Bel Air

I was debating myself should I leave 2 or 3 stars because its seemingly a small issue; however means a bigger deal for a housewife who trusts this place for helping preparing her groceries.
Its the butcher~~
I have always loved to go to their butchers for our family’s big holidays or celebration. I especially would go for their fresh meat with their special seasonings that you can only get when you ask their butchers since they do not sell it at the store. The butchers I experienced have been very helpful which I enjoyed very much.
But this time, in this hot afternoon on 6÷1÷2016, its not so pleasing.
Standing in front of the butcher counter, I was waiting, no one is in, so I rang the bell, didnt see one inside either. Finally I got this guy, and asked him to season my meat; got home, and found out he only seasoned ONE SIDE of the meat, he didnt even bother to flip the other side since he had the meat opened right in front of him.
I have been asking for the same rub done for years from this place, and this is the first time the butcher did it this way. Is it really the way some cooks only put rubs on one side of meat, or is that I am asking for too much…
So 3 stars because I love this place in general; however, I wish I do not have to remind their butchers for unexpected errors/​outcomes that are too late to fix when I cook for my family.

I’m just going to make this short and sweet. The girl that just made my sandwich took 15 minutes. She kept asking what I wanted on it. So I kept having to repeat myself. She was terrible. Was there today around 12

Friendly, family atmosphere!
I live across town with several grocery stores between myself and this one, but I prefer to shop here whenever I get the chance. The employees are so helpful, friendly, and efficient. The prices are relatively competitive based on my particular shopping needs (vegan, all natural, organic, etc.). I always find really cool items to try here as well.
Keep it up!

The Pharmacy was horrible. First I had my prescriptions transferred from a sister store on a Monday went in to pick them up Wednesday to find out my insurance denied one. So instead of them calling me or faxing my doctor they just handed me the slip. I informed them after I read the slip that they needed to fax the denial to my doctor so a prior authorization can be started again and they said they don’t fax low and behold yes they do and they didn’t fax the denial till the next day Thursday. I work in medical I know when I need a PA, and for a pharmacist not to be able to tell me is a little unsettling. They also broke HIPAA laws, and did not follow HIPAA protocol. Poor customer service all around. The pharmacist who helped me started off not happy to be working there period and his piss poor attitude didn’t help the situation. Needless to say this 20+ year customer took the rest of her prescriptions to Walgreens, were I was greeted with a smile and the proper care.

Hate this store, people are rude and especially management. This store needs help in customer service, I haven’t walked back in this store for five years and will never even though its close to my home.

Today, I purchased Brandy Fried Chicken, Chow Mein, Barbecue Pork and Pot Stickers from the Raleys/​Bel Air «Sizzling Wok» and it made me sick.
I suspect the food prepared at the Sizzling Wok could be used by UCD gastroenterology instructors to teach medical interns how to use a stomach pump to remove the Raleys/​Bel Air Sizzling Wok garbage from patients.
Now they are selling food that requires medical assistance at a medical emergency room.
There are so many nice mom and pop Asian food restaurants, please stay the hell away from Rayleys/​Bel Air Sizzling Woks.
For decades, Raleys and Bel Air markets have taken advantage of people living in Sacramento and surrounding areas by charging high prices for just about everything sold in their grocery stores. That’s what I call a monopoly. Those days are going or gone thanks to Walmart, Costco, Sams Club and Winco. Safeways markets is almost as bad.
Do yourself a favor and stay away from Raleys and Bel Air markets because of high grocery prices and bad food prepared at Sizzling Wok.

nicely stocked, good customer service.

Rotate your food, and pull your rotten produce. Also since you removed the express lines for self checkout, if your going to have us stand in line 5 or 6 deep, don’t have a gaggle of staff just standing around in the lobby. (*****) for the butcher block.

Got a tiramisu birthday cake for TD’s birthday today. They did a good job with writing «happy birthday», unlike the sloppy writing I have seen in another famous grocery store. For 23 $, it was a perfect cake.

Honestly, my hubby and I usually go here for our emergency shopping trips (ie honey do list what includes getting red box DVDs or picking up a dozen eggs)! I like their organic and natural foods section (though small) and they do have an impressive Kampucha tea selection that not many national grocery stores carry. Their check out is usually fast and really easy too.
Parking is never a problem and the customer service isn’t great but isn’t horrible either.
We come here sparingly but when we do it’s usually a good trip!

Always clean, friendly service, great selection! I love the Pete’s Coffee Club and the Something Extra Points Card. Their prices are a bit higher but the customer service is so much better than all of the «bargain» stores. Plus this location is very convenient for me! I also appreciate their business practices. As I understand it they treat their employees much better than the larger corporations in town. Worth paying a little more money to support a good company!

