New Hope Beauty Salon

I found this salon over a year ago from groupon thinking just a one time thing since I don’t live in the area. However, I was really happy with the service so I ended up signing for a package for 20 times. It’s not easy to find a beautician you like with reasonable price, so I didn’t mind the commute every one to two weeks for this.
Cici is always take care of her customers with patience even on a busy days with other customers waiting. One time I had to wait longer due to their delays she apologized many times and gave me complimentary hand spa by her assistant. Which I think it was good customer service.
I have stay with Cici since then and would recommend her even you are not from the area, it’s worth a small trip plus you can also get some delicious Chinese food after facial :)

Only reason I give 4 stars due to good service. They are nice people and Cici does a good job. I purchased 3 any facials for 79 dollars. As groupon indicated acne treatment, whitening etc… which I bought it for acne since my face started to have tremendous amount of stress acnes after I started my job. As I arrived, she immediately advised it was a mistaken advertisement that acne treatment is NOT part of the Groupon deal… if not, take it down! People are very conscious when acnes spurred out of no where and they are hoping to find a good place for treatment… and she literally crushed the hope. Lol. I don’t need whitening, or deep cleaning. I was like fine. I will do other options. She went on advised again you have to pay additional $ 5 for each facial. So $ 79 + $ 15 = $ 94 for 3 «just okay» facials which it is only around half hour and I have gone to better places for deep cleansings. Maybe people paid with full price had much better experience, but with Groupon I guarantee it isn’t worth it.

This is my second time coming to this spa. First time was through groupon for a microdermasion and this time was for a basic facial. I really enjoyed the first so i came back for a second. I did not purchase a package. I had xixi as my facialist. She is great. She starts by washing and steaming your face and then performs an in depth extraction process. Then, she massages your face with all natural honey. Lastly, a mask finishes the facial. The facial takes about 1hour plus and includes some neck massage too. I truly enjoyed this experience. My facial was only 30 bucks without tip. The spa is not high end and is small but my skin is pretty good so i really just want some cleaning and extractions done every few weeks. I dont think it is absolutely necessary to spend over a hundred bucks on a facial. Xixi gets the job done for me, and after the facial, my face looks smooth and radiant.

Just left New Hope and was pleasantly surprised. The staff are very nice. I got the deep pore cleansing. Don’t know how Lisa took out black and whiteheads without one squeeze! Was painless. I’m always going here for my facials. Prices are great as well also discounts! Thanks Lisa!

I was really desperate when I first went in the spa room because my skin was sooooo bad and full of acne and pimples that I even didn’t believe it could be cured in a short time. But it’s like a magic that just in around 20 days my skin is smooth completely! It’s out of my expectation! I highly recommend the professional here, experienced and accountable.

Came here because of the great reviews. I hated this place. I regret not leaving after seeing the condition of the establishment. The blankets, tables, and curtains are all old and gross. The customer service is terrible. I called and made an appt for the next day which was easy. Was told the facial is $ 30. When i got there Cici cleaned my face and did steaming. Before she got to the facial part she told me i need a specialized acne treatment and if i didnt choose that option she would not do any extractions on me. What kind of a facial does not have extractions? Anyway since I needed extractions and my face was already steamed and facial started I decided to go with the special treatment. The brochure she showed me that had the list of services did not match the prices she said over the phone. For example the regular facial which i was going to get was supposed to be $ 30 but the brochure said $ 45. So that already shows discrepancy and i was not so trusting anymore. I still decided to get the $ 68 acne facial because my face was bear and I felt if I left that moment she would’ve charged me for the whole facial. While the lady was doing my facial she was constantly on the phone either picking up her cell or having loud conversations on speaker. There was not even 5 minutes that she was not on the phone! After she did some extractions on my face I noticed she didnt even look at my nose, so i asked if she can do my nose too. She said no because she didnt have time for that. What?! That is such a BS answer. What kind of a facial does not address the nose? Anyway i did not lose my patience yet and just decided to let it go. So she starts mixing the facial mask and puts it on my face. She offers a hot pillow for my neck and says its free. I said ok whatever and she goes and microwaves that pillow in the microwave that is right by my head! While i had the mask on she got other visitors. When her friends visited i heard the microwave go off again and they started having dinner! They were eating and having loud conversations for about 40 min and my mask was getting super dry. I was getting antsy but patiently waited until she was finished with her friends. After they said their bye’s she finals came back to me and cleaned off the mask. The only good part about the facial was that the extractions were gentle and not painful without much downtime. But everything else was horrible! The place is gross. The service is even worse than the place itself. AND i got ripped off. After the whole thing she had the audacity to tell me she is the best esthetician for acne treatments and to come back to her. She even went as far as to have one of her customers who can speak my language tell me that the price i paid is good and she pays twice as more as me for her treatments. All i know is that i am never coming back to this place again.

