Raymour and Flanigan Furniture

This is the WORST place to buy a brand name mattress. Why? Because you can find the same brands at all department stores and mattress chains without the hard sell tactics and without the $ 50 warrant and $ 59 mattress protector which they insist you buy or they won’t honor returns. You won’t encounter these high pressure tactics at Macy’s!

I just bought a sofa and decided I needed another section. Went in 2 days after delivery and was treated just as nice as the first time in the store. Also they were running a sale so to say the store was packed with eager customers was an understatement yet Don took the time to make our 2^nd purchase run smoothly. Want to thank Craig as well who helped us with Donald on both purchases. Thank you Raymore and Flanigan I will be a return customer.

Buying furniture at stores like this can be either an overwhelming experience with salespersons pressuring you or having the feeling that you’re bothering them with your decision-​making. I felt neither of these things when I came here.
Deena greeted me near the door. She introduced herself and asked what rooms I was looking to furnish. She directed me towards those areas of the store and encouraged me to let her know when I needed more help. So, I was able to take my time and try things out but was glad that she came over a couple of times to check on me. She answered my questions and gave her solicited opinion/​advice. She prepared brochures for me and gave them to me on the way out. She offered her business cards and encouraged me to contact her at any time. Now, of course she may «just want the sale» but she seemed genuine and I feel comfortable contacting her and going back to purchase.

The absolute worst service I’ve ever encountered.
I ordered a dining room table in May, which was supposed to be delivered by July. The initial delivery was about a week later than I was told (7 instead of 6) but wasn’t a big deal. Upon delivering, I was told that the delivery men had broken the glass top, and they would reorder the table with a rush delivery, which I was fine with.
Flash forward to August: I still hadn’t heard from them, so I checked in again the first week of August to see when to expect the rush delivery. apparently they must have forgotten it, and «ordered» it again as a rush deliver.
In September I started calling daily, and was always assured that they were about to place a rush order, but never got a call to confirm that they did. I was offered a measly $ 100 off the purchase with the promise that I would get it very soon. Last week I called again, and the rush order had still not been placed, so I canceled my complete order.
I now am still waiting to get my money back. I called the store again, and was told accounting had left early and I should expect a call back, but I’m not holding my breath.
All in all, shop anywhere else. I waited over four months for a table that ended up never coming, and was constantly lied to and ignored. The staff is incompetent, lazy and can’t be trusted to handle anything correctly.

After going to countless stores and resigning ourselves to either getting Ikea quality stuff, paying way too much, or having 8 or so weeks for furniture to arrive, we finally come across Raymour and Flanigan. They have a great selection of traditional furniture (you won’t see much post-​modern pieces or pieces with that weather, adventured look). We bought through them a sofa, accent chair, and dining set. The quality seems good, but we have only had them for a week now. The prices were fair thanks to a sale. Customer service, in particular Mae, was fantastic, patient, and very helpful. Best of all was the delivery service. They guarantee delivery to happen in three business days. The day before delivery they will call you and give you a three hour window. We got our pieces two days after purchase and were their first stop. The delivery guys were nice, efficient, and my furniture arrived in great shape. I’d recommend Raymour and Flanigan Furniture to anyone just moved into the city who need decent furniture delivered quickly.

Our customer service experience here was wonderful. They ordered us what we needed and it arrived in just a couple of days. The sales people were not pushy and definitely left us alone so we could browse for a while.

I came here three times before deciding to make a purchase. A lot of negative reviews had me on the fence and I also wanted to wait until the friends and family sale so that I could get 20% off. Each time my salesman Ron was pretty helpful and never tried to pressure me into buying anything. My furniture was delivered 2 days later. I was given a delivery window of 9 – 12, but they actually showed up at 9:30 which was awesome, because I didn’t have to take off from work. I can’t comment on the durability of the furniture (only been a couple of weeks), but I’m satisfied with the initial buying experience.

Raymour and shenanigans. We purchased a couch, chair, bedroom set and a dining set with the «warranty». Less than a year later we needed to have our couch fixed or replaced. After days of calling them I finally got someone who is going to come out and «repair» the couch even even after I explained it was a leather couch and the seats were attached to the frame. Someone came out with no tools In tote, took pictures and left. After weeks of leaving voicemails, I finally received a call back from the «customer service» saying we have been approved to receive a replacement couch. But, we only had two weeks to come in and find a replacement. 5 days into the two weeks, multiple messages perday and still no call back from anyone. This place does not even deserve one star how about negative.

The employees here are so lazy. I tried to get information about a few pieces of furniture when I went to this store and they take their sweet time with everything and walk so slow. They are in no rush at all to help you. Ridiculous. What a waste of my time.