Been coming here for years and years! This is where my family shops every week, we love it here. The people are always friendly and helpful and the food is always fresh. The only thing I can say I dont like is the pricing it’s pretty expensive but the good outweighs the bad.

Clean, cute and appealing presentations. However, their prices are a bit higher than other stores… Or maybe I am just used to Southern California…

The bakery is awesome! Went in for a regular cake and they put flowers and the writing on it quickly at no extra charge. Good experience getting a last minute cake.

Hey, checkout clerks, stop asking me if I have been plans this weekend. You ask in such a way to make it sound as though your management requires that you ask the question the way a worker at McDonald’s used to ask if you wanted to super-​size your meal. You are not my friend, so don’t ask about my plans. Sure, this sounds petty, but after many times of having to come up with a polite answer, I have decided to shop elsewhere.
For some people in the checkout line, these are personal questions. Your mindless inquiries are an invasion of privacy. Get a clue, if I have a cart full of beer, the answer is that I’m going to drink. You don’t have to ask what I’m planning to do over the weekend or make lame comments. I cringe when I approach the checkout line at this store.
Please take a customer service lesson from Nugget or Whole Foods.

Me: «I’m going to run into that Bel Air over there.»
Buddy who lives in area: «There’s no Bel Air around here.»
Me: «I saw the sign»
Buddy: «There’s no Bel Air…»
I win.
I forgot my toothbrush. I forgot my toothpaste. Sometimes I am lame like that.
This place was a late night stop between destinations. I was so glad they were open late. I can not stand going to sleep without brushing my teeth.
Toiletries, late night snacks & libations — they had it all. The checker carded me, then laughed & apologized when she saw my age. No need to apologize, you made my night!

I work very close to this store and frequent often. I stopped going while they were remodeling, and recently went back for a quick trip. I only needed about five things. I went into the store and couldn’t find anything.
First, it took me nearly an hour to find the majority of my purchases. The last thing I needed to find were Rockstars. I walked the store several times, and could not find any non-​alcoholic drinks. After about twenty minutes of waddling my very pregnant self from one end to another, I decided to ask.
I went to the self check registers, where four employees were huddled in a circle chit chatting and I stood about two feet away. One employee acknowledged me with a smile, but turned away before I could ask my question. I stood there for several minutes, getting increasingly furious, then finally int erupted their little meeting. The employee quickly told me the items I was looking for were on such and such an aisle, and I was off. (YAY! I am almost done and can go home!!!)
I start toward the aisle, and as I near its supposed location, I realize their is a problem, the aisles a: don’t go that far, and b: why would the Rockstars be situated between the produce department and the whole foods/​organic section. (Because that totally makes sense right?) So before walking into the wall at the end of the store, I decide to trek down the last aisle, between produce and organic foods, and there, nestled in the last, less than obvious location I didn’t look, and there, miles from anywhere that seems obvious, is the sodas and energy drinks. I grab the Rockstars and finally I am done.
This shopping trip took me over an hour to finish. I almost fell in overpsray from the produce department. (Did I mention this trip was a week before I delivered my baby!) And I walked from one end of the store to the other about six times, with my ankles the size of grape fruits. All with incorrect assistance from the employees that are too busy to help their customers. I guess the walking was good exercise right, I mean they do say it makes labor easier.

Stopped in to pick up a few things. The store is super clean and organized. Was pretty crowded, but the lines moved pretty fast. I can see why the store is crowded/​popular.

Love Bel Air even more! Really needed a favor on Sat. Just someone to help me out with my fat list because it had been a huge week. For that reason, I went straight to Bel Air and I’m really glad I did. Best Café Au Lait, solid advice from Becky Bakery Manager Super Hero, Organic eggs at Trader Joe’s prices, friendly and very helpful help. A home run.
Rumor has it that a Whole Foods is moving in nearby. I will stick with Bel Air because a) I can get everything I’d get a Whole Foods for less and b) I get helped by friendly people instead of the serious hit and miss at WF. and c) I never get a lecture from Bel Air –just a thank you.
Thank you Bel Air!

This is my favorite Raley’s /​Bel Air. The one by the dam runs a close 2^nd, but purely because of their awesome hot bar /​deli. The ‘other one’ in town is so ghetto that I can’t even review it.
That said, the staff here is truly Customer focused, and the store is always clean and feels comfortable. You know what I mean, those stores you go into and it just feels… ick. Like the Safeway in Pacific Grove /​Monterey that has aisles way too close together and feels creepy… but that’s another story.
Good deli (we already talked about the awesome one by the dam) and the final touch is their produce section — tied for selection and price with #2, but better staff.
Yeah…this is my favorite.