Roberts & de Marsche

I saw Dr. Roberts based on Angie’s list for a consultation on adult braces (not a candidate for Invisalign). While the staff was very kind and informative, it sounded like the technicians do the work during the appointments and the braces are adjusted with them, rather than the physician on site. I also didn’t feel that the recommendation made for me personally was the best fit for treatment after seeking multiple opinions. I had braces as a child and they were done incorrectly, so for me, this wasn’t the right fit. As a note, there is no adult waiting area for appointments.
Thanks for the response! Not confused at all, I visited the Center City location in August 2014 for my consultation and have since received treatment elsewhere. I stand by my opinions.

My daughter is a university of Pennsylvania student who needed braces. D r Roberts is a down to earth doctor that helped her make appointments around her college schedule. Her smile looks great and she was able to do the clear braces (invisalign) so she could actually take her braces off for graduation and other social functions. Dr. Roberts is very professional and understanding and this office was a great fit for our daughter while in college.

No one wants to get complicated orthodontic procedures, but if you need to this practice is wonderful. We’ve only ever seen Dr. Roberts, and he’s great. He explains what is needed and gives frequent updates on procedures. When brackets come free they always manage to get us in and see us quickly.
After a consultation you will be given a price and a monthly payment plan.
The staff is wonderful — very helpful and friendly. The waiting room is clean and spacious, with Disney/​Pixar movies running and even a few free arcade games in a little separate room.
The location is central Center City, convenient to many bus routes and close to many stores and restaurants, including the Apple store around the corner.
Our only complaint is that sometimes when it’s busy there can be an overlong wait in the chair, but his happens only about 15% of the time.

Dr. Roberts did my braces 7 years ago (as an adult). I had severe crowding issues. He got my teeth straight in less than 10 months! My smile is still beautiful seven years later. Worth every penny I paid! At 23, my smile was the most expensive thing I owned. Totally worth it though. I wish I still lived in Philly so that I could send my daughter when in a few years.

Doctor Roberts is the best. He and his staff are top notch professionals. I love my smile

I would like to give a special review for Dr. Roberts and his entire staff. Every time I come for an appointment, I am treated with dignity and respect. There is never a wait. There is always room for an emergency appointment. When you are in the care of Dr. Roberts he makes you feel just like you are family. I cannot thank Dr. Roberts enough for the miracle that he created with my mouth. No one would have ever believed it could have been done. Major construction was done and now I have a beautiful smile! All the other orthodontist prior to my initial consultation with Dr. Roberts, they wanted to break my jaws. I said oh no! But Dr. Roberts said that he could work his magic and now look at me. I have recommended friends/colleague’s to him. Whenever I hear people speaking about their nightmares with other orthodontist, I say you should go to Dr. Roberts. I am forever grateful to this man!

I am very happy with the results of Dr. Roberts’ work on my teeth and would definitely recommend him to my friends. I see him in the New Jersey office. My dentist recommended me to see Dr. Roberts. As I trust my dentist’s judgment I know that I will be in good hands. I’m still amazed at how quickly I saw the results after a few months of orthodontic work. Dr. Roberts is definitely an expert in his field. His gentle demeanour helps too.

Five out of Five every time for Dr. Roberts and staff. I had my reservations to get braces as an adult, but boy, it was worth it! All thanks to Dr. Roberts and his staff! From the very first consultation to the last visit when my braces were removed this office was friendly, professional and most importantly experienced! Dr. Roberts his technicians and office manager coordinated seamlessly with my dentist for information, provided flexible payment /​finance options and scheduled office visits around times that worked for me.
Keep in mind, my teeth were bad before braces! My before and after treatment pictures could land Dr. Roberts a cover story in all the major orthodontic journals. This office did a stellar job and I couldn’t be happier! Thanks!

My experience is only with Dr. Roberts and not Dr. DeMarsche, but i have to say i’m extremely pleased with my invisalign results. I visited a few orthodontists before i met with Dr. Roberts and in our first visit he took the time to evaluate my teeth, go over the invisalign options, treatment time and end results with me. He then developed an intense treatment plan to straighten both upper and lower teeth. it was a lengthy process but the visits were very short without any wait times and right to the point. Staff are very friendly and make sure you’re as comfortable as possible while you’re in the office. I highly recommend him for people that are considering invisalign.

