Steven Solow, DMD

Don’t go there. Dentist insists on being paid before insurance processing, and tries to overcharge you. In my case he wanted about $ 150 upfront, final bill came a about $ 40. Which meant that I have to chase him for a refund of $ 110. And that after never missing or being late on a payment.
Most work is done not by the dentist, but by some other staff.
Receptionists — rude. They’ll threat you like an idiot, with a set of prepackaged lies.

I took my son there for his first dental appointment, and we will never return. It’s essentially a dental factory, with kids packed in and appointments taking 5 minutes. Parents cannot go with their kids (mine is 3!) for the exam, which is appalling and shady. The dentist took a 30-​second look at my kid’s teeth, did not discuss brushing with him or ask him a single question, barely acknowledged me and moved on. It was subpar care, unquestionably. Do yourself a favor and see a family dentist and avoid this office at all costs.

I feel like I have been duped by a crook. My 5 year old came in for his 6 month exam and ended up needing a crown. He billed my insurance over $ 800.00 for the procedure and I had to pay out of pocket $ 300 because he uses the resin filling and is not up front that insurance does not cover it. There is also a $ 40 behavior management fee that I have no idea what serivice involves. I am very disappointed I did not get a second opinion. m

I was satisfied our first couple visits but nothing compared to our last visit.
1. Pediatric dentists should have kid friendly staff, well the hygenist we had seemed to be so annoyed that my son kept gagging and he would not open his mouth all the way during his cleaning. Mind you he is only 6 the dentist is still a scary place.
2. Dr. Solow (old man) was also not kid friendly but the fact that he told me I could not schedule my son’s filling until the day before because people with keystone (the state insurance) tend to cancel all the time. What a degrading and condesending statement from a professional the dentist himself! I am a working single mom and take my son to his dentist appointments religiously.
Hence why I do not reccomend this place for anyone for that matter.

Not impressed with this office. There’s not much more to say other than always do your homework when looking for a new medical provider!

We were satisfied the first few times our son had appointments. Because of the large number of patients they push through, it did feel a bit impersonal but that was ok.
This morning we woke up bright and early on a Saturday to take both kids in for 8:30am exams. These appointments had been scheduled for months. Earlier in the week, I had received an automated text and email reminder. I also received an email stating that my son was due for a cleaning, and one more email congratulating some random sports team for their recent win. Clearly, they have my contact information.
So we arrived at 8:20 to ensure we could fill out our daughters new patient forms. We were they only people in the parking lot. Doors locked, lights off. Three more cars arrived within the next 15 minutes and we all sat and waited. I called the office number a few times and then called the emergency number and left a message. At 8:55, the woman in the car next to us let us know that she just talked to Solow sr. and he stated they decided to close the office that day. He claimed that they contacted people. Uh, no, they did not.
Let’s say it was an emergency. Fine, but one of the staff members who was already scheduled to work this morning couldn’t be there to greet patients and apologize or reschedule? Or, at a minimum, a notice on the locked door would have been helpful.
Nope, here it is 4 hours later and still no word or response to my email or phone message on the emergency line.
Fact is, like the other reviews state, there is an unjustified entitled poor professional attitude in this office.
Thankfully, we live in a great city with lots of other well educated dentists who likely have much better customer service. I suggest you keep looking, you can do better.

I was really happy with my experience at dr solow’s office for my daughters first dentist appointment. They were super friendly, the rooms and décor were fun and they were very experienced dealing less than well behaved kids. I was really impressed of the staff, office and location and would recommend it to anyone. They were so personable they even sent her a hand written note through snail mail.

I don’t know why Doc Solow has such bad reviews but I was a patient of his at 8 and left Philadelphia. I came back at 14 and was a patient again. I live overseas now and came home and he treated my daughter and son. He was Great. His staff is Great. I read the reviews while I was in the waiting room waiting for my son to have a cavity filled. The only thing that made me nervous while I was at his office was the Unilocal reviews.

My daughter was severely traumatized by her experience getting fillings from Dr. Solow at age two. He was arrogant, inconsiderate of her emotions, and overly rough with her during a follow-​up visit. He was also dismissive of concerns raised by my wife as a parent. We should have listened to our instincts and avoided him; we didn’t. Stay away. This man should not be a pediatric dentist.

Dr. Solow may be a brilliant dentist, but we never got a chance to find out. While examining our three year old daughter, he gave us a diagnosis that differed from two previous dentists’ opinions. (Explanation: we moved from New York last year, so we had a dentist examine her both in NY and when we arrived in PA. The referral to Dr. Solow came about due to several cavities that were found.) When my wife asked a question about Dr. Solow’s diagnosis, saying nothing more than, «Well, that’s different from what my previous dentist said, and I’m not sure I want to have that done to her,» he snapped at her and said he wouldn’t treat our daughter. My wife asked a follow up question, which he answered, but he had snapped off his examination gloves and clearly and finally refused to treat my daughter. My wife left the office, angrily.
Many times these are he said /​she said conversations. You’ll have to take our word — and look at the other review here — to know that this was just a shocking display of rudeness and a profound lack of professionalism. And it was all done in front of our daughter, who was visibly shaken when they returned from the office. She’s three years old!
These are challenging situations as a parent — you have some news about your child that differs from expectations, and getting some clarity is very important. To assume that even asking for clarity around the condition of your child is an affront to one’s profession, or some kind of threat to being able to offer care to the child, is just astounding.

I was a patient of Dr. Solow’s when he was in practice with another dentist and known as Drs. Solow and Blum. So when I had my child, I thought it best to take them where I went. Most hygenist staff very nice and personable, however, i wish I could say the same for Dr. Solow. Now, Dr. Solow is a good dentitst, however, not very personable, abrupt and sometimes rushed. At one time, my child didn’t brush the back teeth correctly and instead of encouraging health brushing as he should he did it in a scolding manner and in front of other people, then the hygenist came out and instead of speaking to me privately blurted out the results… of course, i had to put her in her place, however, I was professional at doing so.
Also, there is one lady, carman, at the desk who is loud, and sometimes doesn;t listen to what you are saying or asking. I had to tell her a few times that if I am at the desk in front of her, it is not for the whole office to hear about my business.
My last straw is when I needed a dental report for something and they gave me the run-​around and/​or refuse to send it. When I finally «called them on it» then they gave me a propoer one… after MONTHS of requesting. (a whole different story to that one.)
Needless to say, I decided to go to another dentist. Which my son loves, very caring, attentive and encouraging in the dental health department and he is located in Centre City. I will go to him for now, Dr. James Murphy… I will write a review of him later… please review.