Ruby Tuesday

Should have listened to the bad reviews, but thought to give it a try since we was at the mall, food was horrible tasted like microwavable. Never again

I came here a few years ago and did not enjoy it. I was in the mall today and saw the salad bar and decided to try the restaurant again. The service was good, but there was only 3 other tables of people while I was here. The food is mediocre, nothing special at all. Overall nothing was horrible but I don’t think I will be dining here again.

I defintely see why the low rating for people, mostly because it is almost depressing as soon as you walk in here. I wish they would have someone liven the place up! Put some good music on, tear off all the dark drapes and wall paper, just put some love into it! To add salt to the wound, the place is usually pretty empty and you just feel like you’re about to get the worst service and meal you have ever had. Thankfully I am easily swayed by a coupon and decided to give them a chance.
We went in and had EXCELLENT service from our waitress. She gave great food suggestions and even a pointer to join their customer club (which gave me a free burger meal on my birthday! Thanks!). I had a great bacon burger and on my second visit an even better chicken parmesan sandwich.
I would definitely return, the prices to me seem very similar to other chains like houlihans and outback. I personally don’t know if I would order ribs or a real meal here, I would stick to the burgers. Overall, decent meal and woud return, especially since it’s conviently located in the mall.

Arrived Friday a half hour after it opened. My sister and I were seated quickly in a booth that was too tiny. I had trouble getting my foot passed the table’s stand. The booth was also pressed up against her stomach.
We looked through the menu and the waitress showed up. She seemed so thrilled…
The host at the door kept making things awkward because he would walk passed the table constantly and stare (but not say a thing.)
My sister and I ordered the shrimp fondue as an appetizer. She had the parmesan shrimp pasta and I had the pulled pork sandwich.
The shrimp fondue was devine… but that was about it. My pulled pork sandwich was more pickles than meat and I was really disappointed because I love pulled pork.
We asked for to go boxes. The waitress gave us two Styrofoam containers and then we had to ask for a plastic container for the fondue. My sister put her pasta in one Styrofoam container (there was liquid in the l,) and of course while we were shopping, it leaked out.

It was late one Saturday evening after I’m sure a very long and busy day of customers (approximately 9pm in the evening). we were seated after the table was cleaned. the staff was very nice, friendly and accommodating. the food came out hot, delicious and nicely prepared. however this restaurant was filthy! so filthy we had to move our seat because the glass, window and window sills were dusty and riddled with finger prints and stains. the overall restaurant felt moist and grimy. the manager apologized and tried to make our experience better but after the pricey bill we just left feeling dissatisfied. this restaurant could use a makeover and a good cleaning with a mop and bucket with tons of bleach!

The burgers were good, fries were ok, and salad bar was nice. The strength of this rating comes from the friendly and attentive service of Lamont C, and the Manager/​Host (?) Rico. The pretzel burgers taste good, and, with my coupon, were a good value, but the service is what made the meal.

I went to the Franklin Mills Mall location, last night with my wife, after doing some shopping. We arrived at 8 o’clock after the dinner rush, and the place was virtually empty. The hostess seated us right away, and said our waitress would be right there. Then we waited, and waited. The waitresses were all by the bar talking and laughing. Finally when I thought a waitress was approaching our table, she went to the hostess, and started a whole new round of conversation. There were roughly 20 customers, if that, at the time, so none of the staff was overworked. After waiting more than 25 mins (yes I timed it), for someone to ask if we even wanted a drink, we picked up our menus, and handed them back to the somewhat stunned hostess. I told her we could get better service anywhere else. Unfortunately, one star is the lowest I can go for the service.

I use to enjoy coming hear to eat. But went hear for Dinner recently. And first thing I could only think of, is why is this place so empty.
I got seated at a booth, and open up the menu, and my mouth almost dropped, after I seen how high there prices have went up. Yes i understand food is on the rise. But I’ve never seen prices go up this high no where. This is something I never seen coming especially hear.