Madewell

I do love this store not for the cute clothes they have, but also how clean it is inside. You are greeted by the security personnel at first, then you are greeted and asked for help by the kind associates. I know my way around here– sales!!! I love it when they have an additional percentage off on top of the sale. Just so you know, they’re on the pricey side! Also, I found out two other ways how to get some $$$ off the total bill:
1. Present a student ID if you have one;
2. If you have an old pair of jeans laying around your place, bring them here to get $ 20 off a new pair jeans.
Overall, I am very please with the service at this store.

a rainy afternoon, after a thesis interview, i was passing by the store. my favorite cardigan and sweatshirt from madewell are now faint memories. thanks to my adorable but naughty pup. my first time in this location, i found it was clean and fairly roomy. i perused to see what they had and ended up getting one replacement. the girl working the fitting room and the cashwrap were both very friendly and sweet. i will definitely go back to this store!
ps if you’re a student, you get a discount so show them your school id

Friendly employees, nice layout, and good selection of Madewell clothing and products. They aren’t pushy like I’ve encountered at the Madewell in my hometown (where they were on some sort of weird commission thing). There’s always a sizable sale section which often has an additional 30% off going on, and I love stacking my student ID discount with that.

This store is great. The clothes are beautiful and unique, the store space itself is lovely, and their gold jewelry selection is really great value for what you pay.
Additionally, the staff went above and beyond when I brought in a return (the dress had lost a tassel) — they made my day by finding the dress in a local store, shipping it to me the next day AND giving me the sale price!
Overall — a great store to stop by if you’re in the Rittenhouse shopping district.

I have not been to this location as I reside in the DC Metro area but I was calling different Madewell’s to find a certain hat as it was no longer available online (one of those times where I waited too long and regretted not purchasing sooner as soon as it was no longer an option to purchase online). I was finally able to locate the exact product at this Madewell location and they were great to locate the product and ship it out to me asap. I made the call on Thursday and received the hat by Monday afternoon. I forgot the employee who helped me but wanted to give her and this store a huge thank you for being so helpful and quick!

So glad to have a second location of Madewell in the Philadelphia region so I don’t have to trek to KoP! This particular store is pretty great too. I haven’t been in that many times because I have limited self control once I walk in, but when I do… fortunately or unfortunately I usually find something to bust out the Visa card for. The clothes are good quality, always comfortable and my most loved dresses, jeans and sweaters are from here.
I had worked at a location of Madewell previously so I am aware of how the sales typically work and the promotions they run, the problem is sometimes they are so good items sell out quickly in smaller sizes. I have not had this problem at this store and almost always will find my size in most items on sale or full price. Customer service at this store is on point too, everyone is helpful and friendly without being overbearing.
My only beef is the dressing room curtains never want to stay closed, making me less inclined to try stuff on here.

Yesterday I popped in to try on some jeans since I’d heard about Madewell’s denim exchange program. It’s a promotion going on through the end of the year where you can bring in any pair of old jeans to donate (jeans are used for housing insulation for those in need) and receive $ 20 off a new pair from Madewell. Their jeans are pretty pricey so I was all about this deal, especially after hearing rave reviews about Madewell’s denim.
I gathered tons of clothes to try on and was helped by Sophia, who pulled other items that were similar to things I was already trying on, which I loved. She also gave honest feedback — I wasn’t pressured into anything I knew was not right. I ended up with just one pair of jeans and one sale tee, but I loved both pieces. And I cleaned out five pairs of old jeans from my closet in the process, so there’s that. Love this store!

My favorite Madewell location of all time! Wish I lived in Philly!
The sales associates were all so helpful, found me extra sizes while I was in the fitting room and brought me extra pieces I might enjoy. I took forever to select what exactly I wanted and they were always there helping me along the way.
Ended up spending a bit too much money, went in for one button down and left with around 10 pieces.
Totally worth it

UPDATE as of 12/​02/​2013:
Returned. Didn’t think it was worth it to keep.
——
If I could, I would buy some clothes from Madewell. But then again, you can find similar styles as well as quality for cheap elsewhere.
I only came here to look at the bag selections. There’s currently a 25% off select bags sale, which is cool… but, of course, the bags are expensive. After inspecting over five of the same bags, I settled on one of «The Kensington Satchel» in «English Saddle» with 25% off (read: I love camel/​cognac/​tan bags). I was, however, bummed that most of these bags had scuffs on the handles. I pointed those out to the sales associate that day, but she said it’s typical of leather bags.
When I got home, I inspected some more and noticed scuff marks and other miscellaneous scratches on the corners and outside of the bag — almost as if someone had already used the bag or it may be an older version of the bag that was on display. Stopped by Madewell in KOP Mall and the same bags had a few to no scuffs, although the pebbled leather was a bit rough and wasn’t as soft as the one I picked out.
Went back to this store and showed more sales associates the scuffed corners, but they really couldn’t do anything. The only thing they could do was get another bag from the back, but they couldn’t discount the price. I mean, how can they sell bags that have scratches all over? As I compared the same bags some more, the sales associates were speechless and I’m pretty sure they thought I was absolutely crazy. In the end, I kept the bag.
On another note, I didn’t notice the college discount until my boyfriend brought it to my attention. Went back again with my student ID today and got 15% off, so I suppose I’m sort of okay with the final price. I just hope the bag doesn’t go on some super sale on Black Friday or in the coming weeks because I will not be happy, lol.
If you really like Madewell bags, definitely check them before you pay. Most of the leather bags will easily scratch though, so unless you’re okay with that or it’s heavily discounted, don’t buy the bags. As for clothes and other accessories, wait for the sales, if you can, and don’t forget your college ID for 15% off your purchases!

My wife likes the clothing but terrible customer service. The staff seems very grouchy and not always willing to help. Could do a lot better.