Keystone Concierge

Amazing! Can I give 10 stars! That is all I can say about Lori and the crew at Keystone Concierge. Keystone has helped in the past when I needed a notary to come to my office. Then a few months back I needed a party assistant and Lori came to the rescue then by making sure that trash was taken out, guests had plenty to drink and eat and helping me with anything I asked. Today Lori and her crew SAVED me from my messy dirty house! Amazing job cleaning the house that is trashed by two busy parents who own their own business and a toddler who loves to throw food on the floor! The service is above and beyond what I had expected or asked for.

I called them looking for a notary who could transfer a car title on a Saturday/​Sunday. While I didn’t end up using their services (car sold on Monday), they were friendly, extremely responsive, and did a great job responding to my inquiry. In a documentation driven industry, it can be very difficult to find a place that is open outside normal operating hours. They showed great flexibility in working with my schedule, and I would consider them for future title work that I needed notarized.

I am a property owner of an apartment and was looking for ‘move-​in move-​out’ cleaning service. My previous tenant had move out and needed the place ready for the new folks. They agent I spoke to guided me through the specifics of what would be clean which included the following for a two bedroom, one bathroom, and one kitchen apartment:
Fridge inside and out, and top
Side of fridge had grease and needed to be removed (cleaner really work hard on this)
Top of stove clean of dust
Kitchen fan hood wiped down from dust
Kitchen cabinets wiped down inside/​out
Kitchen counter top wiped down (cleaner was really good and removed all spots)
Baseboard heaters wiped down
Bathtub clean
Medicine cabinet wiped down inside/​out
Bathroom sink cleaned
Bedroom closets wiped down
Light switches wiped down to remove hand prints
Interior side of windows and window sill wiped down
Ceiling fan blades wiped down
I made the appointment one week ahead of time. Although they did not have a time slot available, the agent called me back and said she would move her schedule to work me in. I was thankful for that. The company text a day before to confirm appointment. They quoted me roughly 3 – 4 hours of work at $ 75/​hour. Payment with receipt when work is complete in form of cash or check. They actually took 3 hours to do my place, for a total of $ 225, and I had the cleaners go back to wipe down some things until I was satisfied. So this earns them the 4 stars on Unilocal.They really did work their a** off and I was happy I hired them. I tipped the cleaners for excellent service.
As a property owner, I will call them back again.

I have a large old home in Roxborough. Cleanings are always thorough and surprisingly quick. The staff are very professional and clearly communicate arrival times and any traffic delays. I have a small child and they are great about working around us when we are playing. For reliability and price this is a great team!

I am an attorney with a small, local practice and I hired Lori to meet me at my client’s home to notarize documents that I had prepared for them. The client needed the documents done quickly because he had to close on a house and travel overseas to assist his ailing father. Lori was punctual and efficient, and I would definitely use her services again.

I did hear back about a week later from the owner, with a corrected invoice & an apology. I appreciate that, except lament that I had to write a review on Unilocal to get some attention. I have reconsidered but probably will not use them again in the future. I believe they need to bite the bullet and hire more people to take care of logistics/​scheduling.

I’ll start by saying that both times I had Keystone Concierge come out they did a great job cleaning. You’d think it would be that simple.
The first time 2 people came to clean my ~400 sq ft apartment. I know when they arrived and by chance they texted when they were wrapping up 1.5 hours later, yet somehow I was billed for 2.5 hours. 5 man hours to clean my place? I don’t think so. I pointed this out and it was a billing error. It was corrected. No big deal. I should add though that my friend had a similar «billing error».
The second time only one person comes to clean. He was 30 min late with no call or anything. This time I’m billed for 2.5 hours. Ok but at the same hourly rate as I had for 2 people. No consistency whatsoever and my cost nearly doubles with no warning.
To sum up:
–they can clean BUT
–they’re unprofessional
–they’ll charge you whatever they can get away with
–and their hourly rate is super expensive

K.C. has cleaned my apartment twice now, and I couldn’t be more pleased. The prices are very competitive, and the customer service has been wonderful. I was even able to text a last minute instruction on the day of my cleaning. I came home to a beautiful apartment, and a note explaining that they had snaked the drain in my bathtub simply because it needed to be done. I will absolutely use them again.

Needed a spring cleaning of my one-​bedroom apt. Read other reviews on Unilocal and booked a first time cleaning. Scheduler suggested 2.5 hours and I asked for an early weekend appointment. Loved the professionalism! They called to confirm a week before, and they called when they were 5 mins late about arrival update (parking — were here in 5 more mins). Friendly two person team walked through my apt, listened to my concerns, and went to work. No judgement of my stovetop /​pile of magazines /​under-​bed dust bunnies. Took care of it all. Finished early — and asked to me write a smaller (!) check so as not to charge me for the unused 30 mins. My kitchen has NEVER looked this good. Including getting stains out of counter-​tops that had been there for two YEARS. Will be using them for apt maintenance and organizing in the future. Highly recommend.

