Jack’s Pets

Stopped by Jacks Pet this evening to look for an angel fish to replace the recent fatality in my 55 gallon tank. Upon entering the store first thing I noticed is «where’d all the fish go?» The wall where the tanks usually are is now a blank wall and the large row of fish tanks is now about 10 to 15 tanks in a corner. Walmart style. So after looking around the following interaction takes place between the customers (me, my wife and my kids) and the employees at Jacks.
Wife: «Excuse me, are you still carrying fish at this store?»
Employee #1: «yes, we’re installing a dog wash station and have relocated the fish tanks to the corner. Lots of new exciting changes coming to our store. It’s going to look totally different!»
(So far so good)
Me: is that the total number of tanks you’ll have?” (Because few tanks equals few fish. I’ve been an aquarium hobbiest for most of my life and I’m old. Few tanks equals few fish is a constant.
Employee #2 (in a snotty assholish tone.)Yes. And we’ll have just as many varieties and the same quality of fish as before. Just fewer tanks.
Okay here’s where I call bullshit. As I mentioned, I’m not a young man anymore and I’ve been doing the aquarium hobby since I rode a bicycle to the fish store. So more than 30 years. This snotty little twit girl straight up lied, I knew it, she knew it too. Ya know it’s fine Jacks Pets doesn’t want to do the fish thing anymore (or barely) and install a dog wash station so people can wash their smelly ill behaved dogs. Good luck with that business model. (Far as I know most people in NKY have running water and bucket but whatever.) But do not get a fucking attitude and lie to your customers. Tell the truth and say «no we’ve reduced to the number and selection of fish to better serve our customers you like to drive across town to wash their dog rather than do it at home where it’s less stressful to the dog.» (Okay I might have added some Astra commentary there).
I’ll never be back, World of Pets gets all my business now. Better selection of tropical fish and the owner and his employees aren’t a-​holes. Bye now.

It’s a very commercial atmosphere when it comes to buying anything here. The employees are nice and it’s policy they great you when you walk in the door. I have bought several fish/​anoles and never had any issues. They do guarantee their fish/​anoles and will staple the policy to your receipt.
If you are going to buy from Jacks frequently I suggest getting the rewards card. It’s free and the more you spend the more coupons you get. I typically buy crickets and frozen fish food on a weekly basis.
When it comes to kitten food I think it’s overpriced and they don’t have litter nuggets that I like to use, but overall a great store with great people.

This place has more animals to choose from then petsmart. The employees are also patient and answer all your questions. They have a fish of the month program and dog food programs. You can also have someone come to your house to clean your aquarium. This store is really great.

I grew up with Jack’s. I got my first goldfish there… Or maybe that was the school carnival. Regardless, Jack’s was the first true full service pet store before the big box stores came along. I can find items here that I cannot elsewhere. And to make things sweeter, the items I want are also on sale. Keep up the good work, Jack.

My oldest daughter got herself an aquiarium for Christmas and we went tot his store to stock it with fish.
The place is clean and not funky smelling like too many pet stores. They must work at this. The aisles are nice and broad to accomdate jumping around children.
Two younger guys helped my daughter out in picking fish and, even though they had folks waiting, took the time to explain to her which fish would be the most ‘robust’ to survive a new tank. She didn’t get what she wanted but did get what may be most successful.
We joined the ‘Fish of the Month’ club so we’ll be back.
Very nice experience.