Chili’s

2 hours from start to finish for 1 entrée 1 desert 1 iced tea not even drinks. 45 minutes to an hour should have covered it. One waiter waiting on the entire bar area is inexcusable. When the bar is the only busy area in your restaurant on a Tuesday night at 8 o’clock You move Waiters from your restaurant area which is empty to pick up the slack. This is the reason i will now go next door to the Macaroni Grill. it’s not like there is no competition in your area. you need to step it up. this is getting ridiculous. i have been to this chili several times. Services normally ok. But lately this seems to be the norm. Inexcusable

So I know this is just Chili’s my review doesn’t mean much on a franchise, but my experience today was the worst. Chili’s is actually the only chain restaurant that I really enjoy, but today I had the worst service in life. So I ordered a 2 for $ 20 which automatically comes with an appetizer. The place wasn’t busy since it was around 3:00 on a Sunday afternoon and we were waiting forever for our appetizer, which was only CHIPS & GUAC. I mean how long does it take to bring out chips??? So our food arrives and I explain to our food runner that we never received our app, she then gave me the nastiest attitude and said we’ll do you still want it? SERIOUSLY? It comes with our meal why wouldn’t we want it. So then it took another 10 minutes to bring out the chips and guac, which our server said it took a while because they were making fresh guacamole… Ummmmm I’m pretty sure they’re not making fresh guac in chilis JUST SAYING! After she dropped that she completely avoided our table, we needed refills, she never came back to check up on us at all! I had to go looking for a manager to get any service because from that point on I never saw the server again! When a manager has to complete the service at a table you know it’s a problem!

Poor service last night. Food was over an hour late and was cold, waitress also avoided our table because food was running behind.

Typical Chili’s. No wait on a Wednesday night for 3 people. Good drinks and tacos.

Never again. Ordered coffee and found dirt stuck to the bottom of the inside of the cup once I finished it. Ordered and burger which was served on a dirty plate that was clearly visible to the eye and should not have made it to the table. They removed it from the bill only after I said I wasn’t going to pay for it. The service was good otherwise. Nice waitress, but there’s no way you could overlook the dirt on the plate and still serve it.

Great Presidente margarita. Turkey burger was dry. Ordered an appetizer which was never brought.

I went here for a last minute meal because I was very hungry and Chili’s was close. I was surprisingly shocked how good the food was. Presentation was excellent and my burger was cooked as I ordered it.
The right side of the restaurant was a bar area and the left side was the dining room.
The menu was colorful and filled with pictures making you want to order.
The service was great.
At your table is a tablet. You can pay by swiping your credit card on the tablet whenever you are ready.

I love the food and drinks at Chili’s, with that I am never disappointed. But I can say that the service is atrocious. As a waitress of many years I tend to have A LOT of patience with my servers when I am out to eat, and very rarely complain as I know what a difficult job it can often be. But the lack of attention I received is inexcusable… It was not particularly busy and with the «my partner and I» service no table should go ignored for as long as mine. Communal serving is obviously not working out, either that, or their staff is full of servers who couldn’t care less about the experience they give their paying customers. (Which is the most important part of a waitresses’ job) in all, although I enjoyed my food and drinks, I would consider my experience overall, dissatisfying.

Surprisingly good. Freshly made guacamole at the table for the appetizer. The entrees were the short rib enchiladas which were good but a bit too heavy on the lime. The tacos were also good and fresh. Large portions for the price.
Chiles has really stepped it up with technology by implementing Ziosk tablets at each table. This allows you to place orders and pay your bill with little to no waitress involvement.

In town on business. Looking for a place to have some good wings… A cold adult beverage etc. Dropped in sat at the bar. The bartender is a wonderful girl named Erica. Fast, busy, get it done bartender. I got tired watching this lady work! She served me a nice margarita, some awesome wings and did so professionally, and did I mention she works hard? Highly recommended! Great experience!

Went there on couple of days ago and walked out. Here are the reasons
1 The hostess looked like she wanted to rip our heads off when we walked in the door. So sorry if we interrupted your conversation with your coworker
2 The menus were totally disgusting. They felt slimy and gross
3 We sat at the table for a while before the server came over. When she saw us get up then she came to the table.
4 We left and went next door to the Macaroni Grill and had an excellent meal and our server gave us the WOW factor with her service.
I don’t think I will go back to this Chili’s.

what a great meal i had with my family. especially which was the best part of our visit was a server named shana who was the best I’ve ever had. what a friendly girl… I would come back just because she made our visit special. thank you to the manager that hired here.