Don’t waste your time. My major frustration with this company is NO ONE EVER PICKS UP THE PHONE. Every single time I have called during their office hours I have to leave a message. Incredibly frustrating. The housekeepers were 15 minutes late today so I called to find out if they were coming at all. Surprise, I needed to leave a message. I got a call back 15 minutes later saying they were on their way. So if they were running late, why didn’t they call to let me know instead of waiting a half hour?
Seriously I’m over it. Moving on.

Lori and Adam did a fantastic job on short notice. They were very accommodating with our schedule and very thorough with cleaning our house! Friendly and trustworthy.

this owner personally contacted me and offered to rectify the situation. she also willingly offered me a refund.
she obviously cares about her business and wants the customers to be happy. maybe i’ll give them another try but i’ll probably request a different team of cleaners from the ones i had last time.

Their cleaning is ok, but I would not recommend this service if you have children. They were not accommodating to us. My infant takes several 30 minute naps a day, and they insisted that I had to schedule either when he wasn’t napping, or be charged extra for the time they had to wait for him to wake up. Other cleaning services would just work around him, and then do his area when he woke. They have a specific sequence of cleaning they feel they must follow. It was too inflexible for us. One good thing about this cleaner is that they do follow up and correct any problems you are unhappy with in the actual cleaning. For instance, the second time they came, they left a lot of the floors undone, coffee marks on the dressers, and didn’t empty trash cans in the kitchen and upstairs. When I complained, they did send someone back to redo it.
Thankfully, cleaners are not hard to come by and I was able to find a ton of recommendations for house cleaners who are accommodating to families with children by looking through local parent listserves.

Excellent business with reliable staff … ready and waiting to help. I hired Keystone to check on my house during a long vacation … totally satisfied with their services and I had a little peace of mind knowing that all was well at the house.
I highly recommend Keystone Concierge!!!

I can’t say enough wonderful things about Eva!
I was moving into a new place — and I needed it cleaned like WOAH. It was a bit of a disaster. She came in — she was RIGHT on time — kept me informed and confirmed the appointment with me before hand. She did a great job — they left not one speck of dust everywhere. AND she was friendly!
Additionally, the rates are remarkably reasonable. I seriously recommend them as housecleaners. I understand that they have a numbef of other services — from personal assistant type of tasks to arranging for painters. I would use them over and over again. In fact, I just might :)
Seriously — use them to clean your space. They are reasonable, friendly, helpful, and do a GREAT job.

Can’t say enough good things about Eva! She cleaned a house I had just bought, a «move in» cleaning, and was so polite and responsive to my emails and questions about what the service provides (never hired cleaners before!) She fit me in last minute, was on time and was so pleasant and fun to talk to that I really enjoyed having her there not to mention she did a very thorough job. Even looked out for things that I should know about since I was brand new to the house. I would use Keystone, especially Eva again!
Also — their rate is competitive with other cleaning services I called so all around Keystone is perfect :)

So, my friend was searching for a house cleaner. I remembered Lori on here and her great business Keystone!
Sara moved into this house and the place was just messy. The bathtub was grey and sad. We thought it just needed to be replaced. Well really all it needed was some good old fashioned elbow grease.
If you need your house cleaned Keystone is the way to go. They did a spectacular job. I wish Sara would have taken before and after pics!

Keystone concierge provides valuable and helpful services. They found me a great dog walker.
I recommend them (and the owner Lori) highly.

I would give Lori even more Unilocal stars if I could! Lori saved my mind and life when my husband and I moved from our house of 20 years. Little, old, arthritic me was on the freaking ropes and she saved the day! Her can do spirit does not quit. She jumped in and kept saying to me, «Next?! Next ! «(as in next job) as she blazed though jobs I had been dreading for weeks. It’s amazing to say something and it’s done!
Do yourself a favor and call her for just about any job imaginable.
Lori takes her service seriously and invests it with much pride and she’s fun too ! A treasure! Thanks Lori, you’re the best!

Lori’s natural communication and organization skills come in handy: she’s the owner of Keystone Concierge, a concierge service that does anything you might not have time for, like administrative tasks, receiving packages during the day, or even finding a gift for a special occasion.
She’s always willing to lend a hand, and knows the Philadelphia area well, having helped me find healthy places to eat. Need anything done? Check with Lori and her firm (see their web site too) to see what they can offer you.