Bicycles Plus

I would be glad to let a mistake pass since I make them all the time. But when I specifically ask for something over the phone and drive out if my way to your store and you don’t have it, just apologize and let me leave. Don’t get smart and try to blame me when I’m the only one that is using the correct name and product description. Accept your mistake and grow from it.

Everyone in the shop is super friendly! I accidently left my key for my lock when I went on a downtown sacramento to folsom ride with my friend. I wasn’t familiar with any of the bike stores in old folsom but I found this bike shop conveniently located to my locked bike. One of the employees went out of their way to help me cut my lock off. It super nice of them to walk over to where my bike was and help me out of my situation. I felt silly for forgetting my key and loosing a lock but fully relieved I got to be able to make the bike ride back to downtown sacramento.

I’ve gone here a few times for bike accessories and clothing and this place is great. Nice selection available and great staff who are very helpful.

I couldnt be happier with this shop these are my top three (fifty) reasons
1. Right smack dab next to the bike trail (the good part) so easy on off access before and after repairs ;)
2. The shop guys are helpful and inviting (need to use a tool for a moment just ask)
3. The shop is packed full of quality ingredients to quality rides; power bars of every kind and variety, quality appearal and equipment, and ever tool or gadget you could possibly need to increase your happiness level while enjoying everyone’s favorite sport.
Bottom line I have visited every bike shop in a 20 mile radius and this has my vote (not to mention the wonderful warranty support for any specialized product aka the best bicycle product there is … just saying.

The owner John really cares about his business he goes above and beyond to make sure customers are happy with there purchase. I bought a bike 3 months ago from them and have had problems with the front tire. No matter how may times I go in the guys up front fix the tire but what impressed me the most was after my free tuneup I felt that the job had not been done right and the front tire was still rubbing the front brake. I emailed the owner john. He called me immediately then drove from folsom to Rocklin just to pick up my bike. He took it in figured out what the problem was and fixed it all for no cost to me. I’m happy to report that my bike seems to be working really good now. I have to wonder how many people that have left a bad review here actually tried to resolve there problem by talking with the owner and/​or employees or did something not go there way so they just complained. I would recommend this company to everyone weather they just want to buy a new bike or just have matentiance done on an existing bike. The staff is very friendly and knowledgeable.

BP has been getting a lot better over the last year with its customer service.
I had Camden work on a few on my bikes and been very happy and pleased each time with the work and service.
I have had my tubeless tires setup here on several bikes and the price is reasonable and not outrageous compared to other bike shops in the local area.
I would definitely call them if you need assistance with your bike. They have been really good at fitting me in last minute and getting my bike back to me quickly.

I have been a customer of John Crews and BP since their old location on Folsom Auburn Rd dating back to 1995, 20 years to you math scholars. There is no better bicycle shop with respect to bicycle slelection, knowledge of fitment and equipment. John and his staff are very friendly and bend over backwards to help even the least knowledgable customer. One thing that is missing is the usual snobbish attitude towards beginners. They’re not going to push a person into expensive unecessary equipment. I have since moved from the area but still return to them for maintenance and all the latest and greatest gear.
Here’s to another 20 years of my partnership with BP!

I have been here twice and had a great experience. They fixed my back and front dérailleur last minute before a ride. I walked in and they fixed it in about 10 minutes, otherwise I would have missed a spring day. They are reasonably priced and close to the American River Trail in the event repairs are need near Folsom.

So I came in to this joint with a front break that was tightened too tight. I was pretty sure all I needed to do was loosen the front break bracket. I had the tools necessary to repair it on my own. When I asked the front desk person what he thought, he said that he didn’t know, but that he could check it out for me. Under 2 minutes later, it turned out I was correct, and he loosened the front break.
With two turns of a tool that I possessed.
Then he charged me $ 10 for the service.
He didn’t tell me he was going to charge me before he «got to work.»
I shall not return.

Great place, broke my chain fixed it in a snap. The next day my bike started speaking took it in and they lubed it up at no charge. Awesome

Awesome… that is how I would describe my experience at this shop. I had been in the market for a new road bike for quite some time and had been to several shops in the area. I must say that these guys were incredible. They fitted me on the bike and even put my pedals on so I could actually get the right feel during my test ride.
No other shop would even consider doing that for me when I was looking at their shops.
The staff, Shane and Chris answered all of my questions and John the owner was awesome. I had mentioned a price on the Internet and they researched it and made my purchase worth buying local instead of dealing with the hassle of shipping and possible damages.
The service department was very helpful in making any adjustments I’ve needed even when I came back a week later. They have a repeat customer now for my next purchase.

Update, nothing’s changed here. Same attitude and give a shit service. Why do I even go here? Rick W. said it… Some staff members need coaching on their body language. They’re not selling vegetables here, this is expensive equipment! They don’t even act like they wanna take my money. And I’ll happily oblige… I’ll go to Folsom Bike anytime…

This bike shop is THE BEST!!!
I don’t live in the area but I always try to stop by when visiting family close by. The employees are super helpful and friendly.
I’ve rented two bikes and a trailer on two separate occasions and they were very accommodating. The prices are reasonable and the equipment was well taken care of.
I cannot vouch for the service department but I am sure that they do an awesome job if it is anything like their customer service.
Even when I’m not on the market for anything new, I just stop by and visit as it is located in a great area.
I cannot say enough good things about this place.

