my head in disbelief. I guess fedex leadership and managers are unaware that customer service is more important than title.

Very poor customer service — and that was supposedly from the «Manager». Many have experienced the same poor service and because of this FedEx Office is losing lots of business. They need to work on having a happier, customer oriented business.

Please avoid going to this Location, They will rip you!!! without reason, they will have there own reasons for all shipping rules and make you spend money for Packaging and boxes. Customer service sucks! They badly need training at this location, Especially the guy working today, he thinks he is smart, Let me tell you he is a dumb. I ship big packages for my company all the time over the years never has such a bad experience.
If Fed-​Ex corporate or regional is seeing this post, Please help this location. Have some good people out here and get rid of incapable dumb fellows.

If i can give a negative star, I would. The gray haired guy w glasses is one of the rudest person I’ve ever met. He is the wrong line of work or needs to retire. Including myself, he had three people walk out on him during my attempt to get copies.

Let me start of by saying, FedEx in Folsom will no longer be getting my business.
I was turned away due to the gently used boxes I chose to use to ship off a couple of packages. The guy, who’s name I unfortunately didn’t get, told me I’m better off if he repackaged my stuff, I’m sure for an extra fee, and also told me that my boxes were not corrugated. Umm yes, yes they were corrugated and ship worthy. As a matter of fact they were Amazon boxes I just got in the mail yesterday… soooooo what the hell is the problem? He proceeded to give me a lecture on my packaging skills which pissed me off further since it’s not rocket science and my husband, who used to work for FedEx loading their DC10 airplanes, looked them over and gave them his stamp of approval (trust me, he would have told me if my job was less than stellar)
This isn’t the first time this guy has turned us away. Does FedEx want our business or are they willing to turn their customers away because they are packing nazi’s and want to add on a bunch bullsh! t extra cost to our total bill? This dude actually poo-poo’d the fact that my husband is the dude that actually declares packages and the damn airplane airworthy…
Trust me. My packages where ship worthy. I wasn’t trying to hand off a crushed up box that was being held together by scotch tape.
In closing, FedEx Folsom. You can suck it.

I have to drop off packets for corporate on a regular basis. I’m usually in and out in 2 minutes or less, so it can be hard to review a business on such short times. However, I have noted nice friendly employees versus those who are unwelcoming and rude. I don’t see the need to wait 5 minutes without being acknowledged just so you can sign my receipt which will take 6 seconds. I did not get employees names, so I really don’t know exactly who you should look for that will be useful. But I have to continue to go back, so I can look for name tags next time.

Awful customer service. I take my print needs to Staples instead.

This location has now refused me twice to ship out my products. They said my box was «used,» since I have to make custom boxes to make my product fit. They wanted to rebox it and charge me $ 32 or $ 18 for a single box and I box it. Then it takes 4 employees at the Folsom location to decide if a box is shippable.
I have now had to take my shipments to the Zinfandel and el dorado hills location and they have never had any issues with my boxes. Folsom location is a joke. I will be looking into ups now.

I was going to have a package delivered to my house but since I was not going to be home I called them to pick it up at this location. Well I arrive to pick up my package and the store clerk goes off on a rant about «Well, if you called after 12 pm it’s not possible to pick it up here because the truck leaves and blah blah blah» in a snarky tone. Dude chill out, just tell me how I can get my package. I will never return. This is my first bad review, my experience was that bad.

Stopped in for help with a quick shrink wrap project (after searching out the service at several UPS stores). These guys were SUPER helpful in getting it right for me! Thanks Darryl and Jason!!! You’re awesome!!!

Honestly i dont do shipping with fedex but the staff always is friendly and helpful. I go in a lot to print menus, fax paperwork, or make copies so i dont really go much in the expense range when it comes down to it.
Paul the assistant manger is friendly and charismatic. The staff can only do what is allowed when its busy and im patient so no compliants! Keep up the good work

Watch out and know your shipping costs, $ 48 then $ 86 then didn’t know what happened… UPS sent for $ 46, $ 2 less than original quote from here. Gave him s chance to make it right. He says I don’t make the rates or change them… i said you just did.

Unfortunately, their customer service leaves a lot to be desired. After driving a phone call confirmation and a 20 minutes drive out of my way to go to this location, the person I dealt with was not only unpleasant but also left me with my scanning and copy issue unresolved.

To the Assistant Manager there that I had the unfortunate experience of having him «help» me. I never knew that making two copies would be or could be such a hassle! First to be told that my e-​mails were not received, even though I had the confirmation receipt e-​mail from them – come to find out later they weren’t received b/​c an employee had marked the e-​mails as «completed.» Ugh. And then to be told he couldn’t print it for all these various reasons…
I would like him to know that the following day I went to Staples and guess what?! No hassle! Actually, they were… get this… HELPFUL! The file that couldn’t be printed because it was from Photobucket… well, she found another version of what I was looking to print – all on her own without me even asking her to! And she was super nice! She took initiative and made my day – she went above and beyond! Take note Fed Ex guy!

I just came from my first experience with this store. I wish I could say that I had a pleasant experience like Dr. Aaron B, but I did not. I was not greeted as I entered the store and I had to find the sales associate who was in the back of the store. Since it was my first time I had questions. When he first told me that the computers «were over there», I told him it was my first time there. It was only then that he explained their process. It was such a large store to have what appeared one employee. Perhaps they had more but I saw no one. I would just encourage the store owner/​managers to inform the staff to smile and greet the customers. It really goes a long way in customer satisfaction.

Seeing as I do not have a printer at my disposal, FedEx Kinkos is typically my go-​to (or the public library, which is cheaper) for printing/​copying. This location’s hours are convenient and the staff are generally nice/​helpful. Sometimes the store is short staffed, be prepared to wait for assistance or to check out. Also, their wifi is pretty slow! :\ No me gusta.

The black and white printer is constantly broken here, forcing you to print to the 10 cent more colour printer. You can see the clerk at the counter for a rebate, but it’s a hassle for something that shouldn’t be an issue in the first place.
Using the scanner requires the 45 cent a minute profile on the computer, which they don’t tell you.

I walked in… and Danny greeted me. It was clear that most was quite busy — however, Danny stood out to be the one who showed sincere interest in helping me. In fact… w/​all that I had to do — he assisted in me in printing, using the computer and getting me a discount on my cost.
I also noticed that while Danny was helping me — he would greet others that entered. It is unfortunate that others did not do so; not even others (including those that appeared to be management). If they had… I would be inclined to give 5 stars.
Anyway —- the location was clean, however, two of the computer terminals appeared to have some malfunction w/​its credit card reader. Nevertheless… Danny came to the rescue (of course) — and all was good.
I will say that the staff appeared to know their job as I listened to others… including the person at shipping.

You know, I’ve been to my fair share of FedEx Office and Print Centers (because I was too lazy to buy a wireless printer for home use) and I would have to say this one is a decently nice one. Plenty of parking outside and I love their extended hours. I needed to bring something at 10 PM at night and they were open! Also, we were greeted warmly by the sales associate.
They have their computer stations set up towards the back side of their center and the printers worked fine. I had no issues here. I have not used their shipping center though.
Thank goodness for me I finally bought a printer so I probably won’t be back here for a long time! Although my visit was short, it was much appreciated.