Extended Stay America – Cincinnati – Florence

Shame I can’t give zero stars.
I’ll simply list my complaints below–
–on the first day I arrived at my room to find the toilet clogged.
–they don’t put flatware, silverware, pots, pans. Etc in your room like a normal extended stay. You have to request it from the front desk in a bundle! Seriously?
–they don’t turn down the beds every day. In fact I’ve been here 4 days and haven’t had ANY service whatsoever! Same towels, sheets, trash overflowing! They don’t check to make sure you have a fresh supply of soap either!!!
–they don’t empty your trash, it piles up and you take it to the «trash room» at the end of the hall.
–the place stinks like old must, has never had a deep cleaning
–walls are paper thin, you can hear EVERYTHING above and beside you
–the hallways are full of trash on the floor. Random straw wrappers, mud off of people’s boots,
–two of the lamps in my room don’t even work
I think the guy in that movie «Oldboy» had more amenities when he was imprisoned in a hotel room for 15 years.
Pick any other hotel. Hide yo kids, hide yo wife!

Manager David was a complete A-​hole to me, my husband, and the girl at Priceline, being a total jerk, so much so we decided to blow off our reservation even though we had paid (non-​refundable), because he assured us our stay would be unpleasant because we asked too many questions (just made a simple bed number request). Emailed corporate about this. Have not heard back yet. David clearly hates his job and takes it out on customers. I can see by tripadvisor reviews and such that I’m not the only one complaining about staff.

bad hotel. my company sent me here. they don’t give you soap, its impossible to talk to the staff (even when you want to check out) and the vending machines are over priced. stay somewhere else if you can