Stevens Heating & Air Conditioning

During the heat wave June 20,21, our air conditioner failed. I called, recieved friendly service from the start. Prices were great. They sent a tech out the very next day, and Nery arrived on time with a smile. He went right to work, and trouble shooted our entire system. Omar, a senior tech, arrived and got the unit working and carefully explained the problem, and solutions. We are completely satisfied with the service, and it was affordable.

Yesterday evening I realized my heater wasn’t working properly, my boyfriend and I did all the troubleshooting we could and then I called Stevens. I left a msg and someone called me back within 20mins and told me they couldn’t send anyone out because the weather conditions were bad but to call in the morning. Called them as soon they opened and the woman I spoke with was very helpful, she told me she would call me as soon as a tech was sent out. She called me a couple hours later and said a tech would be on their way and 20 mins later the tech arrived. He got straight to the problem and was in and out within a half hour. He answered all my questions and was very pleasant. Their rates are great considering the line of work that it is and service is prompt. I’m happy to have called Stevens.

I’ve had better experiences is how I describe my experience with Stevens HVAC. First thing is they are priceir than other HVAC companies. I’m fine with this if the service is impeccable. It wasn’t. The customer service leaves much to be desired. I’m on a condo board charged with looking after 18 units in a timely matter. I had to drop Stevens due to lack of responses for basic things like getting put on a schedule. This is after I signed a contract for a statement of work for 2400 hundred dollars. This would have been my second year working with Stevens. Keep looking if you want a responsive company.