Manager of this store needs a course in customer relations. She was accusatory and condescending, and completely ineffective in handling a simple customer complaint.
Suzy G.
Classificação do local: 1 Lewisville, TX
I would give it a zero if I could. Been AT&T customers for almost 15 years, most through this location. The sales rep Marie, avoid!!! Sent my adult son in to get prices before he upgraded. This rep would not give him the time of day because he was pricing phones. She refused to talk to Me over the phone for my permission to access the account, which is something that all the reps have done for years through this location. However when my other son, 9 months ago went in, Marie had no problem selling him a phone and tying payments to our account without our permission. Plus she misled him he thought he was just getting an upgrade and we ended up paying full price for the phone. Stay away from Marie!
Chris B.
Classificação do local: 1 Highland Village, TX
I have been an AT&T customer for over 10 years and have never been treated so poorly than I was at this location. Should you need anything from AT&T do not go here.