Cosi

Not a fan. Simply not impressed with the food, the atmosphere or the service. $ 12 for a bowl with 4 – 6 mc nugget sized chunks if steak on a bed of lettuce seems a bit pricey for the cookie cutter chain. One word sums it up.meh.

Cosi is the coolest place to hang out in Midtown Village. It’s a trendy atmosphere, has gorgeous big windows, the staff is always so friendly, and it has a really nice refillable drink station. When you want to chill for a little while, and grab something to eat and drink while you read or mingle, this is the spot in Midtown.

pricey food and sub-​par service. the half of any sandwich or melt looks like a crust. only three people and they took forever to make the food. understaffed on that sunday

The girl at the soup counter seemed irritated that I wanted to order food. She seemed even more irritated when I asked for the soup that was served on a different day. Overpriced and not even tasty. Bahn mi sandwich was all fat. I paid 12.39 for a mini half sandwich and cup of soup and soda.

I work right next door to Cosi and it’s perfect for my 20 minute lunch break. I usually get their tomato basil soup because it’s absolutely delicious and I’m not a big soup fan. They serve it with your choice of either original bread or whole grain. It’s thick yummy and so tasty and the best part is it’s ready to go within just a couple of minutes. Also their salads are amazing too.

Customer service sucks!
Strike 1: I’m the only customer in the entire store, somehow my bagel is never ready in less than 5 minutes because the guy is not getting bagel out of the toaster.
Strike 2: two weeks ago I asked for bacon, egg, and cheese on a bagel and I got cream cheese instead! I called an hour later and the manager lady said she would «get me» the next day. The following day I got a free bacon, egg, and cheese on a bagel and it was very nice of them… Until…
Strike 3: the only customer in the entire store, I said good morning to the bagel guy, he replied without making eye contact, didn’t care to service me, kept on checking a tinny list in a small piece of paper and totally ignored me, meanwhile manager lady kept her back at me but I know she saw me coming in, because of the noise of the door, 2 minutes went by and nobody asked me what in hell I need, I’m going to be late for work, good bye così. I left without my breakfast.
Also, like another review said, you have to repeat your order to them.
I feel sorry for the business Corp, they need to train these guy ASAP, or they will have to close this store.

Service is terrible. Employees don’t make eye contact with you, don’t explain how the order process works (you order at one spot, repeat your order in another, nobody tells you how you know when your meal is done). Food isn’t that tasty either :/

There are few things that taste good at Cosi, after all it’s just a shit knockoff of Panera and it costs more! Anyway, the service at this location is atrocious, every single time. I have come here several times over the past 4 – 5 years whenever I can’t get Panera or something similar and it’s always a nightmare. The management is a joke, the staff all look and act like they are ex-​convicts, and the whole store is so dirty and unkept that it’s no wonder people aren’t getting sick everyday eating from this place.

This cosi is a good one! The lines can be out of control long around lunch time as everyone is grabbing lunch between classes, but the staff handles the rush well! The separate the ordering lines so that quicker orders are tackled pretty much immediately. If you just want soup head on up to the register!
It can get pretty loud in the place during the day with students popping in and out so I wouldn’t recommend for studying. Although it’s a lot quieter in the evening when students have moved else where along campus and it’s open decently late it you prefer a spot like that for studying. The upstairs seating is also always a good option as a lot of people forget about it. Otherwise this is a pretty standard cosi nothing to complain about. Oh and as with all my other reviews of cosi’s throughout the land get the chicken TBM melt!

Maybe it’s too much to expect but a pleasant staff would be nice. I had an awful experience today with Nashiir. Some individuals should take a step back and realize working with the public might not be for them.

I have no idea what is going on with this cosi. I waited for 15 minutes as the second person in line before walking out of the store and the first person still hadn’t had their order taken. The employees seemingly just walk around in circles doing nothing.

Why did it just take over 5 minutes for me to get only a medium coffee? Because there wasn’t any coffee made in a coffee establishment, that’s why. In addition, there are non-​customers sitting in all of the outdoor seats and the floors and counters are sticky. I’m done with this Cosi. I’ll be going to Brew Ha Ha from now on. The customer service is just too poor here.

