Enterprise Car Share

Have it as an option if you have one car around your area and not own a car. Also, do not use it for more than 3 hours as a daily car rental could be cheaper. I only used that enterprise car rental for picking up someone at the airport and taking the groceries home. Other than that, is better to use UBER or discount car rental. Discount could be messy but they gave me great upgrades whenever things did not work properly. I must say also that never took discount rental’s insurance so I paid many times 20 for nice rides a day.

Applied for a new membership. The card did not arrive for more than 15 days. Customer service department is clueless and wants me to call new driver department. New driver department call is directly going to voice mail.
It is a good concept only if you provide good service on phone. If your whole department is made of 1 – 2 people then you cannot provide service.
Stay away from them as the prices they advertise is for cheapest cars. Lowest prices cars are less than 10% of the cars. You would see these prices only after you have paid the initial $ 25 fee.
Bad business practice which does not mention that most cars would be priced significantly over the low advertised rates.

Really bad experience in switching from Philly Car Share to Enterprise. Always good experiences with Philly Car Share since 2008. Never had a problem with customer service. However, after the Enterprise bought Philly Car Share, my experiences changed. Their insurance policy charges for the first 500 dollars of damage. One day, they phoned me saying the windshield of a car I had rented a few hours ago was cracked and I basically had no way of defending myself. Spent all day arguing with really rude customer service about how I am responsible for a car even when it’s parking spot is in a risky part of the city (south Philly next to a construction site, and it’s not like I have a choice about where to park the car when I’m finished). Doesn’t matter. They transfer those costs to you. I argued about all the various possibilities. Hail damage-​your fault. Flat tire-​your fault. Damage you can’t account for or miss the first time around-​your fault. The customer service guy was a total jackass and made me fight the administrative costs they were also charging me to fix the thing. I quit my membership. I’d recommend you all do the same thing. Zipcar is a lot better. All they do is car sharing so they actually understand what the difference is between traditional car rentals and city car sharing.
**UPDATE**
I paid the amount due on the claim I was forced to pay due to insufficient documentation and ass-​covering on my part, and yet the claim was never filed on their end, and now the amount is being sent into collections. Because of their administrative failures. I literally paid them (bank statements to prove it) and they still sent that shit to collections and are now fucking up my credit. I am having to spend so much time and energy on these stupid people, and they don’t care or have the time to help me, whatsoever, even though it is now them who are entirely at fault. I have spent so much time and energy dealing with these assholes, and they don’t care. Seriously, avoid this scammy crappy bunch of jerks, because there may come a time when you can’t.
tl;dr: Enterprise charged me for a broken window that wasn’t my fault (street parking near construction site where the parking spot is reserved by Enterprise), and then after I gave them money, they failed to file that money, and now I am being handed over to a collections agency.

Two thumbs down for customer service/​support. Be careful when making or modifying your reservations. They are very quick to take your money but they are NOT quick in reimbursing you. Shady, backhanded business practices. Not transparent with fees and rates at all; you think you are paying one price then when you get your invoice, and the ugly truth comes out. READ THE FINE PRINT!!! Ask specific questions. Won’t be using them again. The price I paid for a couple of hours I could have rented a weekend special. You just lost one.

I was a long time Phily Car Share user until the cars began to lack service, cleanliness and gas cards. I cancelled and signed up for Zip Car and love the service, car selection and ease of reserving (e.g. mobile app). I signed up for Enterprise Car Share after they purchased Philly Car Share on the assurance that the cars would be clean, well-​serviced and supplied with gas cards. Was i ever surprised! My first rental was yesterday at a spot in Center City. The tires needed air, the gas tank was empty and the car was filthy — sticky liquid filling cup holders. Okay… so i’ll use the handy gas card to fill ‘er up. Not so fast… went to the local Sunoco station and the gas card was rejected. Again. And again. I spoke with the clerk at the station and she told me that it «happens all the time with Enterprise». Nice. So… I called the «helpful» folks at Enterprise. The best they could do was either:(I) switch me to car about 9 blocks away, or (ii) have me fill the tank using my personal card and ask for a refund. No go on both. Also, I was assured that the low tire pressure alert was a vehicle malfunction. I took the car back to the lot, had the reservation cancelled and cancelled my membership. Zip Car forever! I gave Enterprise Car Share one star as there isn’t a lower rating. Be warned! It’s warmed over Philly Car Share. P. S. they don’t have a mobile app. Amazing.

