Domino’s Pizza

Hate giving places bad reviews but In this case I will make an exception. I think the food is ok but what messes this place up its the staff. This review is based on my past 5 deliveries last month. The girl on the phone who rushes you to take the order, f****s your order up and when u tell her u want to pay with credit card she simply forgets or ignores you, she def needs to get her s**t together. Last Sunday and Monday when I ordered, 30 min before closing she told me that the delivery will take up to an 1 hour to to be delivered. If you are there to work, do your job right. In one hour I can go eat at a diner and be out in less than an hour than wait for the stupid delivery. People like you give places bad name

Still waiting for a pizza I ordered in 2011… Needless to say, I’ve have decided to order from somewhere else. Maybe they will get here at some point.

I have to be honest. I don’t like Dominos. I never have. Even when Dominos began to revamp it’s menu in 2009. I’ve been hopeful, because my neighborhood Dominos is open until 2am. I love pizza, thin crust, thick crust, crust that climbs on rocks. I’m especially a sucker for pan pizza. When I found out dominos had a pan pizza. I was a bit hopeful. So I ordered 1, I thought it was a fantastic treat after midnight. When you live north of market and are looking for quality pizza after midnight, the options are absolutely terrible. Check out some of my other reviews, the stuff is nasty. So, ordered a pan pizza around 2 months ago for the first time and now I’ve ordered 12. My favorite combination is double cheese and pepperoni. It’s not worth the menu price of 15 dollars, but the two topping «coupon» (although, I don’t know how it can be a coupon if the option is always there) for 8.99 is a fantastic deal. Delivery has always been very speedy. Usually under 30 minutes. I still don’t like Dominos, but if you are a fan of pan pizza then this menu item is worth trying. Definitely a 4 star item and if I’ve had too many IPA’s it easily moves into the 5 star range. So go ahead and order it. However, if you order a cheesesteak from here, you should be burned at the stake.

We order from here at least once a week and always after 2am. They’re rarely late, have only ever forgotten sauces, and the food’s hot. The pizza may not be the best but after the club/​bar, who cares. If you want better quality after this hour you’re SOL. Personally I’m a huge fan of the cheesy bread and specialty pizzas (buffalo chicken!) but avoid the plain pizza and absolutely do not order the wings — they’re foul.

I ordered a pizza for delivery via the Dominos iPhone app. The app said it would be a 29 – 39 minute delivery. 60 minutes later, it finally arrived. i called to check in on it and the person answering the phone gave me attitude

I ordered pizza two hours ago and it never arrived…
I don’t know what else to say… I live a block away from dominos and ordered pizza on a whim. I sat on my stoop about 20 minutes after
Ordering and sat for an hour waiting for the pizza to arrive. I ordered at 10:40 and waited ted until 1am on my front stoop…

Yuk!!! Ordered deep dish pizza with Italian sausage and black olives. Delivered hot, but dough not cooked through, tiny specks of sausage and olives. Will never eat Dominos again. 8900 block Frankford Ave.

Ordered pizzas at 2 AM with an estimated time of 50 mins. 90 min later, nothing comes and the customer care is just rude putting us on hold for 10 mins to give an update on the order. Driver finally comes with a number of other pending orders and doesnt even wait for the call with the customer care representative to reach a conclusion! Utterly rude — both customer service and the driver. Will never order from this again!

Worst experience with any takeout ordered ever! Placed an order at 2 am on a Saturday night and got an estimate for delivery of 42 – 52 mins. The order never arrived on time and even after 3 times of calling the store and being put on hold for a total of 15 minutes, the only answer I heard was that the delivery was «on it’s way». When the driver finally arrived late, he was exceptionally rude. While I was talking to the store, he screamed and drove away. The dominos store was incredibly unhelpful and the service was terrible! Never ordering from here again!

I ordered through grub hub. When the order came it was missing items. The delivery person didn’t correct me when I asked if my total was the one I had on grub hub and accepted the full amount plus tip. So therefore the order total he had was 30.00 less than the one I had, so he took the extra plus the tip. When I got into the house and saw what was missing and what the total difference was I called the store. They apologized and send they would send the missing items right over. Nothing came. I contacted grub hub. Gh said the manager of the store was away and they couldn’t refund because I paid in cash. I have never received a call from Dominos to rectify this, will not order or suggest them to anyone!

