Verizon

So glad this place no longer exists. I hope that the places that replaced this have much better service and people. I remember when I first bought the phone, they told me I could come to the store in-​person if I had trouble. When I came in several times, I usually waited patiently about a half hour to get help. When they would get to me, I asked them how to put a password in my flip phone at the time, and they politely told me to read the manual and go through the phone for the choices. They didn’t even want to look at my actual phone and go through it with me. Then they went on to the next customer to make a sale I was so mad that if I didn’t share a plan with my family, I probably would’ve canceled on the spot and moved on to another carrier. This is one of the most aggravating set of cell phone customer help experiences I have ever received, and I hope this store and the combination of this people are never working together here again!

A salesman in this store is a thief. Told him I wanted to pay for the phone upgrade upfront, and he put me on the «edge» payment plan. That little trick would have cost me $ 500 more for the phone. Then he threw in a «free» bluetooth speaker as part of a bundle, and charged my credit card nearly $ 200.
I complained to store management who made things right. But I still would not trust the sales people at this location.

I found associate Phil to be a very helpful fellow. 5^th star for the cranking AC.

Mike Cruze couldn’t have been more helpful! The entire staff really goes out of their way to make the buying process easy, and welcoming. Will definitely return for all my wireless needs!

I don’t know who the reviewers here had as their rep, but I had a good experience with Mike. He was up front with me and my girlfriend when looking at plans and what will save us money. All said and done it took us one minute to be helped after walking in the door on a Saturday morning and after 40 minutes of one on one help we were done.

You will find a more pleasant experience in a used car lot than this Verizon store. I should have left when I saw a woman who had an appointment with a particular rep had to wait an extra 10 minutes because he wasn’t done with his break yet (heaven forbid a pre-​scheduled appointment interfere with one’s break.)
Do NOT fall for the free tablet scam. I was told the tablet would be free. Huge lie. Got stuck paying $ 10 a month for a tablet I don’t even want.

I was here about a month and a half ago complaining my phone which was a droid DNA was getting hot in my pocket went to store to complain did a few troubleshootingthings and changed settings after a day it still got hot in my pocket called 800 number tried a replacement it sounded like the replacement was doing the same thing when it got hot I did noticed the battery was draining fast. No tech support at the store anymore you have to call 800 to get troubleshooting its just a sales store

Very impressed with Marcus at this store. Extremely friendly, helpful and knowledgable. Had experiences with other verizon stores but this one is best by far.
Ask for Marcus…

This is my second experience with this store (specifically Mike and today his friend/​trainee Marcus). They were so good to me. I felt like they were really on my side. My phone was recently stolen and they did everything they could to help me out. I will be back to this specific store for all of my verizon needs.

Every time I go in I deal with only one person. That person is Michael Gordon.
The reason why I do that is because he always takes care of me, my friends, and family. Very helpful, informative, really seems to care and absolutely loves his job. He’s the reason why I never have ever gone to another store or any other Avenue to get the help/​products I need. If you go in now he told me that he can get anyone a tablet that’s normally 250 for free. 10.00 a month on your bill. Ask for Mike when you go in. Call the store and ask for him. He’s a great asset to that store and that company. Thank you!

Business owners beware of using verizon for a retail location. I asked them not to charge me until the business was open and they said ok, but asked if they could come out and connect the system. I opened the business a month later, but then they sent me a bill for $ 359 and said it was for 2 months. Still fighting to get a refund. In the mean time switched to comcast and am saving $ 80 a month.

If you want an iPhone just go to the Apple store. Skip this store entirely or you will likely be taken advantage of.
You will be up-​sold and then some. I’ve been trying to get out of this Verizon Edge rip off program for 14-​days now. He didn’t even say he was setting me up with month to month until I caught on and asked at the register. He then spent over an hour spinning my head in circles trying to convince me it was the only sensible way while my 13mos fussed and fussed, exhausted from being stuck there for over 2 hrs so he could collect the commission. I’ve been back in person to the store 2x with a baby in blustery cold weather trying to resolve this only to turn around exhausted overwhelmed and still stuck in the damn Edge plan.
After a hour on the phone with verizon wireless today (day 14) and then another 30min with the store manager I am still stuck. DO NOT trust these salesmen. I would have to go back in to the store today to have it reversed. That requires dragging a sick baby in 19degree weather on a city bus for the 3^rd time this week.
Buying a new iPhone was supposed to be a fun valentines day purchase. Buying a new gadget is typically exciting. Not here. A simple purchase turned into over 8.5hrs of frustration and headache.
They cheated and won all while pretending they’re doing you a favor. I give up.
They should be ashamed… But instead I think they’re proud.
Never again will I give a Verizon retail store my money.