If I could give them a rating of zero I would. I got sucked in by the newness of the cars they had and the thought that so many were so close to my residence so frequently.
I’m just going to list the problems…
1. Cars were frequently not where they said they were. I would make reservations and the cars just wouldn’t be there. When I’d call the reservation emergency number they wouldn’t know either.
2. I was mis-​billed 4 times, once exceeding $ 100, which for a grad student can be devastating to your budget. Also getting my money back took 3 weeks for «processing»
3. They suspended my membership without notifying me twice, when I would call to get it turned on I would get put on hold until I had to leave a message and then they wouldn’t call back. I spent 4 hours trying to get a hold of a person one day.
4. They cancelled my account without telling me. When I called to find out why, they didn’t even have an explanation but charged me for canceling my account even though they could see I wasn’t the one who cancelled it.
5. I was going to a wedding and the cleaning crew on the car got grease on the seat and ruined the dress I was wearing.
6. The gas card never worked and I submitted my receipts for reimbursement per their instructions and never received a reimbursement.
I can’t even tell you how frustrating this company is. It’s truly impossible to deal with. There are hidden fees and charges and you have to very closely monitor your bill or they will try to pull one over on you. Half of the time the customer service rep can’t even explain what the charges relate to.
Do yourself a favor, just don’t use this company. If you have any other option utilize that first.

Also forgot, the gas card was declined!!! They put a CAP on how much gas I can get each day! This service is not what it seems…

*SCAM ALERT* They will charge you «optional» fees whether you want them to or not. And since they have your banking info on file, there’s not much you can do about it.
It cost me $ 100 to use a car for 2 hours because they charge a $ 50 fee when you make your first reservation and won’t refund it since you «already used the service». Sorry I don’t check my bank account every 15 minutes, but I thought there were laws against that sort of thing.
As many other reviewers have pointed out, this was a good company before Enterprise took over, now it’s just a bunch of crooks. And the customer service department is full of hipster kids who can’t answer a simple question without reading from their script, so good luck getting an answer to a question that requires reasoning skills.

My experience with this shoddy operation on Friday, May, 2, 2014
GAS CREDIT CARD DECLINED!!!
Dear Sirs:
I joined your program on the yearly membership in April of this year. You deducted $ 25 for «application fee» and $ 35 for the yearly membership.
Today, May 2, 2014, was the first time that I reserved a car to use. First I never received the email giving me the relevant information about the car… color, license plate, etc., so had to call to get that.
My reservation number was 3 604 038. I went to your lot on 15^th & South Street and tried to get the card you sent me (membership) card to open the door. I scanned… it made a clicking sound… door still locked. I did this for a full 15 minutes before the door finally unlocked.
Not only did the car not have ¼ tank of gas as required by you, it barely had enough to get a couple of miles. So, I had to go to the gas station first to get gas. Since this was my first time and I had forgotten how complicated it is to actually get the gas card to work – have to have the gas card, have to have your membership card and remember that your membership number will not get the gas card to work, have to remember before you get out of the car what the gas mileage is so that you can also put that number in. Anyway, after struggling and having to call CS to find out what I was forgetting, I went back to the pump, got my membership card so I would have the gas number, got the gas credit card, wrote down the mileage and started all over again. Again it did not work. I gave up and went to the next gas station. Again I went through the same steps, and again it did not work. I went into the station, and the clerk had me go through all of the same steps again using the credit card machine inside. All of this to find out that the Enterprise credit card was being declined! Your credit card was declined? By that time, over an hour of my time paid for had been spent. It was too late for me to do what I had planned to do and I had no gas anyway! I took your car back to the lot, locked the door from the inside because I did not intend to spend another 15 minutes trying to get the card to lock the door, called CS and what was she most upset about? That my locking the door with the lock button messes up your locking mechanism?
I have used Enterprise rentals for years and returned over and over because of your excellent customer service, so I simply expected the same of the CarShare program. What a disappointment! What a shoddy operation. Enterprise should be embarrassed. I will think twice before I ever use Enterprise again and I will not recommend Enterprise to friends.
I want my membership cancelled and my money returned. I want the money you charged me for the use of the car returned. You are not to charge anything else to my credit card, ever again.
Gayle M.
PS Unilocal you need some negative or red stars here!

If you have to join a carshare program, go to Zipcar, go to something else, don’t do Enterprise Carshare. I rented its car once, both the interior and exterior of the car were extremely dirty, with very poor maintenance. It has very poor customer services as well — the usual answer you could get from them, no matter what kind of assistance/​question you are asking for — there is nothing we could do about it, this is how our system works.

