Autozone

Slow and unfriendly folks — need a new crew — expect to wait a long time for any help!

Here is how the conversation went:
Me: My mother phoned ahead and I was told you were holding a Chilton manual for a 2006 Chevrolet Equinox.
Salesman: Let me go check our shelves.
(He checking and checking … and checking. All the while I am saying to myself, «Just ask the other sales people.» He goes in the back to check another area and returns.)
Salesman: We have it in stock but it’s still in the back with the other inventory. The computer reads we have it but we are not opening boxes at this time.
(Mind you, there are 3 customers in the store and not even high noon or busy.)
Me: That’s the reason we drove all this way is because your store said, «It’s available.» Ok. So … you can’t go back there and dig it out so we can purchase?
Salesman: No. We can’t.
We are leaving and I look at my brother and say, «Do they not sell to the public or just us? I don’t understand businesses who will not do their job.» So we drove down to O’Reilly’s Auto Parts and they were more than accommodating to us.