Cecille G Taylor, MD

I agree with the previous comments of staff rudeness & the office being unbelievably SLOW! And then when questioning the time being told «all our appointments are 1−½ to 2 hours».

I agree with those who found the staff to be unfriendly and arrogant. I am a self-​pay patient, and I no longer tolerate being talked down to by medical office staff. I’m paying the bills, I’m the customer, not my insurance company. If a doctor tolerates her staff acting like they do towards patients, it doesn’t bode well for the doctor’s attitude either in my opinion. Maybe the doctor is great. I’ll never know. Because if I get attitude from the front desk, I’m out!

This Opthamology office is ridiculous! The explanation (read: excuse) they gave in response to my review is pure, unadulterated B.S. First of all, when I called them and asked them if they accepted my insurance, they asked questions regarding my insurance, which I read to them verbatim from my insurance card. They said I was covered and then they scheduled my appointment. Secondly, they were in fact, loudly and in great detail, gossiping about and maligning a previous patient while my daughter and I sat in the office. They didn’t even want to interrupt their conversation to accept the paperwork when I went up to the desk to hand it to them after having filled it out. If this Dr. has her head in the sand to think that this isn’t happening I would be happy to provide her with specific details I heard regarding this patient so she can be assured that this did, in fact, happen. Wake up, Dr. Taylor. These employees are negatively affecting your reputation and your business. Or maybe this is just the culture of the medical office that you run. Instead of returning my phone call like a concerned business owner to check into what happened, you instead call me a liar. What a joke.

Sorry, but the staff is not friendly when I called or went in. I have been going the past 2 years and each time has been the same. If you call with an insurance question you get treated as if you are really putting them out and they let you know it. To top it all off, in addition to your insurance paying for the visit, and me paying my co-​pay, then also charge $ 50 to do a contact fitting and prescription. what a joke. They just lost my business.

Front desk was rude and unfriendly! They have no compassion or willingness to work with you. I wouldn’t recommend this doctors office to anyone unless they like unpleasant experiences.
The doctor office reviewed me and gave me no real professional opinion other then collecting my copayment and making me wait longer then normal and then pushing you through so fast you get no real assessment.
I would highly recommend that you find a different ophthalmologist!

I have been a patient for a very long time and I am so happy I finally found a Dr. that I can trust. Dr. Taylor is so knowledgeable. She explains everything to me in detail. I am so comfortable coming to her office. Her staff is professional and so friendly and so helpful. Her office bills my insurance and all is handled in great order. I look forward to seeing the girls, Tammy, Chelsea and Dawn when I come in for my checkups. They make my day complete. Dr. is punctual and answers all my questions, which is great. I will continue being her patient.
Irma A.H.

I like this place. As an IT professional in the healthcare arena I find these folks to be doing a good job of protecting your info and balancing new tech into their diagnostic and treatment model. One of the most complete exams I’ve ever gotten.

After getting a letter in the mail that it was time for my annual check-​up, I called today to make an appointment. My insurance covers an annual eye exam. Well, after making the appointment, the scheduler completely argued with me and told me I wasn’t eligible to be seen even though my insurance clearly states I can be seen once a year for a check-​up. That’s fine. I’ll take my business elsewhere, but extremely unprofessional here

I have struggled for well over a year trying to find out why I am seeing double. Got to the point that I could no longer drive because I saw double lines, cars, traffic signals, etc. Went to several optometrists who kept testing each eye and giving me new glasses with the same double vision occurring. Was referred by my Anthem Blue Shield medical group to Dr. Taylor. She was able to determine pretty quickly that I had sixth nerve palsy in one eye, which meant it did not move across to follow objects like the other eye. That’s why each eye was seeing separate things. I was given an MRI, and several other tests to determine what was causing it. Although that has not been determined yet as all the tests were negative — I was given glasses with prisms which allows me to drive again and see more than ten feet away without seeing double anymore. I was very grateful to at least know what I had.

Would not recommend. The technicians who check your eyes do not do an accurate job. I do not know where their contacts come from but my «new» pair were dried out and when I was told to put them in my eye I could not see but a film. They failed to get my prescription correct. I just kept getting charged. After a 7 month back and forth and two different prescriptions I demanded reimbursement. Dr. Taylor nowhere to be found. Her actions showed that she doesn’t care when there is a problem. She should of gotten involved months ago. Because of the contacts my eye has some type of lesion or damage to the cornea. I have been in pain a week, sensitive to any light and can not see clear. You need to go elsewhere. Advise– Do not use them!

i have been a patient of Dr. Taylor for about 2 years and I have the upmost respect for her MD skills and knowledge. I decided to change to a different doctor is because Dr. Taylor and her office do not communicate very well with patients. I had a routine 6 month check up at 8am one morning and although i had been prepped to see her (eyes checked and dialated), 2 hours later i was still waiting to see Dr Taylor and NO ONE in the office told me anything was wrong.2 hrs for a routine check up and no explanations are just not acceptable. I had to be at work at 10:30 and asked a few times how much longer before i can see the Dr, i had to go to work. Nothing .
So i just feel that Dr Taylor does not see the value of a patient’s time.

I believe Dr Taylor is the only actual eye *doctor* in Folsom. Why go to a chiropractor for your eyes when you can go to a real medical doctor. Dr Taylor really knows her stuff. I learned that what the non-​doctor optometrists had told me in the past was wrong.

I am glad others have found my review helpful. I wanted to update my previous review to clarify the billing issue from my perspective — a layperson, not a professional biller.
I scheduled my visit using my new vision plan insurance and followed their directions to present insurance to the provider. Unfortunately while I thought I was booking a routine visit, the office identified the visit as medical, which caused me to have 100% responsibility for the charges. (I expected a $ 10 copay for the exam and an unknown charge for refraction services, based on the plan’s rate).
The provider’s biller disagrees with me and indicated that they couldn’t help any further. I have asked both my insurers and the Department of Managed Health Care to confirm if the appointment should have been billed as medical or as an eye exam.
Please note: it is not a threat to the office to indicate that I’m asking for an appeal, dispute or review of claims charged to my insurer. It is a right of all individuals covered by insurance in California. The information is presented to members by their insurance companies to ensure that benefits that we pay for are delivered in accordance with expectations.