Starbucks

So the reason this gets one star is false advertisement. I noticed after I got my holiday drink, on the chalkboard, it clearly stated buy a holiday coffee or teavanna tea and get a $ 5 gift card. Additionally it had a picture of three holiday drinks. So I asked for my gift card. I was then told I had to buy a pound of either. I said that was not how it was advertised on the board. The cashier agreed and said he had in fact been handing them out but had gotten in trouble. He said his shifts after was on break. So I waited. In the meantime, he turned it over to another worker «who knows more about this». I explained to her and she looked at the erroneous board. She went in the back and got the manager, who was snippy and bitchy and said «you’d buy a pound of coffee to get a $ 5 gift card?» I said «no I’ve already bought a coffee» as indicated on the board. He then goes around to a stand where there are bags of coffee and says «see the sign says right here, buy a pound and get a gift card» i asked him how would i see that from where i was standing. All that was in my sight was the board in front of me. He just stared at me. I said that was false advertisement. He then quickly walked over and said «well!!!» and dramatically tore the board down and took it in the back.
Outrageous! And over a $ 5 gift card and Starbuck’s mistake! He should be ashamed!!!

worked here for 3 years and absolutely loved it. Miss u guys. The service here is great, don’t get me wrong during peak times it can get a tad bit hectic. But everyone is so engaging that time seems to fly by. Kathryn, Dave and Grant are awesome sauce as well as rob, Marcus, and Paul. And the lovely regulars Jeanne, Joey, Lamar, Angela, Kathy, Ms. Mary.

This is your standard Starbucks, on Germantown Ave across from the train station. Service when they’re busy can be a bit hectic, but other than that, the inside seemed to be clean, and kept up. I usually don’t go to chains, but this was the only spot open in walking distance when I was in the area, and NEEDED a cup of coffee.

Awesome I love it. I love the iced tea is sweet like the employees. I suggest that you go there instead of Cake.

I used to work here and have visited more than when I was an employee. The staff are always friendly. Kathy is the best!

This Starbucks is in a good location. The problem is the SLOW service! When you walk in, whether there is 1 person ahead of you in line or 10 people, you can expect it will be 15 – 20 minutes to grab a simple drink. I don’t know if it’s poor staffing or something else, but it’s insane. I used to go to this Starbucks every day before work, and each time I was late for work. I finally gave up. There always looks like there’s 3 – 4 people working in the morning but it’s still so slow, much slower than any other Starbucks. There seems to be a lack of concern for customer’s time – no urgency. The staff seems friendly enough to the locals that they know and like… and they ignore the others. The staff usually talks amongst themselves which is frustrating when you’re waiting for a drink and employees are babbling away together. It sends and unprofessional vibe.
Also, they only have one station for cream/​sugar and everything is usually empty and messy. And the setup is ridiculous – where people wait for their drinks is also where you try to fix up your drink. It’s a madhouse. They need to seriously redesign that aspect.
Bottom line: for overpriced coffee, try Chestnut Hill Coffeehouse a block further up Germantown. It’s quicker and the coffee is better.

Starbucks is always good. I love the oatmeal and passion tango ice tea. My boyfriend had a coffee frap he liked very much! The only reason I’m giving 3 stars to this Starbucks is because I looked all over for a recycling bin to recycle my cups etc and it was no where to be found. There was a whole story on the wall about how Starbucks is trying to be green etc. but there was no recycling bin?! They definitely need a recycling bin and a compost bin! Then they will get five stars!

I like. that they have added some things to their menu .The slow roasted ham and Swiss has. become my new favorite. Catherine the manager is so sweet and always on top of things. I usually get the same thing but from time to time i switch it up and recently tried the BlackBerry Mojito iced tea, boy was it refreshing. I’d also like to give special nod to Avery he’s always so friendly and goes out of his way to be helpful. Great job dude :-)

does not compare to small, family owned coffee shops

I love starbucks ice coffee but this place is SO PACKED and SO SLOW and so tiny. And parking is hard outside. I just avoid this place. There are so many wonderful starbucks nearby and this place is super annoying and I have been here many many times before realizing that it’s the same every single time!