This is an update of my December 28 review. I have had to return to Verizon a number of times now for service and pricing issues. Mike Gordon and other staff have remembered me, given me the attention a tried and true customer deserves, and have helped me with my every need.
I had no problem returning for full credit the Galaxy Gear Watch I bought. Just so you know, I did not intend to buy the watch and was not unhappy with it. It was just an unnecessary item in my life now. When Samsung makes a watch that is a little more «lady like» count me in.
I am continuing to work with Verizon to set up my new Note 3 (OMG I love this device) and tablet (I haven’t started that yet). In a week or two, am taking a course at Verizon to help me learn to use the phone. I’ll keep you posted.
Meanwhile, thanks to VW and your awesome staff for the great service behind the products. After all, it doesn’t help to own a phone if you don’t know how to use it!

Watch out for their attempts to sell you the «Verizon Edge plan» which is a complete scam — instead of paying $ 99 or $ 199 for an upgrade to a new phone, you are basically paying retail price of $ 550 over 2 years in monthly installments of ~$ 22 for the new phone.
A salesperson by the name of Tom signed me up for this when I thought I was walking out with the standard upgrade plan. Luckily if this happens to you, you have 14 days to reverse it, which is what I’m doing.
The store is conveniently located and there is never a long wait, but their salespeople don’t have integrity and have caused me a huge inconvenience as a result.

As a senior citizen buying my first I phone, was cause for some anxious moments, but they were swept aside by the amazing service i received at the verizon store at 1700 Market street in Philadelphia, where Camille the customer service rep patiently
took me through the process step by step, nothing was too much for her to do to address my concerns. On a follow up visit, I met with Juan who answered my questions thoughtfully and throughly. he helped me set up a workshop on the spot. His pro active approached was appreciated. i went to Verizon having seen the high customer service ratings in the jan. 2014 issue of Consumer Reports. Camille and Juan validated those ratings for me.

They have an abundance of people on staff to help you. I came in around 5PM on a weekday and there were about 7 – 8 customers in the store with a solid 1:1 ratio of employee: customer. They have a queue based on when they enter you into their iPad based waiting system — great in my opinion. They called my name and shortly thereafter, they moved my service from my (now old) Galaxy Nexus to my (now new) Samsung Galaxy S4. Easy and seamless. They even exchanged my SIM card to allow for NFC without even blinking an eye — no charge, mind you.
Customer service is A++!!

Worst experience I have ever encounter at a Verizon store.
The lady who serviced us, and it’s a stretch to say that she did any servicing, was not aware of the iPhone 5c that was available for pre-​order. I actually had to «google it» to show her the colors Apple offered and what the phones looked like.
After being informed by multiple Verizon representatives over the phone that our family plan had an upgrade available we went to the store to receive the upgrade. It turns out that wasn’t the case, and the incompetent lady made us go through the process of picking a new phone only to inform us after signing some type of ancient tablet that Verizon rolls out in it’s stores that we weren’t available for an upgrade.
The biggest issue I had was that she wasn’t able to tell me why this was occurring, she was looking at a screen and it was telling her certain information. What happened to looking into an issue instead of standing there with your head in your ass, shrugging your shoulders and saying I don’t know what to tell you.
After leaving the store angry and the issue being unsolved I called Verizon to speak with a competent human being. Apparently Verizon changed their policy back in April, so instead of being able to get an early upgrade after 20 months, now you have to wait the full 24 months, but not all stores or reps online are fully aware of this issue causing the problem.
My advice to you– if you do decided to walk into this store avoid the lady with braces at all costs.

Ask for Michael when you go to this store to receive outstanding customer service. He was upbeat, knowledgeable, and went the extra mile. He even spent 10 minutes to get the screen protector correctly installed on my wife’s new phone. Every once in a while you get service that let’s you know customer service is not dead ~ kudos & keep up the good work. Thanks again Michael !

Living in center city without a car, I have tried several Verizon stores, and this one is by far the worst. Long wait times, poor customer service, creepy sales guys.
I once had to bring my droid back less than a month after purchase because the screen literally stopped working one day. They told me I would have to buy a brand new phone at full price as the solution (I had just paid full price for the defective phone). I stood my ground and insisted that I would not buy a second phone and finally a manager came over and offered a loaner phone while they shipped my original one out for inspection. This was after about 30 minutes of dealing with the 1^st guy. Thankfully, the situation was resolved, but it should not have been that difficult!
Other times the sales people have just been pushy, uninterested, and several of the guys have conducted themselves unprofessionally towards female customers.
There are other — — better! — - options for Verizon stores in center city, so walk a few extra blocks before going to this one!

OK, my mom traveled from Chicago to Philadelphia only to realize she completely forgot her phone charger. In a panic, we found the nearest Verizon Wireless to hope that they had a charger for this particular Samsung phone.
Service was quick and friendly. We were helped immediately and our guy immediately went on a hut for the charger. Turns out, they didn’t have one in stock at all. We were completely heartbroken because we just started day one of a seven day excursion in Philly. What was my mom going to do without a phone?!
Wait. Our friend at Verizon found a charger at a licensed Verizon dealer across the street in the mall. Score! He called several stores for us to finally find one that had the charger, so we were obviously really happy with the service. He went out of his way to call a cell dealer (not a Verizon store) just to find us this charger.
Kudos to this Verizon store and its employees! This was some of the best service I’ve ever received with Verizon (and if you know me, you know I absolutely hate their customer service). Good job, guys.