Wash Cycle Laundry

I have been using Wash Cycle for about a year for regular laundry services and they are fine. Convenient none the less. I recently decided to try their dry cleaning services. I would not recommend this. Cant stress that enough. I sent a bunch of items — however I was slightly surprised to find out that I was charged $ 90 for everything — my bad for not asking about their pricing structure first. Anyway, not a big deal, or so I thought. Apparently they outsource their dry cleaning services, so the receipt (I guess showing the rate that their 3^rd party dry cleaner charges Wash Cycle) was left in the pocket of the bag. THEY CHARGE A 100% MARK UP (ex: the receipt was for $ 45, but they wanted to charge me $ 90). Ridiculous, right??? But i can get over that. Got to make money somehow and I guess you are paying for the convenience (but not really… keep reading)
Then I was putting my items away when I noticed that 2 of my white shirts had pink stains on them. The pink stains were NOT there when I sent the shirts out for cleaning — so they basically ‘cleaned’ my shirts and sent them back to me dirtier than when they picked them up. So I called customer service and they got back to me right away. This is fine — I actually work in retail myself, and know that not everything is always perfect. So they asked that I send in pictures. Again — fine. I sent in the pictures and they arranged to pick the shirts back up for another round of ‘cleaning.’ When I spoke to the Customer Service rep on the phone, I also inquired about the difference in pricing. And her response was «well you shouldn’t have received that receipt, and can you send me a picture of it?» So I sent the picture.
A few days later my shirts were returned for a 2^nd time. One of the shirts is fine — so the stain came out. The 2^nd shirt still has a stain on it! Wtf. You can tell it was cleaned, but there was still a faint stain on the WHITE sleeve. It just blows my mind because it was the same pink-​ish stain on both shirts. So clearly something must have spilled or something while at the dry cleaners. What are the odds that I would get the same colored stain on 2 different shirts that I wore on 2 different occasions? Plus if I had a stain on a white shirt, I would have taken it to the cleaners right away, not left it for the next time I had a bunch of items to clean.
So I emailed again and let them know that there was still a faint stain, but that I would take it elsewhere to be cleaned. Additionally, I asked when my invoice would be adjusted because it hardly seems reasonable that they want to charge me for these 2 shirts.
I got a prompt response — okay great. The response was «I spoke to my manager about your dry cleaning. Before any adjustments can be made, please send a picture of the faint stain on the shirt sleeve. After that, a decision can be made regarding a credit for the cost of the processing. Thanks for your patience and understanding.» So the fact that I was asking for a refund on the cleaning charge is sort of a joke at this point — when really I should be asking them to buy me a new shirt!

I have to say, I’m pretty impressed with my first Wash Cycle experience! I used to be a cyclist for this company years ago and I’m really glad to see that they’re doing so well. The pickup was right on time as was the drop off. Everything came back neatly folded and every pair of socks was accounted for! Prices are a little more that I had been spending at my previous wash ‘n fold, but after you take into account the time saved with the pickup and delivery, it really isn’t too much at all. I really like that the cyclists have a good attitude are are easy to talk to unlike many other types of delivery services. Also, I’m a bit of a detergent snob and I know they use the good hype-​allergenic stuff at no extra charge. I’ll definitely be using this service again.

Delivery and pick up is prompt but I have never seen the clothing more wrinkled after washing. I may use them in the future but only for blankets. Looking forward to having all of my clothing re washed and fresh smelling -(will do it myself I guess)

Would not recommend. I’ve used the service a few times (which lead to missing clothing) and this is the last time. They delivered someone else’s clothing bag to my condo. After calling customer service (she was the only positive thing about my experience as she was very friendly and helpful), they found my clothing, which was still with the cyclist. I rescheduled the clothing drop off after work. At that time, we confirmed the cyclist would pick up the wrong clothing bag and drop off mine. Instead, to my amazement, when I got home, the wrong bag of clothing was missing from the inner locked door to my condo. I then had to recall customer service to see if he had indeed picked it up without my acknowledgment (which he did). Finally after getting off the phone with customer service again, my clothes were finally being dropped off BUT the bag was soaking wet due to the rain. I took my clothes out of the bag and they were damp. All I was offered from customer service for all these issues was 20% off a future order which will never be used since I will not use their service again.