I am quite surprised to see negative reviews of this practice. Dr. Roberts and his staff are excellent. I went to him after being completely dissatisfied with another orthodontist in the area. At the time of my consultation, I had other braces in place. They were very accommodating to this fact and tried not to remove too many of the brackets already in place to minimize the cost to me. I was in residency while going through this process and the practice was nothing short of amazing in accommodating my ridiculous schedule. My teeth came out beautifully, my braces were off in time for my wedding and my photos came out great. Dr. Roberts also referred me to other great dentist when appropriate. He is hilarious and great to have as a dentist. As a physician, I know what it means to have a busy practice and also be pretty much on time for patients. I would and have certainly recommended him to friends.
Excellent service.

I’m so surprised to see any negative reviews of Dr. Roberts. Over the course of my treatment, Dr. Roberts made sure my teeth were perfect. It’s clear he has a ton of experience with Invisalign as well as traditional braces. This is the most important quality of an orthodontist– experience. Dr. Roberts is a pro. His assistants leave something to be desired, but Dr. Roberts himself performed the majority of my work.

I had braces done here a couple years back and they were always accommodating to my schedule as well as they could and the staff was all very nice. Everything went smoothly with my braces, the only issue I had was with the permanent retainer. The first 6 months the edges of the permanent retainer became loose from the tooth and I would have pieces of metal sticking out scratching my lip. Whenever this happened the office was typically able to fit my in to their schedule within 48hrs. After multiple attempts to cement it back on they finally decided to cut off the edges so the retainer is only attached to 4 teeth. Overall a good experience with this office, I would recommend them to others.

Was referred here to have a retainer removed. After having it looked at I was told I’d have to make an appointment to have it removed?! I said something about the appointment I had being for that reason & reluctantly my retainer was removed. Dr. Roberts did not even introduce himself knowing I was new to the office. I had to ask the tech for his name. I needed a bottom retainer and instead of a bottom mold they took one of my upper. I asked before leaving so they apologized and took the proper mold. Came back for my removable retainer & the retainer does not seem to be a problem however the offices communication and bedside manners are absolutely awful.

My dentist referred me here to get my retainer reattached on one of my teeth. I was seen quickly enough, the desk staff were friendly and Dr Roberts himself was pleasant, confident and knowledgable. My major issue with this place was the actual work done on my retainer. Whoever was fixing it (a technician?) did not listen to Dr Roberts instructions, cut the roof of my mouth numerous times with the little filing tool, and got so flustered with her horrible job that she ran away to get the Dr. He was able to fix her mistake well enough, and was cordial, but overall I am extremely dissatisfied (and in a lot of pain) after this appt. My suggestion– find another office.

I agree with Amanda– I can’t believe the reviews here are anything less than stellar. To be fair, my experience is only with Dr. Roberts and not Dr. DeMarsche. I had years and years of orthodontia work– none of which was any effective. After literally a decade of frustration, I went to Dr. Roberts. In the first visit, he evaluated my teeth and developed an intense treatment plan that I am about halfway through now. When he explained the problems with my teeth, it made absolute sense why none of the previous work I had had been effective. In several months, my teeth already look a million times better than they did after years of work with other orthodontists. Dr. Roberts is also personable, friendly, and accommodating. I actually look forward to my appointments with him. I highly recommend him. My only suggestion would be to have later office hours– their last appointment is at 4:30 PM.

I am also surprised to see low reviews here, because my experiences with Dr. Roberts, the male orthodonist, have been a complete joy. I have found him to be straightforward, kind, and competent, with a good sense of humor to boot. He’s meticulous and careful in his work, and the results have been very good as a result. Moreover, the front office has been very nice in all of my dealings, especially Lisa, the coordinator. I strongly recommend this doctor to anyone, but in particular to adults looking for orthodontial work.

I’m surprised to see two sub-​par reviews here. Dr. Roberts did extensive orthodontic work for me while I was in college, and when all was said and done, my teeth were perfect. He put a permanent retainer on my top and lower front teeth, and they haven’t budged at all. I had a dentist appointment yesterday, in fact, and the doctor said, «I’d be willing to bet you’ll never lose a tooth in your life.»
Without Dr. Roberts expertise, I definitely wouldn’t be in the position I am today. Not to mention that he’s hilarious and the adjustment appointments were nothing short of enjoyable. I’ve recommended him to anyone and everyone I know who needed orthodontic work — I went from hating my teeth to them being my best asset!

Extremely nice however opinion differs with other doctors and this worries me a little about the results he could be producing on patients overall nice guy