Chez Bow Wow

I took my 2-​year-​old cocker spaniel mix here today for the first time. I am very particular about his haircuts because we’ve had some bad experiences in the past. The people working there are so friendly and I love how they let the dogs mingle with each other (no crates!). They cut my pup exactly how I asked and even did a last-​minute extra trim on his little «beard». I would definitely recommend this groomer and will be returning again soon!

We love Bow Wow. They do such a great job with our chocolate Lab, Cooper. They are very professional and friendly. They’re definitely worth the money!

I took my kitty Achilles there for a grooming and was glad that I did, everyone there was very nice, friendly and professional, I will be a returning customer.

I brought my 13-​year-​old Westie in for grooming last Friday. In his older age, he’s been having issues with skin tags — raised bumps that don’t seem to bother him, but that can get snagged on shears and razors. He has a lot of them, and I worry every time he gets groomed that he’ll get nicked. I dropped him off at 10am and when I picked him up at 2, he was so happy, clean and handsome. Not a nick anywhere, which I know was no easy task. While his haircuts are about as pricey as my haircuts, Chez Bow Wow is totally worth it.

Didn’t see enough of their offerings for a solid % (only got my pup’s nails trimmed). The gentleman was very courteous and trimmed the nails wonderfully. RECOMMENDED.

I have a 5 ½ month old ShihTzu who was going in for his first real grooming to this place as I previously had his face & paws trimmed once. Had a discussion with the groomer who said so you don’t want him shaved. No I don’t want him shaved. I want a Teddy Bear cut with about half off of the hair he has now because he is hot. I come back to pick him up and his hair has been cut all the way down to his body pretty much. Thanks now he doesn’t look like a puppy at all & he looks awful. Never going to this place ever again.

I am very particular when it comes to my 2 year old Maltese. I called to make an appointment and received something within the week. Upon arrival, there was sufficient parking available right out front. I met the woman who would be grooming my little guy. She asked me very particular questions about the length, teeth brushing, tail, and ear hair. I was able to purchase at tooth brush specifically for personal use on my dog only! I really liked that. She gave me a time frame and I assured her I would be close by. After receiving a call when G was completed, I returned to the shop to find he looked great. A clean coat, great blow dry, cleaned up tear stains, nails done properly, ears clear of hair, and he was happy and excited. I also had the chance to meet the owner. She was kind, informative, welcoming, polite and very knowledgable. I definitely will be returning for daily grooming. You can’t go wrong here, the place is clean, spacious and professional. It is very easy to find and the staff is very knowledgeable and informative. They even call to remind you of upcoming business. Take your business here !

I was left feeling very dissatisfied. I have a Shepard lab mix who has been getting a buzz cut for the last 5 summers, yes it grows back fine, and no all that hair doesn’t keep her cool. I assure you her body language and energy level in the summer is dramatically better after she is shaved. But even after explaining this to the person on the phone I was made to feel like a bad dog owner. evan after I explained it was a close family friend who is a vet that suggested it years ago. The phone conversation was bad enough but they gave it to me again in person, and I get it, they want to make sure I’m making a responsible informed decision. So sure I’ll sign a waiver and bring a bottle of sun screen in… But they could have at least done a thorough job. My dog had several patches that were missed which I would overlook if she wasn’t one of the most docile, placating dogs I have ever met and then to be charged 90 bucks for it, I will not be going back.

We’ve been taking our terrier mix (read: mutt) here for about 7 years now and I can’t believe I’m just now reviewing Chez Bow Wow! Our dog gets a consistently good cut here. I have strayed a few times in search of a cheaper groomer but have always come back because the cut was shabby. They also give our pup a little faux hawk when we ask without blinking an eye. Highly recommended!