I will definitely use this service again in the future! Very convenient and easy to use :)
Before using this service, I emailed to ask if they would provide the Wash/​Fold service for my queen size comforter, quilt, and duvet (since they are all too big for the standard washers and dryers in my apartment building). I received an email reply within 30 minutes confirming they would gladly wash/​fold my over-​sized bedding items.
I scheduled my pick-​up for later that evening. The pick-​up cyclist was right on time (even a little early, but he was happy to wait till I had rounded everything up since he was a bit early).
The next day I wasn’t home when my order was ready to be dropped off (stuck in a last minute meeting at work) so the drop-​off cyclist left my order in front of my apartment door, and sent me a text letting me know (after trying to reach me via my cell).
I unpacked it all when I got home and everything was accounted for, nicely folded and smelling great :)

This has solved my issue of having to leave a suit at the office. Considering that it only cost me $ 12 for my suit which is cheaper than me dropping it off myself in center city, this is a no-​brainer for me. My only complaint is that they can not make it past my building security to bring the suit to my office… but that helps me get my step count up on my pedometer lol.

I’m not sure what other folks are talking about. I had a good pick up yesterday of my laundry and just decided to use the dry cleaning service. After it was picked up I had a question about my order and it was handled swiftly and in a very professional way! I love this service; it’s truly a lifesaver.
Looking forward to having my cyclist visit me today with freshly cleaned cloths!

Only used them once when I was in town for my sisters graduation.
Super unreliable service, had to reschedule pick ups twice, and didn’t receive my clothes when I was supposed to, resulting in my sister having to mail them to me.

Wash Cycle lost my wedding dress along with about $ 500 of professional clothing. After I made a stink on Unilocal and Facebook, they seemed to go through machinations to try to find it. They probably would have found it if they looked for it as soon as they found out it was lost, but they didn’t. Then tried to make it seem like they were doing me a big favor by making an effort. They just gave up and sent me a check for $ 300– $ 50 less than they promised a few weeks ago. Here’s the whole story:
Don’t use WashCycleLaundry.

Wash Cycle Laundry in Philadelphia is terrible. I liked the concept and gave this company a shot. Unfortunately, instead of picking up, washing and returning my clothes, they picked them up and lost them. It took a few weeks to even get the company to acknowledge this and start looking. I guess they were just hoping I would go away or something.
Bottom line: Do not use this company unless you’re just looking for an excuse to go clothes shopping.

The first time I tried to book they made a mistake with their service area and offered me a $ 20 credit. I decided to give them another shot since I work nonstop, don’t have a washer/​dryer and have no time to go to the laundromat. I scheduled a pickup between 8−9am and they arrived right at 9. I got email alerts as to the progress of my laundry, which was great, and they give you the option to turn it off if it’s annoying. Then they sent me the receipt for my payment — and they didn’t take my $ 20 credit off. I contacted them and finally got a reply hours later saying they would refund my card $ 20 but it’ll take a few days to clear. The next morning I was scheduled to have my cleaned laundry delivered between 7−8am. They arrived at 7:45. My clothes were folded, but folder poorly and I had to refold everything. Also they paired up half of my socks and just threw the rest in the bag. They also didn’t sort any of the folded clothes so it was super time consuming to put everything away.
I really liked the convenience of not spending all day at the laundromat and the cyclists who picked up/​dropped off my laundry were super nice but overall I’m unimpressed by their laundry and customer service skills.

