Thompson Plumbing & Heating

Last week I had a little water in my basement. Looking for the culprit, it became apparent that it was my hot water heater.
I called Thompson’s and they were here in less then 30 mins. They examined the situation, determined I was right, and John stayed to remove my old heater and prepare for the new one while Vince went to get the new heater. By working together, they were in and out in about 2.5 hours with their quality work being completed.
Plumbing issues, and the damage they can cause, mean you need quick action. Having Thompson’s as a reliable company to help address such issue so close by, is greatly appreciated.

I had called because I had a problem with my garbage disposal. I had left a message, and was called back quickly. The man on the phone could not have been nicer or more helpful. He ended up talking me through how to fix my garbage disposal in 1 easy step, and he did not end up having to come to my house to fix it himself. If I ever have another plumbing or heating problem, I will definitely go back to Thompson Plumbing & Heating.

We hired Thompson to remove 4 toilets, install 4 new ones, and remove and install a new kitchen faucet. The quality of the work completed was fine. But they overcharged by at least $ 400.00. They were at the house from 8:30 until around 1:45, yet I was charged for 9 hours of work. When I called to speak to the owner he said they were there until 4, when I told him that just wasn’t true he then changed his story and said they had 2 guys working on the job, not just 1. Then he further modified his story to say the travel time to discard the old toilets is why the bill was so high. The reason I know he was lying is because we have an alarm system that shows when doors are open and shut. The front door was shut that day at 1:45 that day and wasn’t opened again until my wife and I got home from work. I will never use this company again and don’t think anybody else should either, unless you want to be ripped off.
Patrick Daley

Came to my house to see about putting in a whole house water filter. Turns out it wouldn’t fit in the space I have but he and his assistant were very helpful and educational, telling me all sorts of things I needed to know being a new Philadelphia resident. I would definitely call him again.

Been using these Thompson since I bought a home in Fairmount nearly 20 years ago. They’re professional and responsive. During the Pope’s visit my toilet sprang a leak and John rode over on his bicycle, tools in his back pack, and fixed it! Try and find someone in the building trades that will go to those lengths for a customer. They may not be the absolute cheapest, but the prices are fair and they’re good at what they do. It’s a plus that I feel they are trustworthy and have no worries about having them in my home.

Great company, has come to our rescue three-​four times past few years. Always top notch work, good prices, very honest and reliable. Will only use them for our plumbing needs!

After trying several plumbers that already had reviews on Unilocal and getting nowhere, I asked a neighbor for a recommendation and he referred me immediately to Thompson Plumbing & Heating.
We had a couple of plumbing issues that needed to be addressed urgently following a home inspection and Thompson Plumbing came through quickly, efficiently and affordably! We were impressed that they were able to come out the next morning after we called. John came and was very professional and friendly. He quickly was able to address and resolve the issues that we had with our plumbing; including resolving a low pressure kitchen sink, reconnecting the head to the stopper in the bathroom sink and determining the source of a leak in the basement.
I definitely recommend Thompson Plumbing & Heating — we were very pleased with the service they provided and the degree to which they were thorough with their assessments and their work.

Will never use them again! Both Vince and John were very nice and showed up when they were scheduled to. The work seems to be done well, my complaint, they took forever to do a simple job. He would not give me an estimate to install a water filter but said it wouldn’t take long. Even though they charge $ 125 an hour I decided to use them because of their A+ rating and I like to support neighborhood businesses. After all how long should it take for a «master» plumber to finish a simple straightforward job. Well now I know why they don’t give estimates … It took him 4 hrs to finish the job. I was also charged a ridiculous amount for the parts he used. All in all I feel totally taken advantage of.