Sephora

I went in to the rittenhouse location expecting to walk out without the correct shade of foundation because the artists are always busy. Thankfully I met Stephanie and she helped me match my foundation correctly and get the dewy glow I wanted but have never found in a foundation. She helped me so much by putting two different foundations (NARS and Laura Mercier) on my face so I could see which achieved the look I wanted better. I decided on the Laura Mercier in the end. Stephanie was so nice and patient with me. Great customer service!

Walked in to get my make-​up done for a wedding – Juan was great! Definitely took my comments to heart. I did wipe a bit of it off when I got home, since I am not used to wearing so much make-​up, but it looked great and perfect for not having an appointment!

I love Sephora. I’ve been reading some of the reviews and whereas many are complaining about bad customer service, I thoroughly appreciate being able to try different things without a sales rep all over me all the time. I always get asked once or twice if I need help per visit, which I find totally okay. I do my homework on YouTube beforehand (thanks Tati, NikkiTutorials and Jeffrey Star), because I agree, the knowledgeabilty of the staff is not so impressive. There is this one guy at the perfume section, he has so much knowledge, I trust him 100%. Amazing, I will post his name another time. But he is a great perfume connoisseur.

Usually decent place to shop but the employee was so rude today for no reason. Totally unacceptable considering how much I spend there.

For the most part the employees are polite and generally helpful. Two stars because I asked an employee about a specific label on package and she responded by just repeating what was on the label and then walking away… It was rude.

Lovely location, very clean and easily laid out. I like that this store is not too big. I’ve walked into some Sephora’s where I’m instantly overwhelmed and lost but this place is the perfect size. The staff is always friendly, never pushy like some. Maybe I go at the perfect times but I never find that it’s too overcrowded. Nice selection too!

We met on Chestnut Street about 4.5 years ago — And I can honestly say our relationship has easily outlived my other relationships with jobs… and men. However, I wish I can say I’ve stayed faithful.
There are certain things only MAC could give me… And sometimes Ulta if I got carried away with impatience (although that was only for one night!) But you, my darling, have remained. You might’ve changed your staff a bit, and moved products around. But I still love you no matter what you look like.
It’s what’s on the inside that counts. And you, literally, have it all.
I know we didn’t always agree on things. Sometimes, you entertain other girls right in front of me. And other times, you ask for too much; things I just can’t give you because, you know… they’re expensive. And even though Rite Aid might’ve come to separate us; you still treated me like a VIB.
In all my wanderings, you stayed right there… On that street of chestnuts and, dearest Sephora, thank you for quarterbacking the milkshake that brings the boys to the yard.
Smooches.

Make up was fine, but DAMN these girls could not be less enthused about helping me! The first girl was straight up rude from the first second I walked to her. She talked to me like I was the biggest pain in her a** just for asking about the make up they had. It took everything in me not to just call her a c**t and walk out. Luckily she passed me off to a second woman soon after. This one was marginally less of a b*tch but still didn’t seem super thrilled about helping me. God, it really was like I was just the reason for all this girl’s irritation with life. Like, what did I do to you? Really. I don’t understand why people are so rude just because, what? You have a kinda crappy job? Man, everyone has a crap job at some point in their lives, get over yourself. At least you have a job. Jesus.

This store has a lot of selection but most of the staff that works here look like they just got out of jail. The chicks just look hard. I understand not everyone is an 8, 9, or 10 but when you are selling makeup. you might want to shoot for the stars. The last time I was in, I wanted to try on 5 different lipsticks (my Pinterest game is strong) and they were out of every single one. Moral of the story. shop online first and go to the store as a last resort.

I went in for a VIB rouge makeover with Ryan and it was absolutely amazing. He is so talented and personable and gave me tons of realistic tips that I have actually been able to implement. I was getting my makeup done before my baby shower and was so happy with how it looked and I got a ton of complements :) Thank you so much Ryan!

Had a very pleasant experience here recently.
I decided to up my game from drugstore brand foundation, so to Sephora I went! This was my first time at this Sephora. At other locations, I’d always had SUCH a hard time finding someone to help me pick out colors. However, I was greeted almost immediately upon entering and was shown my best match! I was helped by two different associates (Caitlin and Chloe) and they were both really friendly and took their time helping me find the best products for my complexion.
Overall, great service.

I really love that I can sample makeup and other cosmeticsc here, especially for products for which it’s important to test the color before buying (like foundation, blush, etc). They have an excellent free rewards program and even better online-​only deals (always some coupons for free deluxe samples w/​some min purchase like $ 25). There’s also great descriptions on display of some of the products, and a lot of employees around to help out.