Convenient; although prices can be very expensive for a weekend rental. Cheaper to rent a car elsewhere for a full weekend day.
They are quick to charge you for a late or other fee. However if you are inconvenienced by your rental not being there on time, or at all it’s just tuff shit for you! I find this highly annoying, but since I can’t afford to buy a car and don’t live in CC my options are limited.

Here’s how the service has changed after Enterprise bought out «Philly Car Share». If you had a problem before, you didn’t have to wait more than a few seconds before someone answered your call. Now that Enterprise is in charge, if you have an issue, expect to be on the phone for at least 5 – 10 minutes before anyone picks up.
Don’t expect them to care if you spend 20 minutes scratching at the ice on your windows with your bare hands because they neglected to leave a window scraper in the trunk. At least that’s the attitude I received when I called about it.
You’re now expected to call every time you find a dent because they no longer keep a damage log in the glove compartment. So, if you rent out the same car with the same dent, you have to call twice about it (more time you get to spend waiting on the phone before someone picks up).
The quality of car has gone down-​hill. It’s as if they now use only their nicest cars for the rental portion of their services and leave the cheapest ones for car share users.
The cars are much dirtier. Before Enterprise took over, the cars had minimal to no trash in them. Now we tend to find more food wrappers and paper with every share.
I gave them more than one star because they do have some use, and cheaper than car ownership if you’re only using it once per week, but we’re now using it a bit more than that and we miss the service that Philly Car Share ownership was able to provide. We’ve come to the conclusion that investing in a car would be less problematic, so, we’ve decided to cancel our service with them as soon as we make the big purchase.

Just signed up with Enterprise Car Share and used the car the first time today. First of all the closest car available was ½ a mile away in Northern Liberties. I got to the car, opened it up and there was pet hair everywhere, the floor had lots of chunks of dirt and the back was also fully of hair and dirt. Cup holders were dirty, everything was extremely dirty. The outside was not clean either, however it is understandable (there was a lot of rain lately). When I took the car back, I locked it and then looked at the Zip Car parked right next to it and it was clean inside and out, perfectly.
Come on, this is part of Enterprise! Don’t you guys even care about what you are offering your customers?

Convenience. And let’s not get the after-​hours customer service confused with the local office. Sure there’s been issues. But over-​all it’s cheaper than owning a car and you’re handing responsibility of maintenance over to someone else. I’ve owned about a dozen cars and I moved to Philly (Fairmount) a couple of years ago. I would rather ride my bike than ever own and operate a car in the city here. I don’t have to worry about my car being stolen, broken in to, keyed, finding parking when I’m done driving, etc. And just a warning, there are some applicable taxes in Philadelphia.
P. S. Read the manual!
:)

I will give them credit for a great concept (That’s the 1 star), but I give them a Great Big (with echoing sound effect) NO!
You’d be better off going to a regular car rental place or their competitor. Beware when using PhillyCarShare, because they will find ways to nickel and dime you and before you know it, you’ll be paying an arm and a leg or what would amount to a car note. For example, you pay a monthly membership fee, a fee to rent the car and other fees you might not be aware of such as a $ 50 fee if you accidentally leave the car unlocked. It almost seems criminal which defeats the whole purpose of their service in the first place.
So if you are a struggling college student, who needs a vehicle for a few hours to run errands before classes start, this is definitely not the right car rental service for you. If you are a professional who need to take a visiting client back to the airport, then PCS is not for you, a Taxi is cheaper. If you are a Mother looking to get some things done like grocery shopping or take the kid’s to soccer practice while your car is in the shop, NOPE don’t use Philly Care Share, it will cost you to do so.

I’m an honest reviewer and, typically I do not write reviews after just one experience. But in the case of PhillyCarShare, I had to put in my two cents after reading all these negative reviews. I live in Ardmore and totaled my car about a year ago. Frankly I haven’t missed it much. I walk to get my groceries and shop. If I need to go into the city I take the train.
My business is growing, though, and I do require a car for occasional trips. Last week I needed a car for one such trip and, living near the Haverford College pod, decided to create an account with PhillyCarShare. My materials arrived in the mail promptly and phone customer service was superb. The cars were easy to locate on the college campus and both vehicles appeared new and clean. I shared the Ford Fiesta and, while it didn’t have a full tank of gas, the gas card was in the glove compartment as noted by customer service. I used the car, returned it in time and am a satisfied customer. I’ll definitely be using PhillyCarShare in the future.
Should anything occur to change my opinion of PhillyCarShare, I will edit this review.
_​_​_​_​
Addendum: I’ve been using PhillyCarShare, now known as Enterprise Car Share, now for nearly two years and, aside from once getting a car that I swear the previous renter had just had sex in (it REEKED), my experience has been excellent. You can’t beat the customer service and both vehicles at my pod are nice.

So here is an updated review — really disappointed with PCS. Below is a letter I sent to them — paying my bill under mild protest. Their response was to close the account. I don’t really mind but am disappointed with their lack of loyalty. While I am by no means their biggest customers, I was with them from very early on.
— — — — — — — — — -
Dear PCS: As you know I dispute the charge that was, in my opinion, assessed to my account with reservation number 2 757 490 in August. I attempted to resolve this via e-​mail and phone but no agreement was reached. (Even the discrepancy between the confirming e-​mail that I received when I made the reservation versus what is on the August statement suggests that your computer system is in some way flawed and gave rise to this erroneous assessment.)
In the mean time I have not used Philly Car Share and did not intend to use it until some satisfaction was reached. Today I was going to «suck it up» as they say and pay the charge but I now see that I have been assessed a $ 30 declined card charge for September — November. I think it’s absurd that you would continue to try to charge an amount each month that was in dispute.
I have enclosed a check for $ 50.65 for the original amount due on the August 31 invoice but I will not pay the late fees. Deposit the check if you agree with this. In addition, if you want to cancel the account, that will be your call. I will return the fob if that is your choice. Please let me know.

PhillyCarShare is a local alternative to other car sharing/​renting services.
Their fleet is well-​maintained, with bright, attractive cars — besides Mini Coopers, I’ve seen Toyota Priuses, and even a Honda Element. Their cars have the PCS logo on them, but it is possible to rent ones with more discreet signage. (No matter what you borrow, please take care of your car!)
With locations around the city and flexible payment plans, if you need an extra car for the day or don’t have one, try PhillyCarShare.

I will preface this by saying i was a member for at least four years. It was AWESOME when I moved here. It is no longer awesome. Period.
Why I cancelled:
It was cheaper to buy a car.
It was less frustrating to buy a car.
It was better for my health to buy a car.
Now my car is available all the time, doesn’t have essential oil vials and french fries in it and I don’t have an internal debate inside on whether or not to call and complain about the mass of dog hair on the seat because truthfully, i’m not a vengeful person, but i don’t want to get hit with an astronomical fee for a pet i don’t own. what should i do?
the only car nearby happens to be a piece of junk with it’s door bashed in for which i wrote and called several times to have the passenger side door release fixed (it had fallen off and the passenger had to either roll down the window or wait to be released from the outside. That is NOT safe.) even though said malfunction had been reported for months in the record in the car before i ever drove it.
on top of that, some brilliant person shampooed the rugs and put them in the car soaking wet where they became MOLDY. I had a full on gagging asthma attack every time i got in (stupidly hoping they had fixed it already) until finally someone responded to my multiple requests for attention to this car which by the way is one of the most expensive in the ‘fleet’.
and why is this pricey piece of junk the only one near my house? because we don’t live right in center city. How do i know? because i used to live right in the ‘nice part of town’ and the wide array of clean and happy cars of all different price points was enough to make me skip to pick up my car. also because when i suggested this was the real reason it was in such bad shape, they finally fixed it. 2 points for having some conscience.
if you haven’t had a problem, see what happens if you move.
See what happens if you opt not to rat out the previous driver for leaving fries in the car.
Better yet, skip it and join zipcar. The only way to send a message to this non-​profit to get their act back together is to hit their wallets. the prices go up, the quality goes down. because they can. tell them they can’t. Demand excellence from what was once an excellent service.
P. S. non-​profit doesn’t mean poor. it means they don’t have a lot of money left over to maintain the cars after paying everyone’s salaries.
P. P. S. put the gas cards back. zip car has them. why can’t you? oh, because it turns out people don’t usually bother to turn in their receipts for gas because it’s a hassle. i know. i did it. i gave you free gas. you’re welcome.

And down we drop. I do share Kathleen’s outlook over the fact that with how shitty the economy is right now, you do have to expect the little guy to raise the rates in order to survive. And Zipcar are definitely going to raise them a shit ton more should Carshare ever be no more. However, the way that The Carshare went about raising their rates while giving all of their members little to no notice whatsoever was a douche move pure and simple.
I’ll still has it great perks and advantages. But at the same time it definitely seems like their services and accommodations have dropped significantly. Hopefully they can get their crap together in the long haul.

closed