Employee are very friendly and really helpful…

Raymour and Flanigan is a decent source of nice looking furniture for relatively cheap prices. The quality of the furniture is nothing to brag about and, with a few exceptions, neither is the service in this location.
My first purchase of a set of bedroom furniture and a sofa with custom upholstery was handled by Rob Ankara, one of the most helpful sales associates I have ever encountered. He knew the merchandise, worked with us on the prices and made the process easy.
While the purchase was easy, we ended up with delivery issues on this order. Part of the mattress purchase price included removal of our old mattress. The delivery crew was unable to get our boxspring down the stairs, and badly scuffed our walls with their failed attempts; our movers had gotten it up with no issues. My husband offered to saw it in half while they assembled the rest of the furniture, but they refused to take it, choosing instead to leave it wedged through our master bedroom closet blocking access to the bathroom. That cost them their tip. The couch delivery went more smoothly but, while the couch is nice-​looking and comfortable, I can tell from the way it is wearing that it will need replacing within ~5 years.
On a second shopping trip to buy chairs, end tables and a sideboard, we learned that Rob had been promoted to manager of another location. The brand new associate we were assigned seemed to have minimal knowledge of the stock. Fortunately we knew the pieces we wanted, and I was able to use my phone to show him pictures and retrieve the item numbers. We are still awaiting delivery of this order, so I will update if anything meaningfully sways my review up or down from its current 2-​star status.

Updating my original 4 star review down to 1 star. I have had my couches for over a year now, and HATE them. A few weeks after we got them, the both started to bow in the middle. We had to have someone come out and look at them, and he explained to us that it was going to happen with the design of these couches. Are you for real?! How can you sell junk like that? They replaced one couch, but the next one strated to bow too. The piping in all the pillows is now coming out, and we have sworn off R&F for good. I will never buy anything from here again.

I know many people have complaints about Raymour and Flannigan. I can see why there may be a few issues. We were misinformed right away about their credit offers. I would never purchase furniture on credit anyway and I also know better than to believe what the uninformed salesman told me. Either way, my wonderful experience is due to one of the store managers, Craig.
Craig completely listened to what we needed and what we were willing to spend. He never pressured us into a sale and didn’t make us feel like we were an inconvenience to them as many sales people do. The quality of what we received is superior to most others and the store went above and beyond to make sure we were clear on our delivery date and time. The delivery gentlemen were also incredibly professional. They were so polite, exactly on time for the early part of the quoted delivery time and I never felt uncomfortable around them.
I had a wonderful experience with Raymour and Flannigan and I would definitely return to do business with Craig again.

I’ve been in the process of buying a home for a while now, and have been more or less dreading furniture shopping. BUT Raymour and Flanigan made it remarkably easy! I walked in with measurements of a space, and told them exactly what I was looking for. They were so accommodating! I needed delivery at a certain time, and they were able to make it work for me. I really appreciated their help, their professionalism, and just how easy they made it all.
If I have to buy more furniture, I will definitely be keeping them in mind.

We got lucky when we walked into R&F, I think. Having just come off a totally off-​putting, slimey experience at Sleepy’s, we were greeted at the front of the store by Michelle, who was friendly from minute one. We told her we were looking for a mattress, something good, but inexpensive, and she was very receptive and took in what we had to say.
She didn’t try to brutally up-​sell us on anything and showed us exactly what we wanted, which was a reasonably priced, nice Sealy mattress set. Evidently she is a new salesperson there, but she knew her stuff. She showed us a few other things in passing, but wasn’t trying to sell us on anything else, even saying that she likes helping young couples, since she’s a mom and knows what it’s like. I hate being treated like a dollar sign with legs and I didn’t feel that way. She was personable and friendly, wasn’t pushy when we told her we weren’t buying today, and an absolute professional. We felt comfortable to the point where we actually wanted to give her a sale and we’ll be back.
R&F has a solid selection of stuff, in addition to their mattresses, and they aren’t trying to rope you in to some deal any way they can, which is nice. This was one of the best customer service experiences I’ve had in a store recently, so if you go there, ask for Michelle fo real.

The selection was ok. They’re a step up from Ikea and have real furniture made from solid wood. It’s mostly non-​descript traditional stuff that’s a bit too heavy and chunky for my taste. The showroom was clean and roomy.
The prices weren’t great for their blah furniture. I went during a sale which was deceptive because some items were «on sale» for $ 600 when their original price was $ 620 (the old price tag was behind the new price). I’ve seen their style of furniture at smaller mom and pop stores for less. They probably order from similar wholesale furniture distributors but have a higher mark-​up.
My sales person takes the place down 1 star for me. I know it’s kind of arbitrary which sales person you get, but she ruined my experience. Once she saw me, she tailed me like I was a criminal. Her desperation to make a sale was really off-​putting. She quoted me a price and when I came back to purchase the next day, she added the condiiton of opening a charge account to get the price and was really vague when confusing in her explanation. I honestly hadn’t wanted to deal with her again, but was trying to be nice by giving her the sale. But then to have her jerk me around was too much. Her manager «let» her honor her quoted price without my opening an account.
I picked up my stuff the next day with no hassle and no problems and it seems like it’s ok quality, but nothing to write home about. I got my furniture, but I won’t be returning.