Hilton Garden Inn

We stopped in on a Saturday night as we were making our way up the 95. Surprisingly this hotel we were told was renovated in the last three years, but our room showed signs of wear we’d not expect in the highest rated hotel in the area. Pricing should have reflected the deferred maintenance but was $ 115 with a discount and $ 130 without compared to the $ 99 for hotels next door (without room service as we wanted). Décor was dated too and carpet needed a good clean. Extra blankets didn’t seem cleaned from prior use. Front desk kept putting me on hold when we tried to book from the car and seemed rather uninformed. Room service mistook our order. Buttons on phone for room service didn’t work — had to call the front desk to get any further. We used our iphone data to watch our Apple TV because no one knew a workaround for the IP. Not impressed overall. We’d have gone elsewhere but didn’t want to uproot at a late hour.

Brother and I stayed here and the bed was messed up so we had to fix the padding really late at night before going to bed. The next morning we talked to a very nice lady at the front desk about it and she gave us half off our night stay. Great customer service.

The best people work here — very friendly, sincere and ready to help with whatever you need. Rooms large and very clean. Breakfast is wonderful. Clearly a lot of thought and effort put into running this hotel, we only stayed for a night to get some rest on the road but it was great!

Facility is nice and hotel is lovely. Pictures of pool are deceptive — it is tiny! The hotel was booked solid and there are 6 – 8 kids at pool at 8:30 at night. No room for any more :(be aware that their king sized bed is really just a little bigger than a queen — maybe 70″ at best. I am 5’8 and it was just an inch or two past that when I laid across. I thought maybe they put me and my dtr in the wrong room but the front desk response was «we hear that a lot but we’ve had them measured.» Well they sure aren’t the 76″ king promoted on Hilton Bed… But whatever. I would have given them 3.5 stars, because I feel like the room is more like a single Queen than a King, and because the managers response was rather gruff… But couldn’t figure out how lol, and it is a nice place. Now if I can just wrestle my tween onto her own side of the bed and get some rest!

This is a very comfortable friendly place. Good location but great people is the main thing

I was here for an event. It is a nice hotel across from everything in Florence, SC. It’s directly across from the Mall and great dining. The Hilton Garden Inn is easy to located and easy to access. Parking is good for guest. The event space was small, but adequate for the event I attended. The staff was very friendly and directed me to the location.
The event had food, which was provided by the Hilton Garden Inn staff. The had assorted options that were great. I enjoyed the layout, which was colorful. I would stay here if I’m in the area again. It is directly off the Interstate 20.

Great location, right off Rt.95. Plenty of restaurants and shopping. Clean, friendly and comfy. Exactly what you would expect from a Hilton. Wonderful breakfast and friendly wait staff. Would definitely stay here again.

Always reliable — clean, roomy, great room service — I love staying at Hilton Garden Inn.

Ok rooms but no coffee/​tea stations during the day/​evening, deal breaker

I love the location with good restaurants and retail stores all around. It’s 15 minutes drive to the airport (FLO). Welcoming and decorative main lobby, friendly checkin attendant, nice pool and jacuzzi. I stayed at many HGI and this is close to being my top 5.

The pool is great, no jets in hot tub, exercise room typical. Staff is very helpful

I stayed here in November 2012 for a few days while in the area for work. There are quite a few places to stay in the area, but nothing that I would normally choose if I were on vacation. The room I stayed in was pretty basic. No frills, but it served its purpose, and since I was here to work and not on vacation, the room suited me just fine.
The positives:
— Convenient location — near shopping, many restaurants, and across the way from the mall
— Spacious rooms — not that I needed the space
— Clean room/​bathroom
— Nice lobby
The negatives:
— Shower water pressure was way too strong.
— AC/​heating unit was really loud. It was too cold to leave the heater off, but the heater was too loud to fall asleep easily.
— The coffee was bitter (tasted burnt).
— The pastries from the (not free) breakfast bar were dry.
The neutrals:
— Bed comfort was ok. I certainly prefer my own bed, but it wasn’t terrible.
— Breakfast is $ 7.95 regardless of how much or how little you eat. One of my co-​workers found this out when she got a small box of cereal from the buffet area and was charged $ 7.95. A different co-​worker had the same total and she got fruit, eggs, and biscuits & gravy.
— Décor in the room was. .. meh. I was here for work, so I didn’t care too much. A little drab for if I was on vacation though.
— No kitchenette (just a microwave, coffee maker, and mini fridge). Not a big deal for a few days, but as I was scheduled to be in the area for two weeks, I moved over to the Residence Inn so I could cook a few meals instead of eating out all the time.
— The staff was courteous, but as they are in the hotel industry I expect that.
Overall, the Hilton Garden Inn is not a bad place, but it’s not a great place either. I don’t think I’ll ever be back in the area, but I probably wouldn’t stay here again if I had to return.

Honestly cannot think of a negative about our stays at this hotel, our most recent was simply outstanding. From front desk telephone reservation to front desk check in to restaurant and housekeeping staff. Above and beyond on all fronts.