Love these guys. I’ve taken my bike in twice for minor repairs and they didn’t even mention payment. I took my bike in here to be built and they did an awesome job putting it together, for the lowest cost of any local shop. I’ll continue going back for sure!!!

Great Inventory /​Great team!
I always enjoy and appreciate the enthusiastic staff at Bicycles Plus.

I went in the beginning of November to get two specialized bikes for my two daughters Xmas presents. I happened to go in on a day that Brad the manager was working. He was amazing. Printed out pics and colors of different bikes for me and sent me home feeling really good about shopping at Bicycles Plus. I go in a week later to purchase and Brad was not in. Got the worst customer service. The two woman at the register were very rude. The big Blond lady did not even acknowledge me. The tiny brunette had a permanent scowl. I left. Thinking back on how great Brad was I went back. He was there! I ordered my bikes with a Discount! Score. Fast forward a week the bikes are in. I asked them to make sure that both bikes have kick stands and water bottle holders. They assured me it was done.
I call the morning I was to pick up and asked them to have the bikes down and ready for me. They were already paid for and I was picking them up on my lunch break I needed to be quick. They assured me they would. HA! I go in and the same two miserable ladies are at the register. My bikes are not ready. No kick stands No water bottle holders have been put on. The little frowning girl helps me and has trouble locating one of the bikes. Did I not call and ask them to be ready?
I had to wait while they did the work they should have done a week prior. While it didn’t take long. I was really disappointed in the service. Really disappointed. Would not recommend the place to a friend. BRAD, GET SOME NEW CREW! YOUR CASHIERS ARE HORRIBLE!
ONE BRIGHT SPOT, a young man helped me load the bikes onto my truck. He came from the back and helped the grumpy cashier locate my lost bike. Wish I had gotten his name. Young guy wearing a beanie. Thank you!

This place is awesome! Customer service was great! We rode for an hour for only $ 10! Great place will definitely come back.

My son bent his rear dérailleur hanger right near Bicycles Plus. I didn’t think I’d get the time of day when we walked it in since I didn’t purchase it from there. The mechanic took it right away, straightened the hanger and got it back to us in under 5 minutes — ride saved! How cool is that?! They have my business for sure (they’ve already had it in the past, this just seals the deal).
Interesting to read the posts about no customer service. I like the idea that no-​one pounces on you if you’re just looking at bikes. I don’t mind going up and grabbing someone if I need help. I don’t stand waiting to be noticed, I walk up and say «Hey, I need help with X», even if I need to tactfully interrupt a current conversation. Try it, it does wonders.

As a salesperson, I’m surprised by all the negative reviews this place has gotten. They obviously aren’t trained to be super-​pushy like we are at my work (which shall remain anonymous), but they have always been helpful, and I have been in several times per month over the last several months as I was getting ready to purchase a new bicycle.
There have been two or three times that I wasn’t acknowledged right away, but that was either because they are really slammed with customers, or already knew that I was there to rent a bike, since I was coming in to do that often. It seems like there are always at least seven people working so if they’re busy, it’s obviously because they’re actually busy. I’ve never seen them under-​staffed and I’ve never been ignored.
There was one girl who didn’t seem to know much about the products once, but she did ask another associate for help and they helped her, so I’m assuming she was just new.
When I finally came in to buy my bike, again, the salesperson was very helpful, but not pushy. He actually said, «I’d encourage you to look around because this is a big purchase,» which I just thought was funny because those aren’t the words you would use to try to close a sale. I ended up buying the bike and some accessories, along with some jerseys that were on clearance, and so far I have been super-​satisfied with everything.

OMG. Deja Vu! I was just reading over my last Unilocal review 4 years ago and it happened AGAIN.
I was at their store the weekend before last as my hubby and I drove my Mom back to Citrus Heights from SFO airport. Since we were in the area, I thought about checking out the store with the hubby.
Goodness gracious! Here I am ready to upgrade my Trek 1600 and ready to drop 2K+ on a bike and no one even bothered to acknowledge my presence (Hello! I was originally eying the Trek 4.5 Madone). The only one who acknowledge my existence was the cashier when I paid for a mtb jersey that was on sale. It wasn’t like it was busy and crowded!
I remember this very vividly. One sales person was talking to 2 ladies about bikes… so as I was hovering around the bikes (noticing most of their inventory had Sram components) near them. I had a lot of questions. I went to to another section of the store to look for the hubby. I told him that no one is giving me the time of the day… Then, I went back to the road bike section and this other lady was being helped by another sales person. She seemed like a beginner and didn’t know much about bikes…
How frustrating. Anyways, I ended up picking up a Ruby Comp from a LBS in the peninsula where they gave me outstanding service as well as stocking several bikes in 44 cm. They said Hello to me the minute I walked into their store. Bicycle Plus should take note of that. I doubt I’ll ever walk in their store again.