What is special about this Starbuck’s is that the service is amazing (yay Paul!) and the atmosphere outside on a nice day is very neighborly with folks talking to eachother and the dogs are all out. The drinks and food are standard. Just wanted to say it’s a nice place but check out Chestnut Hill Coffee if quality coffee and espresso is what you are seeking.

I’m not exactly sure what to say about Starbucks that has not been said or thought by their average customer. I don’t drink coffee, nor do I make a habit of going to cafés, particularly chains. I was randomly given a gift card by my boss, as she had forgotten about it and wanted to get rid of it, so my partner and I went earlier during a walk. I got a bottle of water, and he got a cold tea — nothing exciting or worth commenting on. The staff was very kind though, so that’s something. They also had a ton of chairs and places to plug in laptops (you know, because we go out now but still avoid face-​to-​face communication). I was not too impressed with the layout. The only coffee shop I ever loved was a place called JJ’s, back in my hometown. The sitting area had a fire place, gigantic overstuffed leather couches, a few end-​table sized fountains, and lots of boardgames. They closed because their child was diagnosed with a terrible disease and, according to what I was told, passed away. This place has none of JJ’s spark, personality, or warmth, but I suppose one should not expect that from a chain.

As I’ve been forced to travel more, Starbucks has become my in-​city lay over after I check out of my hotel and before I head to the airport.
This place is great. It’s located in a (n) historic locale (on a cobblestone street (!!). I was all like is this Rosewood/​Ravenswood?) The seating is ample and the bathrooms are clean. Not as cool as the concept Starbucks in Amsterdam, but up there with some of the more cozy and quaint Starbucks I have visited.

My daily Starbucks. I’m here every morning getting my soy chai latte. The staff is great, they always make my drink to perfection. They all know my name and sometimes start making my drink when they see me walk through the door. This is my «Cheers!I

Nice staff. However, the bathrooms are always horrifically dirty and/​or closed. The store could really use an update on their furniture. It’s pretty worn.

Not only do the staff at this Starbucks take the time getting to know the regular customers, they treat every individual with a sincere kindness incomparable to any other coffee shop around.
With their competitor, Chestnut Hill Coffee Co, up the block, the staff manage to being that small town coffee shop feel into this Starbucks. I have not been in a nicer Starbucks than this nor do not know of any nicer one (besides that faraway land of Seattle). It is also equipped with a clover machine which brews special reserve coffees you may only find at 52 other Starbucks in the country.
Overall, this Starbucks creates a warm and relaxing environment and is good for waiting around for a bus, gathering with friends, studying for finals, and just reading a book with a cup of coffee. For a Starbucks, it’s a 5-​star experience.

It’s that place to go where every staff member knows your drink! It’s a cool comfortable place to just chill, relax or get some studying in. Great staff that puts you first!!!

Nicest Starbucks I’ve been to… and probably the only one I’ve seen a black guy working at. If I actually drank coffee regularly, I’d probably be here every Monday-​Thursday I had class.

Love this Starbucks for the following reasons:
(don’t worry Chestnut Hill Coffee Co– I still love you too).
1. Super Cozy
2. Usually enough seating (but seriously girl on the laptop– it’s time you hit the road and give me that awesome chair).
3. Clover Machine (for any of you coffee snobs– you must try this. You will have another fabulous reason to be a coffee snob)
4. Always a dog chillin’ outside with the peeps
5. Friendly service
6. Have always had what I wanted (ie what is on their menu– reference my center city Starbuck’s review…)
7. Parking out back/​on street
8. Great places to walk with your Starbuck’s cup up & down Germantown
9. Cool artwork is pretty much always on display
Thing to Work on…
10. Fireplace– duh! :)

Yes, this Starbucks is really busy and parking can be annoying in Chestnut Hill but I love this place. Why, you ask do I love this location of a corporate coffee chain? The Clover Machine! For 50 cents more you can get your drink made on the most amazing coffee invention ever. It’s this neat little machine that is like a reverse french press. The drinks are made one by one and the beans ground right before they make it. You also can pick your roast when you go with the Clover. I love it because it’s personalized, the staff is really friendly, and Clover makes coffee how it should taste — lovingly handmade. Besides, it’s also really fun to watch the little cake of espresso rise from the machine.
All hail Chestnut Hill Starbucks for having a machine for true coffee nerds!