Cellular Sales, Verizon Wireless Authorized Retailer

i was duped because i went to this store thinking it was a verizon store, but its really just an authorized retailer. avoid this place! i went in and got a «free» tablet that actually ended up costing me money. my fiancée went in to get an iphone 6 plus. they told her they were out, and that «all the stores» were selling out of them, and tried to sell her on a regular iphone 6 (guess thats all they had in stock.). The guy tried to tell us the closest available iphone6 plus was in wayne, pa, or mt laurel, nj. well, this is incredibly misleading, because we called the verizon store on walnut street and they had PLENTY in stock. so in reality, he was just calling other «cellular sales» stores, when all we had to do was go to a real verizon store right here in philly to find the product my fiancé wanted. the etiquette of the employees there is on par with a sketchy used car salesmen… the next time i need any verizon products or verizon service i will take the subway into center city and hit the actual verizon store.

Stopped in for assistance with my iPhone 6. One of the jokers there tried to troubleshoot my issue for about 40 mins without success. So they tell me it’s an issue with my phone and Apple will have to fix it. I decide to get a second opinion before hitting the Apple Store. Turns out he didn’t activate the new SIM card correctly. These dudes are only there to sell you stuff nothing more nothing less.

Terrible store. I’ve been here a few times as well as my friends every time we had a problem. The service is terrible they are very rude and they lie to you. They said I qualify for a free tablet of course I was skeptic so I ask them if it’s totally free. They assured me that I won’t cost anything and my bill will not go up one penny. Well let me tell you they were sending me bills for the cost of the «free» tablet and my phone bill was sky rocketed because I was paying for this tablet. I never signed anything. After calling this store the manager was so rude saying «well you signed a contract, too bad «they are an authorized dealer of verizon not actually verizon. I called verizon wireless who helped me out they called the store and found no record of me signing anything. Finally had the outrageous charges removed from my bill after a month going back and fourth. It was a nightmare. My friends, my family are all aware to never step foot in this store. They are rude and uncouth and flat out liars …

I went there to add a line and they fucked up the billing on my account plus they sold me a SIM card for $ 20 bucks and when I tried to activate the SIM card via customer service it was already attached to another person’s account.
Stay away from this location.

One word — Brutal! They are trained very well in pleasantness and niceties — but that’s where it ends, because they apparently are also trained in incompetence and stupidity. Once you’ve signed the papers and given your money, their customer service skills and professionalism comes to an abrupt stop. They’ll tell you to come in and pick up the phone you ordered, even though the phone is not there. Then they won’t return your phone calls or follow up with you. I could go on about the aweful experience I had with these jokers, but the bottom line is find a different place to buy a cell phone.