I have taken my puppy here twice. Once when he was about 3 months old and then again when he was just over 4 months old. His hair grows very quickly so only about a month had passed since his last haircut. The first time I took him I was charged $ 75. I took him again this past weekend and was charged $ 85. The person at the counter (who was less than enthusiastic about being there) told me it was because he was no longer a puppy. I informed her that he was only 4 months old to which she replied in a very uncertain tone «yeah, 4 to 6 months is usually when we charge for an adult.» Obviously there are no clear cut policies on pricing and it can change depending on the person ringing you up.
Not only do I believe the pricing was unfair, they also had my dog for over 4 hours and neglected to call me to tell me that he was ready. When my husband dropped him off they told him it would be less then 4 hours because they were not very busy. At almost 5 hours, I had to call them and ask if I could pick him up. The people are unfriendly, the dogs all roam around together with little attention (at least what I observed). I will be looking for a new place. Not worth the overpriced (and unsteady) money.

I took my persian cat, Thaddeus, here a few days ago for a lion haircut and bath. He’s an older cat so his skin is super sensitive and he was really matted, which was causing him discomfort. I brought him to Chez Bow Wow and the owner (didn’t get her name) was so sweet to him and did a great job with his grooming. He was only there for about 3.5 hours (pretty quick for a groomer). After his cut he looks great and smells pretty good too. The shop seemed really clean and organized, all of the girls working seemed nice, and every dog I saw inside was beautifully groomed. Thad is much happier now that he’s tangle free and I’d gladly take him to Chez Bow Wow again.

I have been taking my dachshund/​terrier mix here to get his nails trimmed for a while now. He absolutely hates it. He seems to tolerate the nail filer more than the nail cutter. They all know Eddie for the wrong reasons — mostly the shrill shrieking — but they’re so nice to him anyway. A lot of times he just needs moral support and someone else is kind enough to distract him and rub his neck as he’s getting his nails filed. I’m sorry Chez Bow Wow, I’ll never go anywhere else.

I have brought my dog here for the last year and he is a bit hesitant (which is normal) as we walk in the door and then as soon as he’s taken back, I also notice his tail goes up as he loves mingling with the other clients. He always looks so handsome at the end of his time at the salon. Twice I have brought a friend’s dog to Chez Bow Wow and twice they have come out and sympathetically wrangled him inside as he is terrified of groomers… I am so grateful for this help I have received. I highly recommend this fabulous grooming salon for your best buddy…

The first time I took my little pup here was about 8 months ago and returned two other times. The last time was this past Thursday.
My puppy absolutely loves coming here. They don’t crate or cage up the dogs prior to grooming or even after. Which allows her to interact with the other dogs there and nothing brings her more joy than having playmates. She’s always so tired out after being at the groomers.
The staff was professional, friendly, and attentive. They showed reassurance when I had a concern the last time I brought her in about her ears being cut too blunt and made sure I was happy about it when I came to pick her up.
They are a bit on the pricier side but I believe you do get what you pay for. And I’m extremely picky and particular when it comes to my puppy. So now it’s hard for me to go elsewhere. They keep their past services on file so you don’t always have to repeat what you want, which is great. My puppy always looks and smells wonderful upon leaving.

I took my large, elderly, grouchy cat to get some of his matted hair taken off… I didn’t really care about aesthetics, just cleanliness. They did a great job in both departments, considering he is a miniature bull when he gets annoyed.
The groomers got most of the mats out without shaving. They weren’t able to give him a bath as I hoped, but that was understandable given his temper. The good news: they only charged $ 45 (for a brush out and minor shaving) versus the $ 81 estimate for a full shave and bath. I can live with that!

This is my cat’s favorite grooming salon. The attendants here are super quick, sweet & professional. They also quickly brush his coat which removed all the superfluous fur.
I used to get my cat’s nails clipped from Doggie Style before but we were never satisfied. Then I found Chez… I keep going back for a monthly grooming session for my dear kitty. Highly recommend it!

I’ve brought my English Springer Spaniels to Chez Bow Wow for the last five years. Consistently receive great service and they are true experts at dogs with bad manners-​one of my boys can be a handful and they continue to invite him back. They keep excellent records on your pets: from which clipper and details you have requested in the past to health issues.
Gwendolyn is truly one of the most compassionate people I have met. When I lost one of my dogs to cancer, she sent a floral arrangement to my home. She is rare in an industry that seems to have pet grooming salons popping up all over No Libs. Don’t be fooled by lower prices elsewhere. You get what you pay for. And for me, I am a loyal Chez Bow Wow client. Won’t take my pets anywhere else in Philadelphia.

I’ve been bringing my three cocker spaniels to Chez Bow Wow for a few years now. That itself says a lot. My dogs are always happy to be dropped off, and always look great and act like they’ve been treated well when I pick them up. Gwendolyn takes special care of one of my dogs that has skin problems. She even called our vet on her own to see if he had any recommendations. I highly recommend them. And they always have a kitty or two hanging out that needs adopting.

Chez Bow Wow is a great groomer. We took our dog to be groomed for our wedding, and they did a really nice job. Friendly service, reasonable prices. Would use again.

Dear Chez Bow Wow, I heart you. My dog is small and super furry and high maintenance and a little dumb, but by golly we love her. She is not always the easiest to try to groom and after giving her one too many horribly homemade haircuts, I took her here and she came back looking ADORABLE. They’re super easy — you drop of your pet, they give you a time frame (usually about 4 hours) and they call you when the pet’s done. I’ve never had a problem making an appointment. The last time my dog was there, she got super anxiety and got a little sick, but they took care of her and gave her water and called me immediately. Everyone here is so nice and very very good at what they do. They’re reasonably priced (I usually pay $ 60 – 80 for a full groom, depending on how long my dog’s hair is) and completely professional. I won’t take my dog anywhere else.

We brought our Schnoodle, Chewie, there yesterday for his salon session. It was our first time there with him and I wish I brought him there sooner. When I picked him up, he was a happy pup. He was so so soft and fluffy that I could not believe it. He smelled wonderful. He has crate anxiety and most groomers like to put the pups in the crate. But I found a happy dog playing with other pups and toys.

I want to begin by saying that I was a regular customer here and always left with a groom that I was quite pleased with.
On my final visit, I dropped off my dog at around 8am, expecting to pick him up around noon (I had an afternoon picnic to go to and told them I was hoping to pick him up before 1).
At around 1, when I had not heard back, I called to see if he was almost ready to be picked up and I was told he was up next for grooming. I decided to make the drive to Northern Liberties (I live on the other side of the city) and have lunch at a local restaurant and wait for the phone call to pick up my dog.
At 3:30, when I still had not received a phone call, I called the salon again, and was told he was being groomed and they would call me shortly.
At 4:45 (knowing the salon closed at 5) I called back to tell them I was coming to get my dog, finished or not.
The salon charged me full price for my dog ($ 70) but did not offer any reasoning why it took 9 hours OR apologized about my inconvenience or the fact that me entire afternoon plans were lost. I cannot imagine a salon keeping a dog for 9 hours let alone an anxious dog who does not do well at the groomer.
I will cut my dogs hair myself before putting him through a grooming session at chez bow wow.

You couldn’t ask for a more friendly staff!!! The ladies are great !
I take my pug and weimaraner there as you know pugs hate there nails cut, but Susan has the magic touch with Olive my pug, they are very patient with my fidigity pup. Thanks ladies. I have even brought a friends dog for grooming and the dog and owner were very happy. Great place for you and your pooch.

We call this place Chez Ow Ow Ow.
I was in the neighborhood and my dog needed her nails trimmed so I took her in.
Horrible, horrible, horrible.
From the «I couldn’t care less» customer service to the way they manhandled by dog, to the annoying «I’m going to let your dog sit here uncomfortably while I talk with my douchebag friends» to the absolute butcher job they did on my dog’s nails.
Seriously, there was blood everywhere. And she continued to bleed for an hour after.
Just horrible. If this is how they handle dogs when owners are standing by, I’d hate to see what they do when owners drop them off and pick them up later.