Cici is the best professional beautician i ever met in New York. I go there at least twice a week for skin cleaning because i do make up very frequent. Cici is a very patient professional with good moral character. In every single treatment, she spent like an hour to clean EACH of my facial pore. I will keep going there in the future.

Very professional staff. I have been trying few beauty salons to fight my acnes in flushing. I can tell you won’t regret to catch this place. The onwer Xixi is skillful and friendly. The place is not luxury but that’s not the point you wanna come. I know all the girls desire a clean and smooth skin particular PPL who have peoblem skins like me. New beauty concertrates on ance and other problem skin types. I will come back to do the regular facial for sure after my skin getting better, and it is better! Give it a try~

I go there every week. They are master in cleaning skin. Servers are really very professional. Environment looks clean. Perfect!!! I like here

I can’t believe my aches are totally healed by the cosmetologist Cici there. No one can imagine how grateful I am now. They first cleared all of my aches within one month. After the red is vanished, my face is so fresh. And then the magic started. If you think it only solved ache problem for once like other beauty salons, you are totally wrong. I haven’t been through any breakouts for two month so far. Only one or two very tiny aches will come out sometimes. It seems like once you clear out all of the dirty and inflammation under skin, your skin is not suitable for aches to grow. I don’t know how to describe it, but I just don’t have any ache problem which had tortured me for four years! No more do I need to worry if there grow more aches on my face in every single morning when I wake up. Actually my personality was almost changed by aches because I just hated my face so much and even started feel reluctant to meet people. I know it sounds unbelievable, but the truth is most people with serious aches must feel the same way like me. Whatever, luckily I was recommended by my friend of this place, and feel my life has been saved.

Great service. I had several breakouts on my nose, which have bothered me for months. The lady spent at least an hour to clean my nose, not only the acne, ALSO the pores!!! Of course it hurts though if you want to get it completely clean. But overall, it was a great experience and I will come back again.
Plus, price is very fair, which is one of the reasons I like about them.

i would like to take ance treatment at new hope beauty. the employee is very friendly and sevice is excellent. that is worthy for visiting there for relaxing

This place is UH-​MAZE-​ING. if you have had acne for years, give this a shot.
I’ve always had uneven skin with breakouts, and the acne come out recently. I have tried as many acne treatment product as i can, those shit doesn’t work for me. Until i found this place (it is the one), i feel like it is the right place.
Cici is nice doctor and she is very professional and knowledgeable. i have been going there for over a month and its always been a pleasant experience. Nice people, comfortable place, highly recommended! Go there, you will appreciate it

good people， good attitude and good skill！！！I haveacnes for many years .also some cysts are in my face too. Today i went there again. The holder in new hope were very welcome and paid much attention to my face. Hope more people go to there to cure the acne

I came here for a facial and I loved it so much that I ended up opening a package here. Cici is really professional and spends about an hour cleaning my pores. I come every other week and I always wake up with dewy skin the day after I visit Cici. I highly recommend this place. A regular facial is $ 25.

Cici is really nice!!! I have been there twice, and every time she spent at least 1 hour to clear pores for me.
She is very patient, and if you want to make your skin clean, you should try it!

I like the acne treatment in this salon. It was special and effective. No scar left though I have a pretty sensitive skin! If you worry about your problematic skin, I highly recommend this one!