Chase Bank

Only one teller here and a very long line. The machines here do not have cash in $ 50 bills.

A relative of mine received a FAKE HUNDRED DOLLAR BILL from this branch. They got it as a new year gift from family who withdrew money from this branch. It turned out to be unlucky and humiliating as they tried to deposit it at a different bank. At this point it’s their word against the bank’s, but customers beware, do not accept old hundred dollar bills. In fact, use credit cards instead.
I don’t know what crooked ghetto employee had the audacity to commit a federal crime and exploit unsuspecting immigrants who doesn’t carry around black lights or detectors, if I was the secret service, I’d start looking at these FLUSHING branches. God knows how many shady mainland immigrants who probably laundered money from their corrupt homeland, are taking advantage of customers. After all if it’s an inside job, why would they bother investigating?

This branch has the worst customer service I have ever experienced. The lines are ridiculously long for teller service ATM use.
I was in the flushing area and needed to take money out of the bank. I decided to go to the teller because I wanted to take out an odd amount. I gave the teller my withdrawal slip, and ATM, she then asked for my ID. Which I gave her, unfortunately a week prior I had lost my drivers license. So I was using an expired license along with a police report, and slip from the DMV reporting my licenses as having been lost or stolen. I was told I could get my money because I had an expired license. I explained to the teller this is why I have to carry the police reports with me until I receive my replacement license thru the mail. I was then told by the teller she had to confer with her manager.
I was then told by the manager I couldn’t get my money because my license was expired. I then explained to her reason why I was carrying an expired license and showed her the paper work from the police department as well as the DMV, and was still told I could not get MY MONEY because my license was expired. So I’m thinking okay what am I explaining that yet are not getting. So I take all my documents from the manager and I proceed to the ATM to with draw my money. The manager follows me and tells me I can’t use the ATM because I don’t have proper ID. I laugh and tell her yeah okay and wait my turn to use the ATM. The manager tells another in employee to call the cops on me because I’m trying to steal my own money lol are you serious.
Cops come and listen to her story and them listens to mines. Long story short the manager and teller were wrong I was right and I got my money.
I will NEVER EVER return to this branch again.

If anyone knew the history of this bank, this used to be the Bank of New York, (now Bank of New York Mellon). When the Bank of NY sold all their retail banking locations to Chase and Chase acquired WaMu, this branch became a WaMu. Eventually Chase phased it out and now there’s two Chases two blocks from each other…
Tellers are very nice, the lady closing my account was nice, and they recently got new furniture and some renovations, so overall it’s great. Oh, and it’s less crowded than the other Chase down the block.
I guess if I open another account again I’ll come back.

This is the branch that those of us formerly with Wamu had to schlep to for deposits since the Wamu location closed. Certainly a huge pain in the butt to do during short ½ hour lunch breaks when there’s another Chase a measly block away from the 7 train (that branch couldn’t take Wamu deposits).
I’m giving this branch a lukewarm 3. I’ve gone to this location many times during the past half year or so and I have received good service from the tellers. There’s usually not more than a five minute wait on line (because of its less convenient location), which by downtown Flushing waiting on-​line-​at-​the-​bank standards is amazing.
If my review was just based on the tellers, I’d give it this Chase a 4. However, it was a very different experience when I opened an account with this branch. When I approached a group of the employees in the back about opening an account, they somewhat broke up their chatting and asked me to sit down and that someone would be with me shortly. I waited… and waited… and waited… while I saw a handful of employees doing absolutely nothing. Finally, another employee asked me if she could help me – I told her what I needed, and she asked me to wait a moment.
Finally I was led to one of the desks by another lady and we began the process of starting up the account. The banker who was helping me was selling SO HARD it was ridiculous. During almost every step of the process, she’d tell me to upgrade to this, sign up for this credit card, etc. etc. I’ve never even been pushed so hard at retail places where the employees work on commission. At first, with each offer, I just politely declined, hoping she would get the point. At one point I steadied my gaze on her and slowly syncopated my palm touching her desk by saying «I JUST want to open a checking account. THAT’S IT.»
Later on in the process, she was trying to stress to me that I shouldn’t ever close the account, etc. I was pretty peeved at this point, thinking, why shouldn’t people have the right to close their accounts if they’re receiving sub-​par service? After a bit she was trying to chat with me, and she seemed to not be able to read that I really wasn’t in the mood to talk to her…
Basically, I miss Wamu. So much. Opening an account there was such a different experience. I felt like a valued customer. I wasn’t pushed to open a handful of accounts I didn’t need. :Sighs: