Enterprise Rent-A-Car

I rented a car for a business meeting, leaving a good half an hour buffer to ensure I wouldn’t be late. Unfortunately, 20 minutes after my scheduled delivery time, the car had still not arrived. My office called and they had a car to me a few minutes later. They did try to compensate by waiving the gas, but I wasn’t comfortable with the fact that he parked in one of 2 lanes of city traffic instead of pulling over to the curb. It wasn’t safe to inspect the car or to enter the car that way (drivers side door being next to the oncoming traffic), and I then still had to pull it to the curb to set mirrors, seat placement, etc. They could use a bit more streamlining in their process.

I can’t say enough great things about this Enterprise branch. I’ve been renting from them for over a year now and have never had a bad interaction or rental. The manager Sergio is simply the best! They took the time to remember my name and preferences. They greet me by name as soon as I open the door, I’m checked in and behind the wheel within minutes and check in is just as efficient.
They are always sweet, polite guys who genuinely care about their customers. I will go out of my way to rent from here, if need be! Cars are clean and safe, rates are fair and customer service is more than excellent. I wish more places had Sergios — the way customer service should be!

Sergio, Raheem, and the rest of the guys at this branch are fantastic. I forgot an EZ Pass in a rented vehicle and they made sure it was returned to me. Also, the prices are very reasonable. I would suggest calling the branch directly for rates — there have been times where the rate was actually cheaper when I called in to inquire vs. published rates online.

Endangered my health
Bugs in the car
Indifferent service
Indifferent to my condition
Been using Entreprise exclusively for 6 years. Rented for one day — ⁸⁄₂₄ to ⁸⁄₂₅ to go to the office and drove to a dinner at a restaurant 2 hours from the city. Nothing changed in my daily. No accidents — the condition of the car is the same.
While driving My legs started to each. I didnt pay attention but the itching increased. At the end of the day, I took a shower. I saw bite marks all over my legs and on my torso.
On return, I explain my situation to the rental office. They didn’t care. They made me go back to the car and drive it to a spot they wanted the car to ben even though i protested that the car is not safe (I had more bites on my left leg that itch). The manager didn’t care and made it clear I was bothering him as he had more important things to do. He questioned everything about my story. No apologize, nothing. Made me feel like I was just nuisance.
never again.
I never complaint when, at this very location, they overcharge me, forgot to include my reward card number, gave me cars that were nearly empty gas. But my health is a different.

I recently rented a car from this office and then returned it in Washington DC. My experience at this office was okay. They picked me up at my hotel and the driver was very pleasant. When actually completing the paperwork for the rental the Enterprise representative really tried to sell the insurance and a road hazard policy. He said that if anything happened to the tires I would be responsible for replacing them if I didn’t buy the insurance. I did not!
When returning the car in Washington we couldn’t find where to park so my daughter tried to call the Enterprise office and after listening to a computer for a lengthy time finally got someone on the phone who said he would meet us at the curb. By this time we had been driving around the block about 30 minutes. We saw him on our next trip around the office and he told us to go up the block and turn into a garage. We went and there was no sign so we weren’t sure that was correct. Around the block again, with my daughter again trying to get a real person on the phone. Finally we were directed to a garage with no signage that was extremely crowded. The windup of the experience was that they charged me for an extra hour that we spent attempting to return the car and did NOT give us a ride to our hotel. They did give us a $ 10 credit toward a taxi. NOT A GREAT EXPERIENCE!

I had to turn around and walk home and get 2 current bills in order to pick up my rental. I don’t understand why this is necessary when my debit card and license match, and I would be happy to provide the PIN if they want to swipe it. They also want to hold $ 400 in my account. But ok, that’s their policy if you pay with a debit card.
I tried to avoid this — I read all the fine print they sent me with the quote. I re-​read it, and it said something to the effect of «if you want more details then go read the full debit card terms of service.» It’s not linked on the page so I didn’t hunt it down. So how the fuck am I supposed to know? There was a few other small things, like insurance cost not being included up front with the quote.
They wear ties and try to impress you with slick small talk, but this isn’t the same as true customer service skills.
None of this was a huge deal, but I won’t rent from Enterprise again.

I loved the service I got at this Enterprise. The fine young men were welcoming and casual. I only needed a car for 8 hours, but ended up needing to return the cars after hours, and I felt it was explained to very plainly on how it works. When I came back to the parking structure to drop the keys off, I felt confident that everything was well with how they were going to bill me.
And the next morning I got a pleasant call from the office summarizing my charges with the afterhours drop. My experience was great. I’d rent from here again.
PS– Oh and I got an upgrade at no charge. I was put in a new GM that had 14miles on it. 14 is my lucky number :)

No night drop off? Or make that, if you want to drop it off at the 24 hour adjacent garage, you have to pay a «miscellaneous charge» of $ 20.

Why is it always an issue with this company? I feel like it’s a corporate thing and trickles down. Happened in Pittsburgh and now in Philly.
I made a reservation for a car around 9:30 — 9:45am this morning. Said there were cars available, reserved a standard SUV for a meeting. Arrived around 10:45. They tell me they have no SUVs. Ummm… you had an hour to read request and realize that you didn’t have that vehicle on-​hand and contact me. OR get it to that location. Nothing was done til I was there, and that resulted in me throwing a fit bc I am short and can’t drive a full-​size domestic vehicle. They make them too high and I just can’t see when backing out. So after 10 – 15 minutes of 3 of them standing there typing into computers and no one coming up with a solution or timeframe… I gave up and took the Corolla. The sense of urgency didn’t seem to be registering, nor did they seem to really care. It was pretty sad. Their vast array of cars available totally about 6 or 7 of them.
I get that they’re guys and young, etc. But you have to be more on the ball. There were zero people in the waiting room or general vicinity, so it was just us. How could they NOT rectify this situation in 15 minutes? Just fascinating. I think it’s time that I finally give Hertz or ZipCar a fair chance. Le sigh.

Thank you Scott. You made our customer experience above and beyond our expectations.
Your service and follow up was second to none. I very much appreciate all the courtesy and extra care. You treated us like we were the most important customers to walk into your business.
I don’t know if you were a manager or an associate but you represented Enterprise like you owned the company and with good old fashioned service that is so rare to find these days.
5 stars doesn’t do this review justice.

This location is excellent. Wonderful, expedient, and friendly customer service. I really enjoyed working with them. Due to a work project I had to leave Center City super early several days in a row. They understood my situation and helped me get into the car right at store opening and then checked me back in right at store closing. The rates were great and much more reasonable than renting at the airport where you have to pay airport taxes and fees which really add up. Thank you 12^th Street Enterprise!!! I will definitely choose this location again.