Enterprise Rent-A-Car

Enterprise took great care of me. Fast Service. Price was exactly as quoted. The only way this could have been better is if it were free. New car, clean, no hassle! Parking lot is a little crowded.

Well Donielle, you are lucky you only got stuck with a $ 20.00 fee. They took total advantage of my 23 year old son and debited his account for around $ 850.00 for insurance that he did NOT willingly sign up for. He was told PRIOR to the rental by State Farm that he did NOT need additional insurance so he would NOT have willingly signed up for it. They totally took advantage of him and pushed him into signing all sorts of things without explaining a thing. My son had responded «I will take whatever State Farm will cover » meaning the daily rental. I guess it’s because they used other terminology and not the actual word «insurance.» My son and I tried to talk to them, they did reimburse him for a little over $ 300.00 but insisted he knew exactly what he was signing for. I will never use them again and I will tell everyone I know to be careful if they choose to use them. A 23 year old doesn’t usually have $ 800.00 + to throw away. Really sad :(
I would just like to add that my son went to Enterprise in February to try to resolve this matter in person. They were very cordial but insisted that he knew exactly what he was signing for even though they did reimburse him for half of his unexplained expense. Hmmm. Enterprise tried to explain to him their reasoning and told me that my son was totally protected IF he had an accident and that he wouldn’t have had to pay his deductible because with Enterprise, he was totally covered. Funny thing, he DIDN’T have an accident and WOULDN’T have had to pay his deductible (which is most cases) BUT Enterprise got their «deductible» anyway. Pretty sneaky if you ask me. Be careful what you sign for!!!

My car recently decided that it had been working to hard and everything went out on the same day. Awesome right? Not really. But anyway, I would be car-​less for awhile and I needed a car to drive, so I called Enterprise because they are located close to the place where I take my car. At first Enterprise said they would only have a truck for me to drive, but when they heard that I didn’t feel comfortable driving a truck at all, they went above and beyond trying to find a car for me to drive. The even washed it right then so I wouldn’t have to drive a truck! Wonderful! Hopefully (knock on wood) I don’t have to rent a car again any time soon, but if I do, I know who to call.

I’ve only ever needed to rent a car once, so I don’t have any other experience to compare their service to. Their service was alright.
I liked that they picked me up from the shop that was fixing my car, even though the shop called ahead and the person that was supposed to pick me up came like half an hour late.
I really liked the car that I got, a 2011 Camry.
The only thing I really didn’t like was that they pushed way too hard to sell their insurance. Also like a month later they charged some 20.00 fee or something like that to my debit card. I have no clue why they did it… I kept meaning to call but for 20.00 it wasn’t a big priority and I ended up forgetting about it until it was too late to really care.
I wouldn’t mind using them again, but hopefully I won’t ever have to!

So, I’m driving home from my 10^th High School reunion when someone runs a red light and hits my car. My car is towed from the scene, and declared totaled (sniff… I loved that car!). The insurance company then provides me with a rental.
I’ve not needed a rental car before. I’ve always had a car of my own, and every time I’ve traveled somewhere I drove my own car or relied on public transportation. I have however, heard horror stories — too many horror stories of how annoying the paperwork can be, being hooked up with a crappy car, or them trying to say you broke X upon returning it. Enterprise was not like that. They were pretty much awesome the whole way through.
I know their slogan is «We’ll pick you up», but they really went above and beyond to do that. Because of my long day, it was literally impossible for me to make it to their location during their business hours. Not only did they deliver my car too me (Chevy Cobalt… meh), they brought all the paperwork, already filled out for me. They also brought with them a return car. So after a quick glance over the paperwork, a few signatures, I had a key in my hand. Several days later, a girl from the office called me to let me know that the insurance company only paid up until 2 days from then, but offered to let me keep it until the end of the week. The insurance company had never phoned to tell me just how long the car was paid for, so that was also appreciated to avoid any unnecessary fees.
My insurance isn’t incredibly fancy. I don’t pay for the platinum treatment, so I doubt they would have sprung for the platinum rental car business. Even if Enterprise isn’t the cheapest player on the block, they make up for it with incredible service, and a willingness to accommodate your needs.
I think a 5-​star review is worth the price of a Porsche next time, right guys?