The UPS Store

Helpful service. Came to have a money order deposited into my USAA account and had 0 problems with the process. The store is INSIDE of the BNY building or use the entrance on JFK Blvd.

Came here to get fingerprinted and the man who helped me was incredibly nice and complete gentleman. He got me out in less than 5 minutes.

I’ve had a mailbox here for almost 3 years. They have recently jacked up the prices to $ 400 a year! $ 400 for a 3 by 3 by 9 inch cube inside of a store. That is over a 50% increase from prior years. Needless to say, I will not be renewing it when my term is over. UPS Store, I am done with you!

I have had consistently terrible experiences with UPS but this a real piece of work! I chose this store based upon its Saturday hours and that they have an air service pick up at 4pm. Another time would’ve been fine, but the website says 4pm. So I take my medical test after fasting 10 hours, wrap it up, and carrying it to the store in the pouring rain as it needs to be mailed on the same day as the test was taken. They, not very nicely, tell me, there is no 4pm pick up, they don’t know who writes this stuff on the internet but they can’t do anything so either leave it for monday or we can’t help you. Seriously? Seriously? Just an «oh well»? No, well, maybe our other store has… something, anything… I’m sorry for the confusion maybe? Nope. Just oh well. you’re SOL. Don’t go here. period.

I’ve been here about four times now and each time, there was no line and the service was great. Quick, efficient — couldn’t ask for a better experience. They’ve got box, tape, and packing supplies for those of you that don’t have it at home. Now if only UPS’ prices could rival the postal service … but of course, that would mean they would be operating at a loss …

I was very disappointed with the treatment I received while getting finger printed. I have had this procedure done several times at the UPS store in University City and never had a complaint — they were lovely to work with. However, at this one, not so.
I was asked to read my ID number to the employee and he told me to read it out to him. While I was reading it to him, slowly and clearly to ensure that it was entered properly, he rudely gestured for me to speed it up with his hands, as if I this was a terrible inconvenience to make sure my ID number was typed in accurately.
After that, I asked him a question and AGAIN he gestured with his hands for me to stop talking — holding up his hand in my face. This happened twice. It was incredibly rude and embarrassing. I was a paying customer, not a babysitting charge or trained animal.
Even though this location is very convenient for me to use (it’s blocks from my office), I do not intend to use this branch again.

I came in the other day to send a UPS envelope. I asked the cashier to read through the list of prices dependent on time arrival. He read the first one then stopped and there was silence, to acknowledge him I said «ok» assuming he would keep going down the list. Instead, he pressed whatever button causes a transaction to process without going through the list.
I told him to void the transaction. I was not about to pay $ 70 to send an envelope containing two pieces of paper from Philadelphia to Delaware when I could drive it there myself for a quarter of the cost. I asked him to read the rest of the pricing and he read only the second option. I said that 12:30 arrival time was fine for $ 32 and some change. He said he would not undo the transaction and «too bad» it already went through. I told him I did not agree to it! He raised his voice pointing at all the other people in line and said «I have 10 more people to ring up and we close in 5 minutes, ma’am! Are you really going to make all those people wait for you?» Of course everyone looked up and stared at me. They close at 6PM, the time stamp on my receipt is 5:23PM. Incredible. Basically, this is the same as saying the quality of my transaction is dependent on how many individuals are in line and what time it is. If this person actually knew how to tell time, maybe he would have calmed down but I guess that’s not a prerequisite to working at the UPS Store.
When I called to file a complaint about the transaction, I explained what happened and was met with an ill-​mannered and confrontational manager who immediately began yelling and talking over me and yelling «what’s wrong with you?» (yes, really) I asked her to stop yelling at me and talk to me in a professional manner and she said she was. She continued yelling and talking down to me and actually became more belligerent, I hung up! No way will I be yelled at! No wonder this store is so hopelessly inefficient, dirty, and disorganized!
Oh, did I mention I stood in line twice because the transaction sheets are in a pile by the register at the head of the line and no where else in the store to be found?
I will never step foot in here again, these employees are SCARY!!!

Just terrible service. I came in the older worker didn’t address me at all, then when I was doing the wrong thing he got upset at me like I know the intricacies of his shipping company. He didn’t even have a nametag on so I could identify him. Another worker named Dontae came along and took over, he actually was nice and assisted me. He finished my shipping for me promptly but I still would never come back because of the older employee.

