Firestone Tire & Service Centers

Thanks for taking care of me when my rental car decided to have issues. You guys are great and truly helped me out! Continue to do great things. Check out there store, they are great people!

If you could possible read my message here, please Do Not go to this place. I got ripped off so badly with most extremely unnecessary sale that the mechanic suggested. I just need to fix my tire with a nail puncture on one tire, in which would cost for 30 bucks. But they called me later ask me do I want to have a premium service due to high milage, which rack up to 405.39 dollars. I told them just leave it, i don’t need it on the phone and for some reason they thought I agree with the deal.
Please take my opinion seriously even though you think I am talking nonsense. And in case you really need to go this place, know what you are doing with the car and do not let them suggest anything to you please

My car had died so I called AAA and they came to jump me. My car is very old and there have been a lot of problems with the battery so I was not surprised when I found it dead. AAA jumped it extremely quickly, I was with the technician the entire time then I drove it to the Firestone. There was only one person behind the counter on the phone and he asked me to wait until he was finished because he was the only one there. I sympathized with him but thought it was odd such a busy, franchised location would only have one person behind the counter on a weekday morning.
So i waited and was finally called up. I said my battery had died and wanted it recharged. He said he would have it done and I was very happy.
A couple hours later I get a call and he explains that there is a leak in the power steering hose and that the battery was bad so it had to be replaced. I asked that he call my dad since I have no idea what I am doing with cars. He was very polite and took my dad’s number.
Later I get a call that the car was finished so I went down to pick it up and paid. While i was paying he mentioned that my father didn’t want to change the leaking hose and that if we wanted to come back he could do it. He showed me a picture of the hose and the estimate for the repair which would be well over 100 dollars. I took the estimate and my receipt and left.
I drove about 30 miles outside of the city and back and by the time i got back my steering starting to make all these weird noises and at a certain point I could barely steer at all. I was so thankful that I was parking at this time because had I been on the highway or busy street I surely would have caused an accident since it took extreme force to turn the steering wheel.
I called my dad and he came down to look at it. He popped the hood of the car and there was oil splattered everywhere. He refilled the oil tank for the power steering and when I turned the car on again and turned the wheel even slightly oil shoots out of a small pin point hole right at the bend in the hose. He also said that he was never really properly told about the leaking hose.
The firestone should have never let me drive off of the lot with a hole like that in the hose and I am so confused as to how this was never once a problem for me before but the second they mention i have a hole there, I am almost in a car accident about 2 hours later. I am so dissatisfied with my service and I feel taken advantage of because I am a young girl. They did not have my safety in mind and I am still extremely confused as to how the second they noticed the hole, it became a big problem, but when my battery was fixed there about a month and a half ago it wasn’t mentioned.

Got a flat tire on the front right side of my car. My tires are fairly new with good tread. They told me that i should replace both of the tires on the front so that the tread patterns were the same as it was the steering end of the car. They quoted me 540.00 for the service. I suggested that maybe they take the tires from the rear of the car and use those on the front and put the new tire on the back where differing tread patterns didn’t matter. So they charged me for a tire rotation and a new tire. Still paid 300.00 to have a tire replaced. A new tire should be 150.00 or so. I will never return here even if it is more convenient.

I took my car here for an oil change and a brake light switch to be replaced (the oil change you always need a coupon for or u will be grossly over priced for this service) needless to say when the technician called me he «told me» not «recommended to me» that I needed brakes, rotors, and the brake light switch replaced and to have all of the necessary repairs done it would cost me a little over 1000.00. I told the technician to only do the oil change and I took my car to the dealer for further inspection and they told me I didn’t need anything except the brake light switch (which was 12.99 but firestone wanted well over 130.00 to replace and install this item). I was highly upset about this and contacted firestone’s corporate office and all they could say is …“sorry and that is not our motto”…I wouldn’t recommend this place to my worst enemy! please find another shop to take your vehicle to that’s more truthful and trustworthy!

I have been here once it was for a wheel alignment with a coupon.

Convenient location for me (you can leave your car there overnight in the lot, or they will leave it there until you’re free which is nice)
Staff is very friendly and tries to work with you. Being a stereotypical — clueless about cars– girl, they never took advantage of me or made any comments and were kind and professional. Will try to give you promotions/​coupons when they can. Need to ask about price matching. Always look online for coupons though!
Hours are 7am-​6pm. The 6pm close sucks for people who work typical jobs, but the 7am open is nice. (I mean I hate waking up to go deal with car stuff, but at least I don’t have to take time off work)
They always pick up their phones and no appt necessary.

Went in to get a tire fixed after hitting a nail. Now while my 2011 Ford Focus got a clean bill of health not even a month after undergoing a PA inspection, according to this Firestone it needs about 1100 $ worth of tire and brake repairs. I laughed and showed them my inspection papers showing that my brakes and tires were perfectly fine. Then I just asked to get the tire fixed and got the hell out of there. Obviously they’re just another one of those auto shops that love to suggest unnecessary solutions to your car’s imaginary problems.

