FedEx Office Print & Ship Center

Sometimes the service can be a little slow but for the most part its not bad. Everyone has been been very friendly. Its easy to get your packages dropped off here and pick them up if you cant be home.

Two stars is worse than «meh», as Unilocal!suggests. Two is bad but not horrific. I went here to get a poster scanned so it could be published in a book format, something I have never done. I would assume it was simple for Kinko’s. The woman, mid– or late-​50s, I guess, was sort of cold, I started to explain what I needed, not sure what kind of file I needed. She sort of cut me off, like, «Ya, ya, I know,» so I assumed it was simple and no decisions needed to be made. I got the file on a USB, only to realize it was in a pdf file – the one file that would not work for me. Annoying, now I need to make a special trip just for that.

Literally the worst customer service I’ve ever experienced in my life! Completely unhelpful, hands off, and give you limited information. I literally purchased a flash drive to print my brochures. She never told me I could also email it to the copier, she was more interested in gossiping on the phone. I then paid $ 6.00 to download my document, once at the copy machine, nothing was printing, I then asked if I needed to buy paper, she said yes, I was literally on a time crunch and spent $ 16.00 and didn’t walk out of there with my brochures, but she didn’t care that she just lost her company money, she was completely uninterested in her job or helping anyone. What a joke! Avoid this place at all costs!!! And Fedex Kinko’s, tell your employees to get it together!

You walk in and are ignored for the first five minutes. And then when they come to help you, when your job requires some effort, I was responded with a disgruntled «I’m in the middle of something.»
I felt like I had inconvenienced you as a customer!
After some patient dialogue, the job I needed done was finally understood and I picked it up the next day. It wasn’t correct and needed redone.
The self serve areas are a breeze at least.

If it was possible, I would give this location zero stars. I went first thing in the morning (they are supposed to open at 7) doors and lights didn’t go on until almost 7:10. Then when I walked in I greeted the woman (middle aged, short black hair) «Good Morning». She then looked at me and turned back around to the printer and kept on with her duties. No hello, no good morning. Nothing. Very rude. I decided to give it another chance a few weeks later. I went into mail a letter and was left standing at the counter for over 10 minutes while the same worker was «assisting» someone else with tracking a package. I then heard her say «I don’t get paid to do this sh*t». Well, actually, that is exactly what you get paid to do! FED Ex, please come in here with new staff and a rehauled attitude!

So I take all my old tax docs here thinking I could use one of their large cannon copiers to scan hundreds of pages. I walk up to the counter. The woman asks me if I want ship something. I say, no. She walks away from me, about 20 ft back from the counter and then asks me what I want. I said I want to scan some documents. From 20 ft away she explains how I need to go over to the other side of the store and choose one of the computers attached to a scanners do that the instructions are on the scanner. I pick up my box, walk over to the scanner and see that it’s a flatbed scanner. I walk back to the counter and walk closer to the woman her colleague so I don’t have to yell. I explain I need to use one of the larger machines to scan hundreds of pages. Her colleague then says that they have to do it for me and it costs 89 cents a scan and that I should step back behind the counter. WTF!
Unbelievable that In this day and age they do not offer a bulk scanning service. Also bizarre that they think it appropriate to talk with customers from 20 ft away, if not just plain rude.

I came in about 30 minutes before closing and had 4 documents to be printed all prepped into PDF’s and in its own folder. All the guy had to do was open and print. The man works was first upset that I even walked into the store much less had something to print. He first tried to send me to the do-​it-​yourself machines that didn’t take my external hard drive which I found out later (which he should have known Arent compatible). Wasting time trying to get him to help every few minutes he only got more upset. Constantly talking about wanting to leave and making phone calls for his ride to come, he finally helped me at the desk where I car first. While my beginning experience wasn’t already crap, he continues to murmur things under his breath while I was standing on the other side of the counter. He wouldn’t listen to me as to which files to open and kept clicking on the wrong ones and opening. He tried to make me leave before the store closed about ten minutes before without finishing what I needed done. He messed up my prints but I was too scared that he was going to freak out on me if I asked or said anything at all to him. I could go on and write about how each and every single thing that happened in those 20 minutes was horrible but I already wasted enough time with the situation itself. He was a middle-​aged, tall, bald, black man. The night people at this place tend to have harsh attitudes it seems :/​
I would only go here if this is your absolute LAST choice…

Only reason I’d pay for their services is if it was good and things work smoothly, which it isn’t and staff was unhelpful and downright mean

The only reason I consider giving 1 star is for the convenient location. I have been a customer in this FedEx for over a year and always receive slow, rude service. Today was my last straw when one of the employees, with his manager within earshot, told me to get back in line. (I moved out of line to ask if someone could assist me…) Clearly, after numerous experiences with this FedEx, customer service is not on their priority list. With the holidays approaching, I will now gladly walk the extra blocks to the post office to mail packages before I set foot in here again.