READ THIS BEFORE USING! I wish that I could give Wash Cycle Laundry negative stars. This is the most pitiful and pathetic excuse for a business that I can ever even imagine. My fiancé and I had our laundry picked up by a cyclist, who came on time, which was the only positive part of this experience.
We opted and paid for the same day delivery charge. We only gave regular laundry and placed it all in one bag for pick up. The laundry was delivered, however the cyclist did not return literally half of the laundry that was picked up. There were about two weeks worth of professional attire from Banana Republic, JCrew and Ann Taylor, among several other designers and high-​end stores placed in the bag.
I immediately called the customer service line and spoke with Noelle. Noelle was nice, but offered no solution to the missing laundry other than letting me know that they’d «conduct an investigation». I called back later after taking an inventory of the clothes that we were missing, totaling in at over $ 2,000. She asked me for my bra size, as they lost three of my bras. This was not only frustrating but extremely embarrassing as well. Noelle again offered no solution and let me know that they’d look into it. Noelle never even apologized for the mishap and did not offer to refund the amount already charged onto my card.
The next morning, after no word from the company, I called back to check in about my lost items. The woman who answered the phone said that they were «conducting an investigation» and immediately hung up on me. I tried calling again and received the same response. Again, no apology and no offer to refund the money.
At around 2 PM, after I STILL had not heard any update or information on the so-​called investigation that the company was conducting, I tried to call back. The customer service line sent me to voice mail instead of answering my phone call (which I guess was slightly better than being hung up on multiple times). However, I called from a different phone number and Noelle picked up.
Noelle let me know that she would begin to call the other people that had laundry delivered on the same day that we did to see if they received any of our missing items. She had not even begun this process until at least 4 PM when I called to follow up again. Noelle also let me know that at that point she would refund the $ 70 that they had previously charged me.
After about 3 days, I finally received an email from Sandra who is the Interim Manager of Customer Care. She let me know that they tracked down most of the clothes and that they had been delivered to another person with a similar name. We received the clothes about a week after we started this terribly painful process.
HOWEVER, there are still about $ 200 of clothes missing from what was delivered. Noelle let me know that they would «keep an eye out for them» and offered me a $ 15 credit to their services. Again, they offered no apology, no resolution for the problem and no financial reimbursement for the clothes that we lost.
I wish I had never, ever used this service and will NEVER use it again. The fact that they even thought it was possible that we would ever trust them with our clothes again is truly a sick joke. I have never experienced such awful customer service (if you even call it that) in my life. I am insanely disappointed and frustrated with this company and would advise that you DO NOT use this abysmal service.
Update: I’ve filed a claim with the Better Business Bureau in hopes that others will not have to endure this terrible experience.

I’ve been using Wash Cycle Laundry since January about every other week. I was impressed by their business model and quite excited to give them a chance.
Unfortunately, I’ve spent quite a bit of money only to become frustrated. I have scheduled pickups only to have no one show up. Even worse, each time it seems like at least 1 – 2 socks are missing, which over time results in an entire sock collection without their match. In my most recent order, they left out three shirts and two pairs of pants. To replace those items on top of what I paid to have that order washed adds up to over $ 400.
This service needs to get it together.

So, the idea of Wash Cycle Laundry is really awesome. It was extremely easy to set up a pick up time and such. No complaints there.
However, since this was my first time using the service, I sent my clothes over in two plastic trash bags (classy, I know). When I received my clothes back the next day, there was only one yellow reusable bag returned. I told the cyclist that I gave them two bags, but he insisted that my two bags fit into one of their bags. As I went through the returned bag, I realized that several items were missing and decided to give them a call. Turns out they completely forgot my other bag and I don’t think I would have gotten it back if I hadn’t called them.
I want to try them again, but I’m a little apprehensive.

