Airport Ford

Service dept is outstanding, very happy with them, will keep using them, they have taken care of me for over ten years!

This must be the worst place to take your vehicle for service. Last year my sweetheart took his truck there to get a tune up, detailed and four new tires (yeah pretty stupid). He thought he would get everything done at once since his check engine light came on. When he picked it up all that he saw done was the new tires but charged for everything. Rather then arguing excessively with the manager he left. We just got back from another garage that had to do the complete tune up saying the plugs ect were the same ones and had never been changed. Unless you are mechanically inclined don’t use this place. FYI it doesn’t deserve the one star

This is a retrospective review for the Service Department of Airport Ford
I now own my mother’s Ford Focus, which she purchased in a haze of patriotic responsibility to «Buy American» a year or so after ⁹⁄₁₁. Prior to this Ford Focus, she’d always owned Hondas. And, she’s always had all her service done by the dealership where she purchased her car. With her Honda, it was part of the service agreement that went along with her last lease, and with the Ford, it’s just a continuation of «who» she’s been since her first car purchase in 1966. You could trust dealerships and their mechanics then.
But not now, at least, not the service department at Airport Ford. A brand new car shouldn’t have a host of problems that one would expect from an older car, but I guess it could happen. You name it, my mom was told this Focus needed it. At one point, she needed a very simple fix and they kept her car for 2 weeks, all the while, my widowed mother had to line up rides from me and her caring friends to and from her job, for errands, even to run her dog to the vet for an emergency. No courtesy car for someone who was such a devoted customer. Each day, she called their service department to be told «they were just so backed up.» and that they would «get to it tomorrow» and that they’d be in touch «tomorrow afternoon»…TWO WEEKS!!! But, when she called to see if they could fit her in, it was «no problem at all!» It takes a lot to get my mom frustrated, but she was frustrated, so I placed a call to the manager of the service department and threatened to take the complaint higher. She moved up in the line and eventually got her car back. Then… about 8 weeks after that fiasco, the air conditioning started blowing hot air. Since this car was from 2006, only 4 years old, one would assume its freon related. Nope. Airport Ford told her it was the compressor, quoted her $ 750.00 to $ 900.00 for repair. Since she’d already had quite the season of car repairs and a host of other expenses, she declined and decided she could do without.
Now in the present, I bought the car from her (so she could buy this new Honda Accord she had her eye on) and I decided to take it to my man here in Covington at Glenn’s Chevron
for a quote on the a/​c since I’ve been driving around in record temps and have become increasngly crabby.
He called me back and told me that they performed all the diagnostics and nope, not the compressor. Just coolant… freon. An $ 85.00 fix. So, I called my poor mom and told her, She’s just floored – whether it’s dishonesty or that the mechanics are inept, I think the lesson in this is to always get a second opinion and find a garage you can count on.