FedEx Ship Center

FedEx in Philadelphia is infamous for doing the ring and run. they will ring your doorbell not wait even 5 seconds and walk away. my experience was even worse than that. I ordered brake pads for a car in which my infant son travels in. FedEx claims that they left the package by our front door. Someone was home all day on the day they claim to drop the package. The doorbell was never rung. And the package never appeared. Not only does FedEx not do its job properly. but in this case they also put my baby’s life in danger. I paid for 2 day shipping in order to get these brakes in a timely manner so I could replace the brake pads on my car. because this was time sensitive I ended up having to go out to a local store and paid 3x what I paid on the website that I ordered from. After spending an insane amount of time with FedEx on the phone they concluded that they were not going to compensate me in any way shape or form. I recommend never using FedEx. But if you have to use FedEx have your package shipped to one of their stores. Because if you have it sent to your house it is a complete crap shoot as to whether or not you’re going to actually get your package. again DON’T USE FedEx

Horrible horrible horrible customer service. There were no other customers when I walked in but somehow the lady in the big prescription spectacles decided not to acknowledge me. She was very unpleasant the entire time I was there. Two stars go to no wait time and clean environment.

Terrible customer service. I was awaiting delivery by 10:30 am. At around 11am I received an e-​mail that the package had been attempted to deliver but no one was home and a door tag was left. I was home the entire time, no tag on my door. I called customer service who said they would contact the facility and the manager would call me within 2 hours. I got no call back within 3 hours so I called back to customer service. I spoke to a rep who I could barely understand, I had to ask her to repeat everything multiple times. She tells me they won’t deliver it because I wasn’t home and they will reschedule. I ask to speak to someone else and am put in touch with a customer advocate (Sharon M. who was the only FedEx employee that was helpful). She calls the local manager who says the driver had difficulty because of the Pope’s impending arrival… what the Pope has to do with a driver delivering to the wrong address I have no idea. Sharon tells me the manager will call me back. At 4:05 the manage calls me and the first thing out of her mouth was the driver has returned and they won’t deliver the package. (The facility is 2 miles from my house). The manager is well aware of the mistake the driver made and that they didn’t follow their own customer service guidelines but couldn’t be bothered to try to make things better and have the package delivered (This was a package paid to be delivered express). I ended up driving to the center myself later to pick up the package.

Horrible experience! FedEx driver scratched my car by pushing package into the garage! I’m already 1week on the phone with them and wouldn’t even able to talk with local office manager yet!!!(they are obviously don’t rush to solve this situation (((soooooo disappointing !!!

The lady at the front desk is way too slow, doesn’t comprehend and forgets things quickly. Horrible service

This is a horrible location. The lady at the front desk is soooo slow and rude. Send your package somewhere else!!!

Great location really close if you live in University City, helpful courteous staff, and they offer ship-​to-​center services.

best customer service I have ever received at a shipping company. Needed a letter that was delayed due to weather and was going to be delivered the next day and was in some kind of shipping limbo — which was no good because it contained tickets to that night’s game.
The WONDERFUL woman behind the counter and AMAZING people behind the scenes searched for my package in what seemed like a cart of envelopes and found my envelope (it took 30 minutes but totally understandable.)
They actually cared about getting me what I needed — or they were just big Flyers fans…

The fith circle of hell. Terrible customer service. No organization or professionalism.

I was shocked — SHOCKED — I tell you, when I arrived at FedEx Ship Center on the Saturday before Christmas and became just the second person in line. Had everyone really beat me at the Christmas game this year or were the employees at this location just that good at expediting packages to and from customers?
Honestly, it was probably just a fluke that I walked in to no crowd when I did. The employees didn’t seem particularly speedy but I still received my package in one piece with little fuss.

The staff makes all the difference. I wanted to send a packet of documents to Warminster, and the the woman behind the counter was exceptionally friendly. I had no idea what way I wanted to ship my documents, but she knew exactly what I needed and she was willing to help rather than ridicule me for my ignorance. I was in and out in only a few minutes. Only a few blocks from my apartment in University city, I’ll definitely use this Fedex again whenever I need them.

Came here on a Friday at 3 pm to get a package — the facility was clean, there were multiple people working, and I got my parcel quickly. The location is a little bit inconvenient for me, but I can’t really fault them for that.
This brick and mortar FedEx is A-​OK in my book.
The main customer service phone line, though, is a different story.. .

I’ve had but nothing but really good experiences at this location. I’ve had to visit them about 8 times to pick-​up shipments and they’ve all been easy transactions.
I’ll spare my comparison with UPS, but just suffice it say I’ve NEVER had a good experience there.

It is what it is. A slow moving line to pick up your package. Plenty of free parking.