Just what, exactly, is going on here. It seems that I will never understand the Cosi clue! This location’s low-​level management is just awful and confused. I’m sure their intention is to IMPROVE, but obviously that ain’t happening.
This location keep changing their in-​store ordering setup. One day, you’ll order here, go pay there, and come back here to pickup your food. Another day, you’ll order and pay there, then go to the other side to pickup your order. Why you are trying to confuse us, Cosi?
Oh, you prefer to place your order online for pick up, make sure you got all your items, they have the tendency to miss either your bread or your coworker’s bag of carrots, or perhaps they will forget the whole order. Re-​think.
I believe that their management operation is just awful and confused. I try not to go, but it is around the corner from me, and it is one fast Ritalin food. Sometimes I cannot resist.
I have another legit question, Cosi: Why most, if not all, of your employees are miserable and unhappy.
One and half Unilocal

Since I wrote a rather negative review in 2011, this Cosi got a lot better. You can always tell when a change in managers happens, as it directly affects, for better or worse, the quality of the help, and the general upkeep and appearance. I wish that I had written a positive review in the last couple years because now, there has obviously been another change in managers (in the past month or so — this being written on 5÷18÷15), because now it is an absolute DISASTER AREA! There is total chaos in the store. It looke like every counter person is new and has had NO training and has no idea how to make a sandwich. The people who are apparently supposed to be supervising/​teaching/​helping, are totally useless. Customers mill about, not knowing where to stand– orders back up — the counter person asks the helper what to do. the helper pulls out the menu card. they study it. There is a line for everything — ordering, paying, etc. TERRIBLE!
I can only wait for the NEXT change in management, which hopefull will come soon!

I hate the setup of this cosi… It’s really confusing because you have to give your order at one end (not where the cash registers are) and then you have to walk around to the other side and repeat your order to whoever is at the cash register. the setup is not systematic, it is jumbled and confusing and the employees don’t really assist with directing traffic because they expect you to know the process (which i think is unreasonable considering no other cosi i’ve ever been to is set up in this manner)
In addition, I was 1 of 2 customers waiting on an order and i watched my hot beverage through to completion and it took FAR too long for me to be serviced. I’m usually relatively patient with this kind of stuff and I would have been in this situation had the employee making my drink 1. known what she was doing and 2. not had three different conversations with other employees in the meantime.
Disappointed and probably won’t be returning to this location.

I’m quite embarrassed to say that I’ve never been to Cosi until recently. Upon arrival, I was given a fresh piece of multigrain bread. Why? I have no clue. Did I eat it? No, I devoured it while in heaven. Seriously, their multigrain bread is on point.
I ordered a caesar salad sandwich, obviously on multigrain bread. The sandwich didn’t have that weird lettuce to dressing ratio that some caesar salad sandwiches have. It was perfect. I was really full half way through my meal so I was lucky enough to enjoy this the next day as well.
I thought this location was clean and attentive. So glad I finally stopped in!

I like to go to this place for breakfast. Their western croissant is great, if you order a medium coffee, the combo is only a dollar, so the total for breakfast is around 5 bucks. I personally think the food has better quality than dunkin donut if you are looking for a fast breakfast. Their coffee is OK, the dark roast tastes like medium.

I like this Cosi because the customers are very interesting especially because it is located at the heart of gay culture that always bring interesting stories and friendly atmosphere.
Also I started to come here instead of coffeehouse because this is the only place around south philadelphia until 11 p.m. That and free Wi-​Fi make this place wonderful.
Their food is quite salty overall.
Their coffee is not great but ok considering the price and you are welcomed there to work until 11 p.m.

I have been here a number of times, and I have been happy each of them. The service is great (today I had a spectacular wait staff who responded quickly to my concerns about the number of tea bags in my drink!). They have soy milk, something you cannot find at every tea/​coffee shop. They have a quiet atmosphere.
Now, here is the conjunctive. I only go here for tea and I am a cosi member so I get rewards for using Cosi over one of its competitors on the opposite corner of the street. I do not know anything about its food, wireless internet, or high calorie desserts.
But, what I do know about it, I do like.

Came here to study.
Internet: unstable
tables: unstable
service: inconsistent. the MANAGER forgot to make a drink order. If the MANAGER is blatantly forgetting to do things, i don’t understand how the restaurant plans on functioning.
tea: decent, but realized they are sitting in an semi-​open canister on the counter the ENTIRE day.