U-Haul Moving & Storage at Roosevelt Blvd

I was very hesitant to use this place because of all the horrible reviews. My father in law and I went and reserved a truck a few days before the move. My husband went to pick it up on the day of the move and it was ready at the exact time they told us. We did our move, filled the tank with gas and returned it earlier than expected. They took $ 50 off the price they quoted us because we returned it early. I would use them again.

Horrible customer service. I reserved a 17′ truck and an appliance dolly online. I received my confirmation saying everything would be ready to pickup by by 9:00AM. I arrived and there was a queue. When I went to the counter, representative asked me for my ID and checked my reservation. She proceeds to inform me that they have an appliance dolly available. I responded by saying I reserved it online. Apparently, they only care about the truck reservation. So I asked her, «How am I supposed to move a giant refrigerator with no appliance dolly?» She responds «You can try and use the standard utility dolly.»
No thanks. I am not risking my limb or life using a utility dolly. This location messed up my entire move for the day.
When I returned the truck with a total mileage of 17.4 miles, the attendant tells me that I am short fuel. I clearly just put in $ 10 worth of fuel for 17.4 miles. I told him to check the fuel gauge and he clearly stated «Oh look, the gauge moves up and down.» So with no consistent reading on the fuel gauge, he proceeds to charge me for extra fuel since he couldn’t verify the correct fuel reading.
Thankfully there is another U-​Haul location slightly further away as I WILL NEVER BE RETURNING TO THIS LOCATION AGAIN. There is no customer service at all in this location.
0 STARs

Be cautious when renting from this location. I rented a van with a full tank of gas. I drove 14 total miles, stopping for gas before I returned the van. I parked at their location & took a picture proving mileage & and showing the gas gauge on FULL. I was charged a $ 5 gas fee anyway. I called and spoke with «manager» who sounded like I just woke him up. He didn’t care that I had photo proof. I would suggest NOT returning the vehicle as a drop-​off. Be there for the return so you don’t get screwed over and cheated. NOT RECOMMENDING TO ANYONE FOR ANY REASON!!!

Completely unreliable!
If you’re looking for the epitome of incompetence and indifference this is it!
Avoid like the plague if you want an easy move.
We made online reservation for 26ft truck and appliance dolly pick up for 9am and received confirmation on line.
The next day we received email that the truck would be ready 2:30 and it’s 20′ not 26!
So now we have to make 2 trips! AND they don’t have refrigerator dolly only utility ones! I reserved BOTH! The smiling girl behind the counter tells me «WE DON’T GO BY ONLINE RESERVATIONS! I asked «so If I called on phone, would the right dolly be reserved? Her reply «I CAN’T SAY BUT PROBABLY NOT! We don’t have a lot of appliance dollys! LOTSA FUN MOVING A FRIG WITH NO DOLLY!
At least she was honest!

I wish 0 stars was an option. I made a reservation for a 10′ truck. They called me the day before I was supposed to pick it up and told me that they overbooked. Good luck finding another available truck one day in advance at the end of the month. U Haul screwed me big time. I’ll never use them again.

The worst u-​haul ever!!! Place a order for truck two weeks in advance show up to get truck they tell me sry we don’t have it!!! Don’t use u-​haul. NO STARS it makes me put one in…

Nothing but homeboys, and papi’s working in there. They did the job right though, and got me in and out of there. Things ran efficiently. I can’t give everybody 5 stars. No gripes or complaints.

Too bad I can’t give no stars. This place is the worst. I gave the associate my vehicle information, they wrote it down, ordered a trailer hitch for me. I got it, and the people working could not figure out how to use the computer to ring me up. They then tried to insist that I needed to supply two valid phone numbers. I informed them I did not. I was not even having any work done there, merely making a purchase. I went to have my hitch installed somewhere I could trust two months down the road, and was informed it was the wrong one for my car. When I attempted to return the brand new item for the correct one, I was rudely told it was my fault, and they would not take it back. Horrible. I cannot advise enough to steer as clear of this dump as possible. Incompetence on every level. I even received a boat load of attitude from the corporate offices who called me to follow up. Thanks for nothing.