Firestone Complete Auto Care

Took my car in to have 2 tires replaced and get an oil change, pretty simple stuff. I drop it off at 12:00pm with a pick up time of 5:00pm that night. I get a call at 4:00pm saying that my car should be ready at 5:00pm. I arrive shortly after 5:00pm only to be told they hadn’t even started my car yet. So they rush to get it done and after an hour and a half give me a measly $ 50 off, and a coupon to bring back to get my wheels aligned (which they should’ve done anyways but there was another car using the machine).
That’s not even the worst part, now that I’ve had my car back it sounds like the muffler or tires are about to fall off. People get in my car and it sounds like a hummer when it’s a 2013 Honda Accord. Whatever they did, it’s not good. I will never be taking my car or any one else’s car to Firestone and will be visiting my own dealership and having them take a look as it could have very well been something Firestone did incorrectly, in which case I will be contacting them to pay for it.
STAY AWAY FROM THIS REPAIR SHOP.

Avoid like the plague, brought my car in at 8:30am, no calls throughout the day. I called them at 4:30p and they said they were «getting to it now», called back at 6p was told «yea we may not get to it tonight» asked why was told «that tech isn’t in now». «He will be in tomorrow morning…» When asked why I wasn’t contacted in any way was told «yea sorry about that».
Poor customer service even worse time management apparently.

They have been super responsive. We have taken two cars there since they opened. They have done free checks for us and never try to up charge us on work performed. They have women and minorities on staff and they have been really smart, knowledgeable and talented. I really like a diverse workplace that treats everyone with respect. I have never had an issue with any work on either vehicle over the last few years.

I ordered some new tires for my Monte Carlo this time. Although I had requested fresh tires, I still received three tires that were manufactured in 2013 with one tire manufactured in 2015. I contacted Marissa, who had sold me the tires, that I wanted all four to be new tires built this year. She then successfully ordered new tires the next day, and I had them installed earlier this evening. Erik and Sammie also honored my request to remove the lifetime alignment service and road side assistance by crediting back the difference onto my credit card. The Firehawk Oval AS tires ride so smoothly; they are the perfect replacement for the outgoing Goodyear Comfortred Touring tires I had previously. Because of the professionalism of Marissa, Erik, and Sammie, I will continue to seek out this Firestone for my future tire needs, and I highly recommend this Firestone retailer to anyone who needs new tires as well.

Went there last week with a flat. They replaced it quickly and rotated my tires for free. Very good service. However, I walked behind the counter to look at the invoice and noticed they had automatically included a «road hazard» warranty without telling me. I had to ask to have it taken off my bill.
So in my experience I’d say they do an honest job, but make sure you know exactly what they’re charging you for.

I have been there a number of times for various work and I feel they are professional, not pushy, fairly priced, and courteous. I will be going back for new tires based on my other dealings with them over the past few years.

They have helped me out several times now when I’ve been in a bind, and each time it was a very pleasant experience. Able to get in when I need to and fast, nice waiting area with tv, comfy seats and air conditioning, and the female staff person who checks you in is the friendliest and nicest customer service person I’ve ever met. Her positive attitude really makes the situation that much better seeing as I don’t want to be there in the first place, and then there’s always the bad news of the cost (it’s never good). I’ve been looking for an auto repair place where I’m not talked down to or visually molested by a male mechanic or manager. Will come here exclusively from now on.

For charged $ 47 just to have my vehicle inspected, only to be told that to replace the water pump in my car would cost $ 1200 and require 8 hours of labor. I decided to get a second opinion from a local mechanic who was able to make all the repairs for $ 604. Never going back to Firestone again.

My experience with this relatively new Firestone store occurred over three successive days. Days 1 and 2 would have resulted in a five star review, but the third day pulled the average way down.
I first took my wife’s car in the Friday before Memorial Day. Both rear tires had longstanding slow leaks. The night before I had put air in both tires, but by that Friday the right rear tire was showing low on the dashboard. So Friday afternoon I pumped it back up, drove it around for a bit, then took it into Firestone.
The gentleman at the counter agreed with me that this might be a case of having put just enough air in the night before to cause the warning light to go off, but not enough to really inflate it. He also gave me some pointers on cheap ways to find where the leak was coming from and potentially even patch it myself if money was tight. I was very grateful and impressed that he had not simply tried to sell me four new tires (it’s and all wheel drive vehicle, so replacing one tire means replacing all four).
The next morning the right rear tire was flat again, so I took it back in. This time they put the car up on the rack and (ostensibly) found the leak in both rear tires. In both cases it appeared to be from the «stem» where you put air in, which is good because that is reparable. The repairs to both tires, which included replacing the air pressure sensor in one, ran just north of $ 200. Again I left a satisfied customer.
Unfortunately by Monday the right rear tire was once again flat. So I took it back in, and had a very different service experience. The young guy in charge that day (a holiday, so I understand this wasn’t the A team) initially seemed resistant to the idea that they had missed something. But they had — turns out they had found the slow leaks by not the fast leak in the right rear tire from the nail embedded in the tire. The upshot was that I had to buy four new tires. The service tech gave me a credit for the two repairs they had done previously, but this amounted to only $ 60 of the $ 200 plus I had already spent (apparently the sensor’s would have had to be replaced anyway, even with new tires). But he never once apologized for having missed the nail and making me come in a second time.
I also suspect I was mislead about my tire options to steer me toward a higher priced model. Before going in I researched the options on Firestone’s website. The website listed seven options for this particular make and model of car (Chevy Equinox). They ranged from $ 89 to $ 149 per tire. In the store, however, I was told that the cheapest option recommended for an SUV was $ 119 a tire, because all of the cheaper options were car tires rather than truck tires. When I pointed out what I had seen on the website (which apparently couldn’t be pulled up from the computer at the sales desk), the guy said that «he would like to have a word with whomever put together the website.»
Long story short, I began by really like this place and the professionalism I found there. My opinion has since declined significantly based on their failure to find a nail, their failure to apologize for that mistake, and what seemed to be shady guidance in selecting tires. The store is convenient because we live nearby, but next time I think I’ll be going back to my old tire place.

I was here to have a tire changed due to a nail that had gotten stuck. The staff was not professional and the tire was overpriced as I found out later. They also tried to up sell me on a tire rotation and a few other things. Chain store service, maybe you’ll get someone know actually knows what they’re doing but I will definitely not be back.

I went here because I was in town and I had previously worked with Matt, the manager of this firestone, at a different location.
Matt takes a consultative look at things and doesn’t try to sell you a completely new car. I was on a fairly tight budget and he helped me pick out the things that were top priority for my Saab. Normally, I take it to Concours in Milwaukee, which is the worst experience ever), but since Saab went bankrupt, there’s really no benefit.
Also, I was on a fairly tight time frame. For the most part, I had my car back when I needed it back and he also informed me that he didn’t replace the pair on my headlights because he was afraid it would possibly create a longer wait time and more problems I couldn’t afford to address at the time. While some people might find that annoying, I found it incredibly helpful and in the customers best interest. Knowing corrosion on my right headlamp could affect the electrical components of both and result in a higher cost, he chose not to risk it given the information he had about me.
I’ll definitely be back.