I grew up in Michigan and went to college in Ann Arbor (where Dominos was founded). The Dominos there are great — always speedy delivery and the best customer service I’ve ever gotten from a delivery driver. This Philly Dominos completely sucks. Delivery can take more than 30 minutes, so the pizza arrives cold and gross. They often forget things from the order, toppings, sides, etc. It’s not even worth calling them back because it would most likely take at least another half hour to fix the problem. I kept ordering from them because of my familiarity with the chain, but I can’t justify ordering from this one again. One time the delivery driver actually made me come out to his car to get my food. No. Just no.

This place is what it is. It’s Dominos. Their pizza is sub-​par and I only seem to order it after 2am. I would check out the pan pizza-​great quality. The wings are so tiny and way too expensive. Was sent coupon mailer with some deals. When I called and asked for spicy wings on mailer the guy talked to me like I was stupid. He then asked if that was «it» a couple times. If you want good pizza and customer service will order from multiple other pizza places in Fairmount. Also, your re-​do of brushing garlic on your pizza and labeling it as a re-​launch is still disgusting.
Note: This was 5pm during the weekday! haha.

Tried to place an order over the phone. The person who answered couldn’t speak any English and hung up on me. #epicfail

Last night was the second time that I ordered food from this dominos and it was never delivered. I called them and asked if my food was still on its way and they told me they were closed then hung up on me. This was 90 minutes after I ordered. I called back again and they said please hold. They didn’t hit the hold button so I listened to them argue and ignore my roommates calls for 9 minutes before I hung up.
I worked at a chain pizza place for 3 years. I get it. You can’t expect much. But seriously you have to draw the line somewhere. Fuck this dominos. Never order from here.

We ordered 3 pizzas at 1:45 am and they arrived within 15 minutes. The order was correct, the timing was impeccable, and the pizzas were hot and delicious. This is why America is the best country on earth. Amen.

Charged my card for the pizza via online order and delivery driver did not know so there was a double charge when I ordered pizza for a friend. I called to sort out the problem and was interrupted on the phone saying to call back the next day. The pizza that arrived was cold and tasted like real garbage.

Wow. The worst establishment I have ever been in my life. I live around the corner so rather than order take out I stopped in in the way home from the bar and the guy answering the phone offered to make me a deal and give him $ 20 cash in his pocket for a pie. Naturally, I said yes because I just wanted some pizza; but this guy took my money and made me wait 45mins and then tried to claim I never called in a pick up order. Eventually the guy cooking the pizzas saw that I had been waiting an hr and made me my pizza. Bottom line, stay away from this place-​I witnessed the 100’s of calls coming in at 2am and the guy not even knowing how to work the phone. This place is a natural disaster waiting to happen!

I care about customer service, and it’s not very good. But they’re pizza is great. It is very local to me so I will totally continue going.

One of my better decisions on a snow day. $ 7.99 carryout large 3 topping pizza… uh oh carry out only… it was alight i didnt care. Order placement was easy, notifications were quick and clear. As i arrived it was immediately ready. Received an order of cheesy garlic bread… as i proceeded to say «i didnt order that» i was told it was free… FREE yes thats not a term you usually hear in our day and age in ammurrica. Overall wonderful experiece, never fails.

By far THE worst dominos experience ever. I love their pizza. No doubt in their food. What you pay for is what you get. HOWEVER, this store particularly has THE worst customer service. This is the 4^th time that I’ve orders garlic sauce with my pizza and also the 4^th time that they have either forgotten it or gave me marinara sauce instead. On top of it I ordered icing with my lava cakes. Did I get that? No! Of course not! So I called the store and a very polite woman told me that they would be sending both sauces to me. 10 minutes later I get a call for the delivery driver saying he’s out front. I asked if he had both sauces. NOPE. He forgot the icing. 20 minutes later and I’m still waiting for both my garlic sauce and icing to be delivered.
It’s a shame because I do love their pizza. But safe to say, I will not be ordering from this piece of crap store ever again.