Ridiculous system that doesn’t work.
Previously I tried to sign up and no one ever got back to me
Checked back and saw they had a new website. I sign up. It checks my address, says they service my area, and I sign up. Made an appointment time. And I waited. And waited. No show. Call the service number.
The lady says that my order wasn’t even handled. She puts me on hold. I wait. She comes back and says someone will be out later. I’m already late for work but said I’d put it in the foyer. She has me wait some more.
Then she comes on and says that I’m not in the service area?! Even though their system said I was, and their map says I’m in the service area. HUH?! My upstairs neighbor gets weekly service with them!
I gave up and cancelled. I’d rather go another day in dirty underroos than deal with this ½ baked outfit.

I just tried this place for the first time today and I am a bit disappointed with the quality of service. I have used a few laundry delivery services over the years in Philly, and I feel that this place is just subpar.
I loved being able to schedule my pickup and delivery online. It was the main reason I decided to try this place. That was super convenient, but that is the extent of my positive experience. My clothes came back very wrinkled, poorly folded, and some of them were still wet!
Other laundry places always placed my laundry in smaller plastic bags to keep them nicely folded and so they wouldn’t slide around the larger bag. WCL didn’t do this. I understand that they are trying to be green, but I ended up having to toss in a bunch of things in the dryer to fluff them to get the wrinkles out or to dry them all together.
There was also no organization to my bags. I have found other laundry mats to put all of my t-​shirts together, or all of my jeans. There was no rhyme or reason to how things were arranged in the bags.
Lastly, call me a stickler but I like it when all of my t-​shirts are folded the same way. WCL folded half of my t-​shirts into squares and half of them into rectangles, some of my hoodies were folded and tucked into their own hood (this was actually pretty cool) but the rest of them were not. I had to refold a lot of things to fit them in my drawer all the same way.

Cheap and convenient for a busy person who doesn’t have much time to do laundry.
Arranged a same day pick up and drop off on the website. They picked up in the desired time, and dropped it off within the time frame.
The cyclists looked a bit hurried and weren’t the friendliest, but I’m planning on setting up a pick up service when I’m not there (so I won’t really care if they are friendly or not at that point!).
Laundry was washed and folded perfectly. They even washed the few dogs toys my dogs had managed to sneak into my laundry basket.

I’ve tried to use WCL three times in the past week. By «tried to use» I mean that I’ve never actually been able to arrange a pick up. I’ve gone through their site, only to be told they don’t cover 19 147 (despite it being solidly in their coverage area). I re-​entered my info three or four times, no dice. Ok, so the site doesn’t work properly.
Then I called, only to be on hold and then transferred to voicemail, twice. I missed their follow up call (UGH!) but they provided a number to directly speak to someone in Philly. Great! Except that number was also unattended and went to voicemail. Three days later and I still haven’t gotten a hold of them.
Screw it. I only needed to use them once since my dryer is being fixed, I’ll just go to a laundromat.
Side note: Doesn’t it seem a bit odd that they only have 5 and one star reviews?

I wanted to like this business. In principle it sounds like such a great concept, but the service is horrible. I used Wash Cycle Laundry for dry cleaning for the first time and it was terrible. The company boasts that your items will be picked up and then delivered clean the next day. My clothes and comforter were picked up without problems, but then they were not returned the next day. In fact, they were not returned until over 2 weeks later! Even getting the items returned by that point required numerous telephone calls and emails to 1) find out where my items were and 2) get Wash Cycle to schedule delivery. When the items were finally returned to me, 2 of my suits were missing and another person’s comforter was delivered with my order. It took an additional 3 days and countless additional phone calls to finally receive my suits.
Stick with the traditional dry cleaner. You’ll save more time and be much happier in the long run.

Crazy convenient! We even have it all set up so that we don’t have to be home for the delivery.
Dry cleaning comes back wonderfully and we never have to do laundry again. Its certainly a luxury for us, but very affordable.
I can’t say enough about how wonderful the service is. Everyone has been very nice and helpful.
We even get our CSA groceries delivered now.
My girlfriend and I started using the service about 3 months ago and we’re both saving tons of time AND helping the environment.
ya wash cycle!