PNC Bank

I’m not sure if they’re under new management or something, but I disagree with the previous comments. This isn’t my typical PNC branch, but I was in the area and came here instead of the Passyunk branch. All of the employees that I interacted with, about 4, were so kind and welcoming. The man that mainly helped me, Ardit, was very knowledgeable and helped me save money that I didn’t know I could save. Have been a PNC customer since I’ve had a bank account and they’re still my favorite, most trusted bank.

I agree with the first review of this bank. In fact, today, I was so outraged by the poor customer service that I decided to write this review so others can heed my warning — and go elsewhere. My family and I will switch banks as a result of our experiences in this branch. The location is not convenient — although it purports to serve Northern Liberties and Fishtown — it isn’t exactly close to either neighborhood, and the area surrounding it doesn’t appear safe. Besides these issues, you can certainly expect the poorest customer service in this branch. They are also severely short-​staffed. Specifically, on several occasions, my husband has gone this bank only to return home because the bank was not open due to being short-​staffed (no, I’m not kidding!). Other times, the line is ridiculously long and there aren’t enough representatives or tellers to assist customers. Today, I went into the bank as I needed to make a transaction with a bank officer, but there was only ONE representative in the branch — and I was informed the representative was busy with another customer that was opening accounts. I was told the wait would be quite long, and there were no guarantees as to when she would be able to assist me. I have NEVER EVER been to such an unpleasing, run down and rinky dinky branch. Had to drive all the way to 20^th and Hamilton to get the transaction done.

It seems that PNC Bank’s corporate culture is one that promotes extremely poor customer service. I’ve been working on an issue (still unresolved) that is of no fault of my own for almost two months. I have communicated with countless people from the branch, customer service, escalations. Facebook, and the executive cust. service reps and the one thing that they have in common is that they fail to return calls despite saying that they will. Even the Regional Manager of the branch had her assistant call to tell me that she would call me after hours and never did. It seems that if they don’t the answer to something, they just don’t call you back. That is so unacceptable! They seem to have a very decentralized operation and no one knows who to call for answers. Simply unbelievable and so incredibly unprofessional. I guess that’s why they have to offer products at lower prices than their competitors.