CityVet – Flower Mound

We’ve been going to City Vet since it first opened. We’ve seen many Vets come and go, I’m pleased to say that Dr. Beech, is a true asset to this facility. I’ve not had a great Vet since Candice Cleckman (I believe that was how her name was spelled), That was at Vet Care over 13 years ago.
Kayla, Cristina & Dr. Beech are excellent, I’m not familiar with all of the staffs names as of yet, but these stand out as great care givers for your pet.
We all know that our pets are an extension of our Family, and we want them to be cared for like one of our children, so it’s comforting to know that City Vet has improved on their staff members, and kept the great ones.
We’ll be going here as long as they continue to strive to give our «Hoss», the special care we want for him.
Kudos to you all.
Judy & Tom Rogers

Horrible experience at this facility. They administered medication to my teacup Yorkshire terrier that I boarded for 3 days. Medication that I was not told she would be given. Evidently the girl at the front desk told me their staff forgot to call me to tell me. She was so sick she didn’t recognize me when I picked her up that day. I took her home and she wouldn’t eat, she had diarrhea and was vomiting. Find another facility to take your pet. Please. I’m an animal lover and I would hate for your pet to receive this kind of treatment. After 5 days and a trip to MY VET she has returned to normal.

For some reason I feel like this place is always in a hurry and trying to rush us along. I’m not overly impressed.

I love this place for a lot of reasons, but most of all because I find them to be truthful and they don’t seem to be interested in prescribing you a million things to get your money. We have been so many vets all over the metroplex — we have 2 bullmastiffs and so far this place is one of my favorites. I think their fees are reasonable — its easy to get an appointment when you need one; and my favorite part is that you can have your dogs go in for a spa treatment (shampoo etc…) and have the vet see them for any reason and you don’t have to be there — they call you when they are done and you just pick them up and get the check up paperwork. So easy! The employees seem to really like working there and they take interest in your pets.

After all of the years that my wife and I have been a clients, we had noticed some issues that could be fixed after our most recent boarding. When I brought it up to management, I was immediately contacted for more information and that very same day, new policies were implemented to improve upon their overall service based on my feedback. I am impressed and pleased that they take feedback so seriously. Our pets are our children and they understand that. They strive for 100% customer satisfaction and it is clear to me that they will do any and all things to ensure that they meet it.

I’m so sorry to see the negative reviews written about City Vet/​Dog Lofts. There have been so many changes made since those nasty reviews were originally posted… A new veterinary staff that does NOT charge for tests that aren’t necessary, updated and improved management staff (I.E. Lexi), who care about you and your animals! Sean (hope I spelled correctly) and Kayla are still with them as well — and you know how good they both are! We have been going to City Vet/​Dog Lofts since they opened, and yes, there were a few rough patches as with any business, but they’ve learned from their mistakes and I encourage you to please give them another try! They care, and they’ll prove it to you! Give them an opportunity to win back your trust and business — you won’t be disappointed!
With that said, I must compliment the bathing staff on the most amazing bath my dog has ever received. Mark was his groomer on Tuesday… kudos Mark! Jack came home looking like a fuzzy, sweet-​smelling bear! Thank you so much for the time and effort you put into his care this past week. You’re awesome and we’ll be back to see you again!

We took our 7 year old Mastiff in because we suspected pyometra (uterus infection) in her. They told us flat out NO CHANCE because it was seen in younger to middle aged dogs. I work at a clinic in Allen and that’s simply not the case but our Mastiff had been going here for awhile so I didn’t take her to my work. After x-​rays and having some blood drawn, her WBC count was 49 (should be ¹⁄₃ of that) and I took the results to my boss because they just sent her home with an antibiotic and did nothing else. he immediately wanted to see the x-​rays and they were the blurriest x-​rays, very very poor quality. He had us bring her to him and we took x-​rays there. Her uterus was so enlarged it was pushing all of her organs together. He sent her x-​rays to be read by the specialist and it was pyometra. Her uterus when he removed it literally burst it was so full of puss. If we had listened to City Vet she wouldn’t have survived another week.