Barbera Autoland

Worst experience ever took my car there for an oil change they told me one price took 3 hours then charge me more Said they was going to credit my money back to my card for the inconvenience in haven’t done so yet. They then left my oil filter cover half way off that I didn’t notice till I got home. so I had to drive all the way back for them to act like it wasn’t an big deal like it wasn’t dragging under my car for 4.2 miles. Some of the staff was very rude in the service manager was acting as if he was too busy to help once his assistancewas needed. I give this place an negative 5 stars. Hopefully you can value your costumers time and money next time

No problems at all since ive been taking my truck here. I didnt buy here so i cant comment on that, but i take it for service and so far im happy

Took me 3 months to get my vehicle back (15 jeep renegade) after i was rear ended and there was barely any damage. Ill never take my Jeep here for service ever again. Service ladies were friendly, but thats only reason ill give this place even a star. Is barbera the best? Not even close.

I gave a review of Barbera’s Autoland, Unilocal removed my review because they didn’t like what I said about Barberas Autoland, maybe Unilocal this as unethical as Barbarous Autoland. I find the removal of my review uncalled for. If I find someone’s dealings unethical I should be allowed to make that statement. What I said was that Barbera Autoland is unethical in their dealings and if you choose to buy a car from them, all I can say is Buyer Beware. As everyone who has given them one star and made the statement that they don’t deserve even that. Let’s see if Unilocal removes this next.

I wouldn’t even give this place a star. We were looking for a mini van for our family. John Pagano showed us some minivans as soon as we started to discuss payments John disappeared and the sales manager came over. We settled on a price and after all was signed we got into the car. The side sticker was ripped off and thrown in the back. The amount on the car and what was on our agreement was different prices. I feel like these people are real scumbags. I don’t like salesmen to begin with but was pretty shitty to see. They also promised to send our plates to us with a plate holder we still have yet to receive. You call and talk to people and they are down right rude. No customer service at all. I hightly recommend going somewhere else in the future. TERRIBLE!

The customer service at this place puts all other poorly managed auto shops to shame. The moment I walked into this place I felt like I was unwelcome. Not one person had a smile on their face or looked attentive to a new customer walking in the door. After one of the reps finally decided to call me over to the desk, I informed them that my car had broken down and I had AAA tow it over. I said I suspected there may be a fluid leak but I was not sure. I presented the rep a $ 29.99 coupon for a car diagnostic that came directly from the website. The rep looked at me like I was cheating the system and immediately ran to the back office to show her superior the coupon. She then came back out and told me that they would «honor» the coupon but then also immediately invoiced me $ 109 for the «leak» diagnostic. I questioned this charge but she said it was separate from the car diagnostic that is performed (???). It seemed crooked but I had no choice in the matter, my car was broken down. She then told me that they would call me in the afternoon to explain the diagnosis findings and the repairs needed. The rep was not friendly, and I would go as far as saying she was rude when I quested the invoice. Again, not there to help me but to help herself.
I received a call just hours afterwards from the Barbera sales team looking to see if I wanted to trade my Jeep in for a new lease. I knew that was not a good sign. It clearly meant that they were more interested in taking my used car and selling me a leased vehicle than they were in helping me fix my current car. I am a business student so it is not too hard to figure out that they can fix the car for much less than they quote me on it and sell it used at a premium while also getting a leased car off the lot. It signals to me that they are going to charge a premium price on the quoted repair to incent me to just trade it in. So what happened next was not a surprise.
I received a call that night (Tuesday night) and they told me I had over $ 1300 in damages for things that seemed entirely secondary to a fluid leak. The rep told me that if I approved the transaction that day, I could come pick up my bar either Thursday or Friday. Reluctant to approve the repairs, I did some research that night and spoke with family friends who are well seasoned in car repair, and when I told them the repairs requested, they said I could have all of that done for less than $ 700 and that some of the repairs did not seem to align with the way the car broke down and were not required to get the car running again. Again, with a car sitting at the dealership unable to move, it is really hard to make choices to change shops. I spoke with my mother (I am in graduate school full-​time so financial decisions still go through my parents) who approved the transaction on the car. She then called back the next day (Wednesday) at the autoshop and spoke with the rep who assisted me and OK’d the repairs. She was then told that it would be ready for pickup by Friday at 5pm.
Friday at 5pm rolled around and the car was not ready. When I called back, the rep was again very rude and claimed that she never told me it would be ready at this time. I find it hard to believe that someone would just flat out lie and be rude about it but I guess that is the kind of person Barbera hires and trains to be their front end customer service. We were then told Monday at 5pm.
Monday at 3pm — no call back. I called back and finally after ONE HOUR on hold, we were able to reach the rep. Again, unhelpful. We escalated to call to a manager who finally said that the car would not be ready at 5pm but should be done Tuesday. We are now approaching 5 full business days to repair a fluid leak, a corroded battery terminal and a starter… all things that could be done in just a few hours. All the while, my mother and I were abused by customer service.
I am happy to see there are so many people who have had miserable experiences like myself, but as a business person it makes me sad that management has not made impact changes in their business process.
I will make sure I never recommend this autoshop to any friend or family member and share my experience across social media. This has been unfortunate.

Traded in my lease and John Pagano helped put me into my new car. He was patient, knowledgeable, and fair. As a woman, it is easy to feel taken advantage of in the men’s world of a car dealership. But, John respected my opinions. He made the buying process quick and painless!

These guys have horrible customer service. I have been receiving fraudulent emails from them for the past year. Tried calling them 4 times and every time the problem was «taken care of». This last time, I called and was treated very disrespectfully by management and their IT guy. Do not shop here.

