Caliber Collision

Love, love, love these guys! Only had my car a month when it went thru a hellaceous 2 week period in which it got hit 4 times! Seriously, I was ready to paint a target on it. But, luckily, it was repairable and my insurance agent recommended Caliber Collision. They did an outstanding job and gave me the best service I could have ever asked for! From the guys who had impeccable manners when they gave me rides here or there to the really great receptionist who knew my name the first time I came and always had my paperwork ready as fast as possible to the incredible manager who jumped in immediately and took over when there was an extra part that needed to be ordered, every person I encountered treated me like my car was the most important one there and they were doing everything possible to get it done perfectly and as quickly as possible for me. It looks good as new and I could not be any happier!

Went in for a quote on my vehicle. I was told I would receive an email later with the quote on the damage. After 2 days I called and was told they will get it to me soon, no apologies nothing. It has been over a month and still have not heard anything. Not a single email or phone call. Very frustrating. I took my vehicle elsewhere and was very pleased with the work and professionalism. Why just settle?

These guys really have costumer service nailed. Had to drive from 2 and ½ hours away. They gave me a rental car, did extra repairs I requested, cleaned the whole car, and even filled up my gas tank! But most of all they are honoring an old insurance claim from when my sister owned the car. I feel very grateful for this company and their commitment to costumer satisfaction. Would have given 5 stars except this is the 3^rd time I’ve had to return, but I’m treated like a queen every time.

I needed Paint-​less dent removal and Allstate referred me to this shop. My first interaction was over the phone and from that moment it was awesome. The truck was done faster than expected and the job was a better than expected. I am a picky customer when it comes to my vehicles and this was spot on. I will be taking any vehicle i have body needs for back to this shop. Friendly staff. Prompt service. Great work.

Car repairs are never fun but Caliber in Folsom makes the experience fast, easy, and worry-​free. They are so friendly & caring and genuinely want to provide the best customer service. My car’s repairs were done sooner than estimated and it looks perfect.

Krystle and Caliber Collision are amazing! Like someone else mentioned, they do excellent work and they wash/​clean your car for you before you get it back. And, they also work ridiculously fast! I dropped of my car on Wednesday and picked it up the very next day! I can’t recommend them enough. Other auto body shops take note!

Accidents happen and this place does a great job in making sure they get you back on the road quickly as if it never happened. They worked with the insurance company and made the whole transition go very smooth. I even got my Trailblazer back even cleaner than when I dropped it off. Great Team! Great Place! Great Service!
Thanks Aaron!

Manager Mike and Kristal are an awesome team at this folsom Caliber Collision location. Our estimate was quick and accurate. Work was excellent and completed as promised. If you need to fix dents or crash damage this is the place to go. Complimentary coffee water and popcorn along with HGTV in the waiting area.

I was rear-​ended in November. My insurance agent recommended this body shop. I just wanted the repairs done quickly at a convenient location, so I chose this place without further investigation. They made the process smooth from start to finish. The girls in the office were very professional. They offer text updates, so I was updated on the repair process daily in a quick and easy manner. The repair work was perfect. It looks great! To my surprise, they even did a VERY detailed cleaning of the interior of my car! It would have cost over $ 70 at a carwash for that kind of cleaning. My car looked brand new! I would highly recommend this business for any type of auto body repairs!
Added bonuses:
–They reserved a rental car for me. It was waiting for me when I arrived with my car so I just hopped in the rental without waiting. It took no more than 15 minutes to figure out paperwork and drop off my car.
–I also was able to drop off the rental car at the shop when my car was finished.
Great place! Excellent service! Don’t hesitate to go here!

Several years ago a hit-​and-​run jerk rear-​ended and nearly totaled our Acura TL. Insurance said, «Fix it.» I couldn’t believe it. We took it to Caliber and unbelievably, they fixed it. Fast forward to October 2014 and, boom, Acura TSX gets rear-​ended (not as bad, but definitely in need of repair. I took it to Caliber and not only did they repair it perfectly, they made it a little better. I joked earlier, too bad the big door ding in the rear fender wasn’t caused by the accident. So, after the repair work was done, they went ahead and did a paintless door ding repair on it… no charge. Great customer service. From the receptionist, to the adjustors, to Mike the head guy, everyone treated me great (I noticed they treated other customers in the shop that way as well) and they kept me informed of progress every step of the way. A+ work and service all the way around.

This place is great. Stopped in the other day after taking off part of my front bumper on my mercedes. Krystle helped me and took my car arounf to have a terch look at it. 5 minutes later it was back together and keys in my hand. When I asked how much… her reply was «ZERO» Great customer service…

The worse experience with this shop, do not take your car for repair, its dirty, ! they promise the car will be ready, went three times to pick up my car and was not finish the paint job was the worst i ever saw, to gap on mr rear door was more than a inch and close properly, lady on the front are nice but the mechanics and body shop thay need to go, if Calliber they just bought the shop and not change anything they will go out of business very, very easy

I had brought my husbands truck to another auto body shop. they told me I would need to paint the tail gate to fix some scratches a friend put in my husband truck. Caliber Collision auto body shop said give me 10 min and let me see what you think. They brought it around back and about 15 min later they came back and the scratches were gone. Best part was they said there was no charge. He said just think of us if you find yourself in need of auto body repair.