I had been going here for about ten years when I finally realized that the service had completely deteriorated as the prices and dishonesty skyrocketed. I went here for an inspection in July and ended up being charged an astronomical amount for repairs that they claimed were necessary to pass inspection.
I believe that they knew that since the process was taking so long, I would have agreed to anything in order to have my car released so that I could get to work. After paying so much, at the very least I expected my car to have a «like new» feel. It broke down for the first time in it’s life within thirty minutes of leaving their lot. Luckily after I had already exited I-​95 and the blue route. So dangerous and dishonest and disrespectful of my time and safety.

I came to Firestone because the day before, my tires had been replaced. The next day, the tire pressure was low. I came back to have it looked at the next day, in case they didn’t repair the tires. I said that I had to be at work in 5 minutes. They assured me it would be ten minutes. It took them twenty minutes to tell me that I had a nail in another tire. And then another hour and a half to replace it, all the while, they continuously told me «just a few more minutes. After two hours, and $ 208.00 (they did not offer to cut the labor costs), I will NEVER go back. Had they told me it would take two hours, I would have taken the train to work (a 5 minute ride), and come back later. DO NOT WASTE YOUR TIME.

Oil change and tire rotation for $ 19.99 with coupon from back of Pathmark Super Market receipt. I also get brakes done here, they’re about $ 100. I once had all sorts of work done here running me close to 2k. Service is pretty good, but I’d rather be at a Jiffy Lube for an oil change, in and out, as opposed to waiting from anywhere between 1 to 3 hours just for some oil. Depends on what I have planned for that day is how I would rate the speed of service. But the work is good, I’ve never had a problem with that part. You should go here if your looking for dependable and reliable service, but if your looking for low prices, this would not be your place. Bring a book to read and hope that the lobby is not full because you will probably be spending the next few hours with the people you see when you enter.

I feel very cheated by firestone. I was a loyal customer for over 4 years, and continuously brought my car in for service. During my last visit, they realigned my tires without asking me, and charged over $ 100 for this service. In addition, I took my car to a family friend today, who completed an inspection on the car. They told me that 3 of my 4 tires matched (which would not pass inspection), and the odd tire was a firestone tire (one I had purchased last year to pass inspection.)
It is important to note that not all employees here will take advantage of their customers, but this past experience has caused me to refrain from bringing my business here again.

A simple inspection. They charged me $ 80.00 for wiper blades, 69 (I think) for the inspection, and tried to sell me on another $ 1500 in alignment work, on a car that had gotten an alignment at the dealer less than a month ago. To their credit, they did say that the car didn’t need the alignment to pass inspection.
I don’t know. Maybe they aren’t crooks. But I’m not going back.

I highly recommend the University City Firestone. Mike is the manager there and he such an honost guy who totally understand the student budget as he has a daughter in college. I went in for tire service and one of the tire pressure systems was not working well and he showed me the problem and I called our trusted mechanic at home and he was very impressed the guy was so honest and that he showed me what was wrong and only was going to charge to fix the two that were stripped as most places will act like all four need to be changed and make a ton of money.
If you need anything done for your car and you work or live in center city or west philly, you can’t beat the convenient and professional service you will get with Mike and his crew at the 31^st and Market Firestone.

I’ve been going here for several years now for various things — new tires, oil changes, cracked carburetor– and the have always been very professional, quick, and reasonably priced. They are much better than going to the Honda dealer of Philadelphia — do NOT go there. They are a huge rip-​off. Every time I brought my car there, they would make up about $ 1000 of work that needed to be done. I believed them the first few times, then decided to take my car elsewhere and realized what a scam they were running over there.

Caveat: my experience was very limited. I only needed tires rotated, but I still hesitated to come here, due to the negative reviews I’d seen on Google. It was close to CHOP though, and as I had someone to visit there, it was a logical choice. They did the job, did not try to upsell me on anything, and when it came time to pay the bill, handed me a receipt for $ 0.00 on it. Can’t get better than that. Even if I had paid the $ 10 they quoted me, that would have been about what CHOP would have charged me to park!

Don’t go here for state inspections. They’ll rip you off for thousands. Just go here to get your oil change and get out. Every other repair besides that, you should go else where for a more trustworthy mechanic.

I came here for a couple of oil changes without incident. Then, one of my headlights burnt out. I stopped in to buy a bulb. They told me they couldn’t just sell me a lightbulb, but one of their mechanics could install it… OK, fine. One new lightbulb and one $ 30+ labor charge later, my trusty Civic was back in business.
When I popped the hood a couple weeks later, I found a headlight gasket sitting on top of the air filter box, instead of in the light where it belongs. Now, this isn’t a critical piece of equipment, but I couldn’t believe I paid someone to change a bulb and they didn’t even do it right. I suppose I should make a «How many Firestone mechanics does it take to change a lightbulb» joke, with the punchline being «Go someplace else.»