Good people, just a bad process. I will admit, the deal we tried to get done was complicated. However, I was low balled on my trade. The vehicle was over priced with no movement. Also, tried using the Affiliate Rewards program with no luck. The program has a specific way to structure a deal and it wasn’t followed. I’ll continue to use them for service but I’ll purchase at a different location.

Check in people are rude and unavailable.. someone will be right with you they say SMH. So after a 2 hour and 20 min oil change and inspection another 8 mins to pay the cashier. Valet to service counter to deliver a car please … I’m still waiting

Long story short, I bought a 2008 Jeep for 20,000. I drove it home and took it straight to my mechanic after it was making noises in the engine and the oil light was on. They sold me a car with no oil inside. 5 quarts were needed to fill it. I drove 35 miles like that home on 95 S. I was told by the manager Mike, «If I wanted an apology, the service manager will call to apologize on Monday». That never happened. The weather stripping on my Jeep was coming off and I was told it was being sewn back on. I picked my car up and noticed that the soft top was completely sewn shut so there was no way for me to open the top at all. Completely malicious. I have video of the manager telling me he doesn’t know how to take the top down (I would say that too if I had known the top was sewn shut with cables). Pictures and video are available on this website. 6ABC and NBC 10 aware. Coming to look at the car tomorrow for a story.

This place is a joke! Worst customer service I have ever experienced. I went to this dealership to see a specific car I saw on their website and was ready to buy that day. The sales people were so incompetent and rude they made it impossible.
They pride themselves on getting cars for people that would not be qualified anywhere else — bad credit, no down payment — so the people they are dealing with are desperate and have no choice but to accept their horrible customer service, high prices, and rude sales people with no knowledge of what they are selling. If you are a qualified buyer, go to a real dealership, do not waste your time here.
I would also like to add the website ‘ePrice’ is completely bogus. It is a combination of discounts that you must qualify for. While you may qualify for 1, possibly 2, (I qualified for 0) you will NOT qualify for all, so combining all of those discounts and listing it as ‘Barberas ePrice’ is completely misleading.

«Suck» does not begin to describe our experience here. Called to verify the vehicle we were interested in was still available, and was told by LAUREN that it was. We explained we were driving over two hours to get there. Got there and guess what… we were passed off to another associate who informed us the car key were not available and it was not on the lot.
Of course they were happy to offer to show us a more expensive vehicle.
DO NOT WASTE YOUR TIME

PLEASE go elsewhere!
Not only am I totally inconvenienced by having to come back to this strange place a second time because of their own incompetence, but the service department deliberately tried to overcharge me. Nearly every team member who I interacted with treated me with outright disrespect. Someone told me that $ 320 is 10% off of $ 340. What? I actually had to do math on scrap paper in front of them to show I understood the scams they were trying to pull on me. I dread having to go back and sit in the waiting room a second time, but their mistakes have given me no choice.

Went to the blvd bc I thought Barberra was the best. Sales person wasnt too pushy which was nice but they lowballed me on my 2 trade ins so I took my business elsewhere and found a fair deal. Glad I did some research bc it saved me about 3 grand.

If there is a chrysler service in another planet go for it, the place is a joke, I have a 2014 300 chrysler and anytime I go there, something is needed, last time they quoted me close to $ 900 for breaks, I refused to do it and the customer service in the middle, got upset, it’s been 4 months now the car and the breaks are fine, forget the wait time for hours for service.

I really liked that my sales person wasn’t pushy, sleazy, and didn’t smoke in front of me. I’ve had plenty of bad experiences in the past and dreaded coming to a dealership, but Marc B. was top notch. I don’t even know if Marc is a smoker, but nothing is more irritating to me than when you step out the door to go look at some cars and the sales person lights one up. Marc gave me the best experience I’ve had buying a new car.

Horrible and deceiving, no help from general manager. I will pursue legal action.

It’s a shame I even have to write this. I went to Barbara, about a year ago interested in a brand new 2014 Dodge Charger. I originally emailed them about the car I wanted and spoke with «Mel» so originally she was handling everything. A week or so later I went in to meet «Mel» but she wasn’t there. I Spoke with «John Pagano», at the moment they didn’t have the car I wanted, and a dealership in Owing Mills Maryland did. Now I’m looking to buy a 2015 Dodge Challenge, so what do I do? I email a couple dealerships, and «Amy» from barbera gets back with me. I email her what I want detail, by detail. Currently I work in the medical field and don’t have many free hours to come inside and speak. So like most people in the 21^st century, I handle business, via email, and electronically communicate. Yet I get 2 very in the least unprofessional emails from «John Pagano». One I posted a picture of on the review page. In ending the «Barbera Dealership» can offer me a car for 1 $, and thanks to «John Pagano» I wouldn’t think about accepting that deal. It’s the principle, customer service is key. I will network and share my terrible experience, with colleagues, friends and family.

Wish I could give it ZERO stars…
Talk about disappointments… they just keep coming when I’m at your dealership.
I arrived to pick up my Jeep today (that was done last night) and there is still yellow on the white paint of the «new» car. (that I’m told came from the tire shine that your detailers put on the car… hmmmmm) I’m very happy that I did not come pick it up in the rain last night b/​c I would have probably left without examining the car and seeing the issue.
At this point, you have inconvenienced me soooo much that I am thinking about reviewing the paperwork with the lawyer at my office to see what I can do to get out of this deal completely.
I just can’t get over it…