Very slow service. They usually only have one person working at the counter so it’s always at least a 15 min wait. They are supposed to call you when they receive a package for you, but never do and then ship the packages back to the sender when you do not pick them up in their allotted time even though they never called you to tell you it was there in the first place. I’ve had several bad experiences here and unfortunately I don’t have a choice in carriers. Stay away if you can.

This was hands down the worst Kinkos experience I have ever had the misfortune of suffering. I was visiting for a business meeting and my colleague had sent an order via email to this location. I went in the morning to pick up the order and they had no record of it. The employee on staff was unsympathetic and unhelpful (who will remain nameless). While I empathize that she was the only person working, her customer service skills were atrocious. In order to get some kind of print out for my meeting I was forced to use the self print kiosk. It took 10 minutes just to load my file and once I sent it to the printer it jammed. The employee was too busy to help me fix their faulty equipment. At this point I was late for my meeting. All the time being charged by the minute to use the computer. She finally fixed the printer so I could resend the file… the printer was then out of magenta toner… another 10 minutes before she could replace it. I am still being charged by the minute. I ended up with a $ 300 charge on my card for all of this nonsense and was 30 minutes late to my meeting. I called the next day and delt with a much more helpful employee (Ryan — thank you). She was able to reverse the extra charges (for the jammed print I didn’t actually receive) and was pleasant and helpful.

Worse shipping company ever. Especially the one is Philadelphia. So ignorant and lazy. I’ve ordered multiple packages and every one was messed up. From laziness. Few times they didn’t even come and mark the package as no one came to the door so they had to hold it. I hold fed ex is closed down as a whole company. Usps is 1 000 000 times better.

Not helpful. Shrugged off by an employee for a simple copying job I’ve done a dozen times at different kinkos. Had to go to university copy center instead, which is much better.

Needed a professional poster printed ASAP and they got it done within an hour and half. Pretty solid in my book. I emailed them the pdf, they processed the rest. The online tools are easy to use, and usually end up being a bit cheaper than if they process it.

Every time I go it is worse than the time before. The staff is extremely rude and always «too busy» to help. What’s the point of a FedEx where you can’t get something printed without a two hour wait. The customer service here is deplorable. The staff has no idea how to work printers hence the two hour wait for a simple project. Word’s like can’t and won’t should not be in a customer service employee’s vocabulary no matter how busy you are, have some tact.

I went here to pick up a package that I redirected to the store rather than my stoop. It took me literally 3 minutes to get my package. It couldn’t have been easier.
I think next time I have a FedEx package coming I’ll just send it to this store to grab when it’s convenient for me!

Slow, but helpful.
The copiers in the window take direct USB from the credit card WaWa sandwich touch screen credit card thingy.

I have used this center a number of times and have always been happy. They were prompt, polite and had good communication skills.

This place is pretty slow. They do however hold packages for me occasionally so that is helpful. It is nice not to have to completly leave the neighborhood to get a package like with UPS.

I had to print out 10 copies of my girlfriends resume, and I had special paper I wanted to use. So I walk in and ask, and I’m rudely pointed to use the self-​service computer, which charges by the *minute*, and given no help. I figure out which paper tray the black and white printer uses and load my paper in, and print them successfully.
Then I realize several hours later that I left my credit card in the computer. I call and get the assistant manager, and I kindly ask her if anyone found my credit card. Then I just ask if it was found in the computer, because I’m worried that it sat in there for 8 hours and got $ 200 worth of charges on it, and she gets audibly louder and says she doesn’t know and that I should come in to inspect my credit card… get there and the service got a little better. Turns out my card was charged for longer than I was at the store, but only by about $ 10, at this point I figure not worth arguing and leave.
Won’t be coming back. I’ve been to several FedEx/​Kinkos locations across the nation, and this is the worst service I’ve received.