Should be ZERO stars!
We have been here numerous times and had good experiences he other times but this experience ruined any chance of me ever going back to this location.
We were in the restaurant on 11÷23÷13 around 6:30 PM. The place was crowded but there were at least four tables and two booths that were not filled, yet they had a huge crowd waiting at the door and they were telling everyone that it would be a 25 minute wait. All of the tables that were unoccupied were within site of where everyone was waiting.
The wait time was not 25 minutes, more like 10, before being seated at one of the booths that was open. Staff took our orders quickly and things seemed ok but went downhill fast.
There were several visibly intoxicated people at the bar. Considering this and the fact that it was snowing lightly out, they probably should have been cut off a lot sooner but they were still drinking when we left.
Besides the drunks two men were seated at the booth behind us. It became very obvious that everyone knew them. When staff members began sitting at the table, hugging them, jumping on them, I thought it ridiculous. Especially when some continued serving customers without washing their hands after rubbing the head of one of them. Unsanitary to say the least.
What I really found objectionable though was that one staff member, a fellow with a faux hawk and beard, sat down with them and, after checking to see if anyone was watching him (I would guess looking for a manager) had a shot with them.
The staff was so busy hanging out in the next booth that nobody bothered coming over to see if I wanted another soda until I was done eating. We barely saw anyone at all but these two guys had three or four of the staff sitting at their table, besides those that just stopped to say hello.
I don’t mind someone saying hello if you know them but it is totally unprofessional to sit with them or drink with them.
Whoever is responsible for hiring and scheduling this restaurant’s staff needs to put someone responsible to handle nights, especially at the bar. Putting a bunch of 20 something’s in charge is like putting the prisoners in charge of the prison.
The total uncaring attitude and unprofessionalism of, the staff ruined this restsurant.

We’ve been to this Chili’s many times, and only once had an issue (over seasoned burger) a long time ago. Was there tonight and had the Old Fashion burger. I asked to leave off the seasoning so it wasn’t too salty. Great idea. Burger was absolutely delicious. Meat’s not over processed; nice and juicy, with fresh veggies. Service was fantastic too. Very attentive with being intrusive. We’ll definitely go back!

Two stars is being generous, but the food was fresh and tasted good. The service is HORRIBLE! Saturday night, no hostess. We were ignored by 3 workers… literally ignored. They walked right by us as we were waiting to be seated. Had to steal menus and seat ourselves. Bartender ignored me too so we had to literally track down a waiter. Didn’t bring silverware when food arrived. My friend’s food was supposed to come with chips… it didn’t! Imagine a Skillet Queso without chips or silverware. Waiter only brought 1 glass of water for the two of us… Just save yourself the agony and go somewhere else.

Good food, very good service… And the restaurant is very clean.

This chili’s has been hit or miss. I’ve been here a few times and it really depends on the service. The food is consistently the same. It’s pretty good, nothing more or less then what you expect from chilis.
The good: The last time I was here the experience was fine, our waiter was good. The drinks stayed filled and he was a pretty nice guy.
The Bad: The time before the last time I came here the service was horrible. I waited at the bar for some friends since two of use showed up a little early. Had a few drinks and I think they gave us some chips. Then our party arrived and we were seated. This is we’re it all went downhill. We started with drinks, I brought mine over from the bar I didn’t finish yet. One of the girls wanted their margarita special, were you get the mug for 4 dollars. He kept insisting that it was a patron margarita, we said the menu says is a classic but as long as we get the right drink it’s you can call it what you like. Yeah a different drink came out, one that was 10 dollars more expensive. After that we all ordered apps. Which came except one person, who happened to just be ordering an app. They told her it would be right out, mean while we asked for utensils, we were told they would come to the table soon. Since most of the things could be eaten by hand that pretty much what happened because that when the dinners came out minus one. We asked for utensils again, and for the one app that never came out. We were told they would be right out, a few minutes later a full rack of ribs came out, with only 4 ribs on the plate. We asked for utensals again and the server laughed and said we would have to eat with our hands. We probably waited for another 10 minutes before our actual server showed up told him one person never got there app which was there meal, the other person has 4 ribs on a plate that suppose to be a full rack of ribs and we still haven’t gotten utensils. The server proceeded to tell us that they ran out of utensils and the app that the person ordered. They also said a full rack as 4 ribs, we outright called bullshit and he said he would speak to a manager. While waiting someone else a few tables over go the same app our friend had ordered. Our server came back and said their manager was busy and that that’s a full rack of ribs. At this point we just ate and left, if the table wasn’t bolted to the floor it probably would have been flipped it i was so angry.
Granted this happened once and but once is enough to make me thing everytime someone suggest going here if I’ll get overcharged for drink, get my food, or be told to eat with my hands.

This is my kids favorite chili’s. The food and service is consistently excellent. The only thing I don’t like is the parking. There is plenty of parking, but most of the space is behind the restaurant. They currently have a promotion that if you check in using four square you get chips free.

We took my 2 year old son to Chili’s for lunch. He’s at a tough stage but our waitress was very patient with him/​us and gave him lots of attention. Not only did it make our son happier but we got to enjoy our meal as well. Food was great and served quickly too!