The UPS Store

Alex provided excellent service for us — and with a smile despite shipping multiple large, heavy boxes from packing up my daughters dorm room. After a long day of packing we really appreciated his customer service and sense of humor. Thanks!

Ever since they got new management, I feel this place has turned around. It’s quick, courteous service. They also have very honest workers. I also once accidentally left my bag and laptop there just before closing — it was waiting for me behind the counter the next morning.

Overview: Conveniently located UPS store in the center of Penn’s campus, delivering inferior, shoddy service. Their staff lacks the expertise and training to carry out certain functions properly.
Word of Caution: Make sure to double check and confirm everything they tell you. They might make a «small» mistake which might be quite costly to you. You’ll have to exercise due diligence because the staff doesn’t seem capable of doing so themselves.
I had to ship a large box of personal items back home to California when I was moving out. I was verbally promised that the package would arrive Tuesday, a day before I left for Asia. However, when checking tracking it stated that I would arrive the day after when I would already be on my flight. I called to explain that I was promised a Tuesday delivery, and they offered no recompose, saying that the staff must have read the screen wrong. They said that I signed a packing slip which had a Wed date on it. I no longer have the slip so I have no idea if it is actually true or not. I would have never agreed to ship if they told me that it would take so long.
I wish they would have 1) read properly and told me the right date 2) didn’t hang up on me in the middle of a call.
If a manager is reading this: I am willing to change this review if you man up and somehow attempt to fix this situation. Otherwise, this one star will sit on top of your page for a very long time.

Always fast, Never experienced having to wait in a line, and all the staff I’ve ever met have been courteous. Granted, I usually go at off peak hours and am dropping off packages with prepaid shipping labels but still, this place is great!

had to drop off a package to be sent out to ca. i had no problems parking (which was shocking since this is philly and a saturday afternoon), was greeted by a friendly associate and didnt have to wait. i was in and out in less than 5 minutes. easy schpeezy!

By far the worst customer service I have ever received. TERRIBLE customer service. I just moved in to a new apartment and I have given them instructions countless times about how to get into my building to drop off packages but obviously they haven’t listened. It is the most irritating thing to have to call them and deal with their incompetence as I explain AGAIN how to drop of a package.

Omg, I was soooooooo annoyed in here today. Like seriously, I really have to pray for patience because I was tested today. Their stupid finger printing machine was
sooooooooooooooooooooooooooooooooooooooooooooooooo­oooooooooooooooooooooooooooooooooooooooooooooooooo­oooooooooooooooooooooooooooooooooooo
SLOW and took FOREVER starting, loading, configuring, WHATEVER the crap had to do, it took FOREVER! So this is not to rate the customer service but the service rendered and product used is of POOR quality. Please update your network, ASAP!

I’ve used this UPS store a few times. They are always nice and helpful. I never have to wait long, if at all. The prices to ship can be a bit steep. I had to overnight something to New Mexico the other day and it cost me over $ 80. Nuts. If I was not backed into a corner with no choice, I would not have tolerated this price. But I had no choice. Really, none.

I needed to get something notarized. I got it notarized. This is a no-​frills place. Not sure I would frequent it, but they helped me get the job done. Loading zone parking out front so that you dont have to look for a parking spot. I was in and out in 5 minutes. Just call ahead to be sure of the notary hours.

They are HORRIBLE! Everyone there is clueless and they’re EXTREMELY rude. Go FedEx!

Horrible, horrible experience. Brought something in to ship here and was quoted $ 75 Ground from PA to CA. I looked at the guy like he had 10 heads. I repeated, «Are you sure that’s the quote for Ground?» He assured me it was (as he muttered insults about his fellow employee who was late/didn’t show up for work). I left, absolutely stunned at the price. The next weekend I took the item to another UPS store to see what the price was. $ 20. The guy at the Spruce Street store was a moron. Never will I return, even though I had a coupon!

Their web site says they notarize.
They do not in fact notarize.
They told me to go to TD bank at 37^th and Walnut.
TD Bank notarizes for free.