Planet Pet

The best price and friendliest most helpful staff around. The selection doesn’t rival the big box stores but it is solid. I go here first for everything I need. Every so often I have to go elsewhere for certain products but that is rare and certainly worth it for me.

everyone needs to grow up who have reviewed this place. every employee i’ve ever encountered here is friendly and knowledgeable. the things we need are always in stock… what more do you need in a pet store? seriously… get off Unilocal and go plant a tree

This store is a complete joke!!! I used to love this store until the little girlfriend came into the picture and acts like she owns the place. She is ridiculous and she acts like she knows everything but she is clueless! I thought she was nice until I went in today to pick up the birth certificate for the ferret that I bought in February of this year. I went in four times to try to find out when my ferret was born and today she was rude as hell to me like I was totally bothering her. Now, after thinking about it, I wish I would have said something to her face. I also bought a ferret in December of 2012. They gave me a birth certificate saying he was born 8÷26÷2012 but after looking through my paperwork, the brochure says he was born 9÷9÷2012. So which is it? They hire incompetent teenagers who have no idea what they are doing and who really don’t even care about helping the customers. I paid $ 150 for each of my ferrets and I love them to death but now I wish I would have taken my business elsewhere. It was my right to have a birth certificate telling me when my pets were born but apparently I put her out. I was always a loyal customer but after today I will never go back. What a joke!!!

I don’t think you could get any worse than world of pets, they are AWFUL. Go to petsmart!

Poor Planet Pet! It seems like the owner wants so badly to have a wonderful neighborhood pet store. Something just didn’t click.
Let me say that they try to offer a wonderful selection of higher-​end dog and cat food and I really appreciate it. In fact, their prices are usually 1 – 5 dollars cheaper a bag than some of the other local pet stores that carry the same brand. The problem is with their ordering. They don’t keep up with replenishing what they sell. I have 3 large dogs and usually foster 1 – 2 smaller dogs at a time. That’s a lot of food a month! I go in to buy 30 – 35 lb. bags at least twice a month. At one point I literally told the manager «Keep this food stocked, and I’ll keep coming to buy it.» and told her how much I buy on a monthly basis. That worked for a little while. They always run out of the formula I feed and they stay out of it for weeks, sometimes months.
They sell fish, birds, rats/​mice, some other various reptiles/​amphibians, and people are allowed to call and see if they can bring in litters of unwanted kittens to give to the store to re-​home. So usually you can find a few kittens running around the place too. It definitely smells like a pet store so be prepared!
The really big thing that keeps me from frequenting Planet Pet so much is the customer service. I should say «what customer service»? The employees are all 16 – 23 with big adolescent chips on their shoulders. They act like it’s the worst job ever and you are bothering them each time you want to purchase something. Many times you have to actively seek out someone to ring you up because nobody will come up front to greet you when you come in. Every once in a while a nice person will be working, but it’s so rare that I’m actually shocked when it happens. The store general manager is so friendly and approachable I have no idea why she chooses to hire the kids that she does. I’m 100% sure it hurts her business.

Ummm where to start,
most of the fish tanks are unhealthly with either dead floaters in them or passive fish mixed in with aggressive, tanks are unlabeled or mislabeled with species and or pricing, this goes for live plants as well as fish.
The staff doesn’t know what they have or what they’re getting in. They don’t seem to care either, when I went it seemed like a bunch of high school or post high school kids working for beer money.
you’d be better off drive down dixie highway a bit more and going to world of pets.