I won’t comment on prices since you know what you’re getting into when you come here– you’re willing to pay a little more for better quality makeup even if you feel guilty for spending $ 30 on a single tube of mascara. They carry some brands Ulta doesn’t carry, like Nars, and they have a really large perfume section (which will instantly give you a headache the second you walk in the door).
This review is really for my experience with the staff the few times I’ve come here. I’d give it a 2 for this but the selection and layout is just too good. Really, I’d prefer Ulta cause they’re a whole lot nicer and a little less hectic over there (plus they carry regular people stuff, like Maybelline or Bedhead), but I had a gift card so I came here Saturday cause I wanted to jump on this contouring bandwagon.
I ventured over to the first shelf I saw which contained Kat Von D’s contouring kit that I saw online. It got good reviews, so I went to grab it but it wasn’t there. Clearly I looked like I needed help and one of the male associates was watching me slack-​jawed instead of asking if I needed assistance, so I asked him if they have any left and he says, «Uhhh yeah we’re sold out of those and let me tell you, you don’t need all those colors. Unless you’re like a makeup artist or a professional, you only need exactly 2 colors, okay? Let me show you what you need.» It was helpful, but disguised as total condescension. Like, I get it, my brows aren’t on fleek and I clearly did a rush job on my own makeup– in fact, his looked better than mine. So be it. And besides, wouldn’t you wanna up-​sell me on the more expensive kit?
He grabbed a Stila 2-​color contouring kit and an eyeliner and applied both on me (I guess my existing eyeliner wasn’t up to par). Since I’m lazy, I just was like «okay, I’ll get the Stila contouring kit then,» even though he didn’t show me how to apply it at all so much as he just slapped it on and was like «there, that’s contouring.» Luckily, it came with a pamphlet that shows you how to do it and YouTube is readily accessible, so I guess I’ll be figuring this one out on my own.
The eyeliner was really great, I’ll give him that, but I don’t see any difference between that and my $ 10 Revlon Colorstay felt tip liner– do yourself a favor and save a little money that way.

i’m not a huge makeup person but i still appreciate sephora. i used to frequent it when i was younger but i’ve noticed that the older i get, the less time i want to spend on makeup. that being said, i will occasionally make a trip here for their nail polishes, anastasia stuff, benefit stuff, and sometimes tools like eyelash curlers and brushes (i’m still upset they stopped carrying the shu uemura curlers).
service has always been great and being a vib member has its perks.

To be honest, I don’t «get» the whole Sephora thing. Shopping at a department store makeup counter can be awkward with the salesperson staring at you, but if you go to Sephora when it’s not busy it’s just as bad (or worse) with employees asking if you «need help» every 15 seconds. It can be as bad as Lush (which I wouldn’t go into if you paid me for this reason). Honestly not sure if they think I’m a shoplifter or somehow think harassing customers while they’re trying to shop increases sales. I’ll stick with Macy’s when I’m in center city.

I kind of hate that this is the only Sephora in Center City. I would travel further away for the same store just to get some better service. I can count on more than one hand the number of times that I’ve walked into this store and the staff has been cold and rude. It’s hard to find someone to help you get product samples or talk you through finding what you’re looking for. I know a lot of people come in and out of that store and don’t need your help or sometimes you may just be in a bad mood but don’t you put that ju ju on me. I have had sales personnel glare at me when I walk in just before closing on my way home and it certainly does not make me want to come back. Also, if it’s raining I would wait for another day to shop here. They have massive leaks in the building and have to put out baskets to catch the water. Makes for a pretty gross shopping experience. Otherwise, it’s your run of the mill Sephora stocked with the products that you would expect. Honestly, some times I order online or wait until I have multiple items to buy to avoid going into this particular store.

WOW! I can’t say better things about ALL the employees here. I went next door to Blo-​Out bar and had the worst experience! But Sephora redeemed them. They went above and beyond. I hated my fishtail braid I got done next door and mentioned it so they offered to fix it for me. And they did a way better job than the hairdresser at Blo-​Out bar! Mind you this is a beauty bar NOT a hair salon lol.
The girl that approached me helped me pick out the perfect lashes. Super friendly, then found me a seat with Alise who did my lashes perfectly. She even offered to do my wing liner and lower liner which I accepted. I got complements on my eyes all night. I can’t wait to go back and get my eyes done again by Alise and thank them again for all their help!

This location is always busy. Tons of selection. Great make up artist that are willing to help with questions and product info.
Bad part is its so hard to find parking just to shop here. Meter or parking lot.

I love this store. I’ve found all of the associates helpful and friendly — especially the dude who usually hangs out in the fragrance section. happily, most products are always in stock, and in my few years of coming to this store, I’ve only had one visit where a product listed as «in stock» on their website wasn’t available.
Only persistent downside: this place is hella expensive.

Sephora seriously has the best customer service ever! I’ve spent hours on hours and dollas on dollas here.
1. You can sample basically anything here and they’re incredibly nice about it and give you solid recommendations. They don’t work on commission, so I always appreciate when they don’t just rave about everything and tell you the truth. They also don’t judge when you tell them your price range and will work within that to give recommendations/​give samples.
2. You can return anything, even used. I’ve tried products a few times and realized it just wasn’t worth it, and it’s totally fine. GREAT story: I bought a brush set here months ago and during a recent vacation, of the brushes somehow broke. Went in asking if they were able to replace it by any chance, and they replaced the whole darn set for me! I got 10 spanking new brushes. Thanks Sephora, you da real MVP.
3. All the artists are incredibly nice.
4. Sign up for your rewards so you can get an amazing birthday gift.
5. Spend $ 50, get your makeup done. Totally reasonable at Sephora. I know Macys and stuff does this but like at Chanel, you get one lipstick for $ 50. Here you can splurge and get surprisingly a lot for $ 50. Always check out their sale section.
6. Sephora brand lipstains, liquid eyeliner, and pressed powder work supperrr well even compared to higher end products I’ve tried.