I can’t speak to shipping but I just got done fingerprinting here. They do same day appt 10 – 4 while most others have a 2 week wait. I was worried because there was a group of nursing students in front of me but I was still in and out in 15 minutes. I brought a book and didn’t even need it. They weren’t bubbly and sparkly but they get it done and done efficiently, which is all that matters to me. Easily the quickest fingerprinting experience I’ve had.

Had no problems here, even arriving just after 5 expecting a rush hour line. The employee there was working noticeably quickly, so I was in and out. He was by himself though, which might explain his heightened pace. Either way it was about what I had expected from a UPS Store, nothing more, nothing less.

Since this location is closest to my work, I have no choice but to take care of my shipping needs here. I dread taking my packages to this location, because employees are lazy, rude, incompetent, and need to take a course in customer service 101. A month ago, I was there to ship a package. The store was almost empty; I walked up to the counter and waited about 5 minutes, and no one in the store acknowledge that I was there. One male employee was admiring his iPod, so he didn’t even look at me. The other two employees were helping customers. 10 minutes later, I was still standing there without talking to anyone. It took almost 30 minutes for me to get out of there. Two days ago, I went to this store to ship another package. This time there were two employees behind the counter, so I asked for a ground shipping form to one of the employees. She said, «we ran out of ground shipping labels» and she suggested that I use the three day shipping service. What a service. I had to lug 20 pound package to 12^th and Chestnut street location to get the package shipped. Who’s is the owner of this location? Does the owner or the corporate office know what’s going on at this location?

This place is truly awful. I had to deposit a check and the system was down so I waited a very long time. Fine, things like that happen. But I was there for almost an hour so I got to watch the employees interact with customers. Unbelievably unprofessional behavior. The gentleman helping me was fine, but the other women working just kept leaving and going into the back of the store — while customers were waiting. At one point I heard them arguing about money in the back! They also had a customer on speakerphone talking with him about his mailbox (including the contents). I am letting USAA know and I will also be contacting UPS directly.

I came here to get my finger prints scanned, so that is what I will review. I have gotten my finger prints scanned in NY with no problem. Here the man doing it got an error almost every scan. He must have not know how to operate the scanner correctly because there is nothing wrong with my finger prints. I remember the other time I had them scanned, the man wiped the surface after every scan. This man did not, so that is probably why it took so many attempts. Therefore, it took much longer for him to scan my fingers. He kind of blamed me at one point too because my fingers were not relaxed enough. This scanning was unprofessional and uncomfortable. His manner was miserable too. I hope I do not have to come here again for that.

This in no way has anything to do with how I feel about UPS as a company. I am a huge fan of UPS’ shipping services. I give UPS Shipping Quality 5 Stars…
This review is for the UPS store at 17^th and Market. As other reviewers have mentioned, this is the most unprofessional location of the UPS store that I have ever been to in my life. The staff is completely unprofessional, the store is an absolute mess, and this gives UPS a bad name.
A few weeks ago, I needed to mail something that I needed insured. I went online to UPS and printed out my own shipping label and needed the UPS store to sign off on the receipt of the shipment. The staff member did not even know what the form was for before he signed it. I had to explain to him on what he needed to do… How am I an expert on UPS services? I’m confused…
Oh, and did I mention they close at 6pm?! I understand the economy is in trouble, but really? Is this necessary to close so early? If I am going to do UPS myChoice and have my packages redirected to this location what’s the point if you close at 6pm? Obviously if I couldn’t be home when they are trying to drop off the package, I need you to be open later so I can come and pick up my package. Hmm… odd.
In searching for the UPS store on Unilocal I saw that the 13^th and Chestnut location has very positive reviews, so long UPS Store Market Street…
I have sent a note to UPS asking for them to call me so that I can talk to them about their location here… So I’ll let you know what I find out!

Terrible customer service, almost to the point where I would have been better off being ignored like I was for the first few minutes I stood waiting at the counter.

The worker there are slower than turtle! I like Turtle!
If you love to chill or hang out at UPS store, this is the best place for you to waste your time.