Applebee’s

The waiter didn’t come to our table until 30 minutes into us sitting down. It was 9:30 and the place wasn’t even half full! Thank god for the self ordering tablets on the tables so we could actually get some food ordered! Food was good as usual but the service was nonexistent.

Waiter Mike was very pleasant, customer friendly and he has worked here for three months. To me everything interaction matters when I sit down at a restaurant from my great at door to my good bye when I leave. We ordered from the 2 for 20 meal“The baby back ribs”. They were very tasty. They taste like they had a whole pig in the back roasting lol.
Back to my experience … Please visit this restaurant and make sure you ask for Mike…

Everything about this place is completely average or a bit below… the food, the décor, the noise level, the cleanliness, the clientele. The servers tend to be nice. There are better restaurants close by. Go to one instead of here.

Stay away. My fiancée and I came in one night and it was so unprofessional that we got up and left without service.

I’m here now for light birthday dinner and cocktails and while eating my dinner I discovered a finger nail in my meal. I brought it to the attention of our server; she was very polite and asked if I’d like to see the manager to which I replied yes. And here is where the story gets interesting! He came over to our table and initially just stood there. After 30 seconds of awkward silence I finally said to him «it was me that had the nail in her food». He said «OK». Again 39 seconds of awkward silence he finally said «well all my cooks wear gloves… soooo» I replied well there was clearly a nail in my food. BTW, the server took both the plate and the nail back to him and showed him. He was very unapologetic and basically said well what do you want me to do? I was stunned at his response and lackadaisical attitude. He walked away and my friends and I just looked at one another. He did offer to come my meal but only after he realized that he should at least do that. Once he walked away I thought about it and decided I wanted to write a review in Unilocal about my experience. But before I did I wanted to give the manager a chance to right this wrong. I asked the server to call him back out. Once he got to our table and again just stood there looking at us, I asked him what his name was, as he had not introduced himself. He told me his name was Jonathan and I informed him that I wanted to give him a chance to correct the issue before I posted this negative review on Unilocal.I explained that this would probable negatively impact the restaurant and that I didn’t want to do that if he planned to show a little more interest in our incident.
Needles to say he still wasn’t very apologetic. All I can say is had he handled the situation in a more professional and empathetic manner this post would never have been generated.

As expected. not very good.
Came here because the showing to a movie for my son and I was later then expected.
Riblets were cold and flavorless.
The $ 4 special pint of Sam Adams seasonal tasted old.
Rap music was way to loud and odd to be playing in an Applebees. Imo. (I like old skool hip hop) so no hate on the music. Just not the time or the place. Seemed off.
Service was slow. And not overly friendly. I unfortunately heard at least four conversations from wait staff about the abysmal morning mandatory staff meeting they all had.
One servers comments. «I’ve been up since 6:30 this morning. This is ridiculous! I’m tired .». It was only about 1:30 in the afternoon. Hmmmmm… Still trying to figure that one out.
Just avoid here, like I know I should have. It gets the second star because of while I couldn’t fathom eating the food I was served. My kid Loved it. And ate every bite.

typical

Not understanding the bad reviews here I absolutely love this applebees. The food is always great and the service fast. We never have to wait to be be seated and they allow us to always have our preferred table. This is my go to whenever family comes from from new york or maryland. Love it.

This place is a sewer. Do they dig in the dumpster of a real restaurant and serve it?
I’ve tried this place off a few times over the past almost 10 years, and it ALWAYS SUCKS.
How can you have this bad of service for close to a decade, presumably with changing managers, wait staff, and cook, and it always sucks.
The service is a joke, I’d be almost better off grabbing the food myself. My good friend even talked me into having breakfast there, and it was cold, dried out, and the sausage tasted like it was came out of a broken freezer at a dollar store…
I’m gonna need someone to pay me to eat there again…

My worst Applebees experience!
Don’t get me wrong, me and my wife love Applebees. We’ve tried out Applebees across many states when traveling but by far, this branch is the worst!
Horrible customer service. To enumerate, food took 45 mins before it came out (1 app and 2 entrees) our server forgot our appetizers, entrée’s was served cold and worst of all my steak was not cooked medium!!!
It seemed to me that our server was not paying attention or her mind is somewhere else. I don’t know. I often look to see if she’s around but she’s not, so asking for something like water, sauce or ketchup would take you a long time. To me, it looks like she doesn’t care at all.
We will never eat at this branch again.

I finally got the chance to redeem the gift cards I received during the holidays. This Applebee’s location is located in a strip mall. It has ample parking spaces, and handicap accessible. We were seated immediately as we entered. The server approached our table in minutes and was friendly and knowledgeable. The Napa Chicken dish I ordered was delicious. They could do better with the presentation of the parmesan shrimp dish, while the Blackened tilapia needed more seasonings but was good. We finished off our dish with a chocolate chip cookie sundae. The ladies bathroom is large, spacious, clean and wheelchair accessible. There is a changing table for the little one. I will definitely return here in the future. Oh, and one more thing, they have free WIFI!!!

Well, sometimes you just gotta stop into one of the neighborhood chains.
Quality: Tasty basics and some unique favorites. Food is cooked properly; not under or over cooked steaks, chicken and sides. Ingredients are basic, no fancy stuff here like aged beef.
Drinks: basic bottles and drafts, creative mixes.
Location: Residential shopping area, plenty parking, easy access. Shopping center security. Be patient the area is diverse; from young mofo’s to complete families to turtles.
Service: Friendly rookie kids tend to forget some things. (why does wait staff think it’s impressive to memorize, just write it like they do on tv and get it right the first time… sheeeesh) They take their sweet old time… Meh, I’ve seen worse.
Value: spot on for food, drinks are too high for the atmosphere and location.
Atmosphere: Feels local with Overbrook High and St. Joes stuff on the walls. Friendly service makes all the mistakes very easy to deal with. Happy birthday songs for the birthday person!
Recommend: Boneless wings, Mozz Sticks, Nachos, Steaks, Pasta Dishes.
Avoid: Artichoke/​Spinach Dip, Rices.
Conclusion: It’s ok, I will return.

This has got to be the worst chain restaurant on City Ave. While the service makes an effort the food is absolutely bottom rung. I’ve given this place a number of chances since its close by, but I’m officially finished. The incredibly dry burger that seemed pre-​cooked to death and then microwaved was the straw that broke the camels back.

Love this Applebee’s! I rarely dine in there, mostly take outs and they’ve been awesome. my fave is always the fried chix oriental salad and that fried wonton things (chix/​pork wih limes).

Great service but absolutely nothing for vegetarians. :(

Today I went to Applebee’s been there lots over the years but the experience today was horrible. First understanding that it is Friday and all but waited there for ten minutes without a host or homestead greeting us or even acknowledging we were there, they seated several other parties and then took the information for several people that came in after us. I could understand if there was only one host or hostess but there where several people there. Totally frustrated with experience we decided to go to another restaurant all together. Never coming back.

Good… Good… Good! Service was really attentive and good. Food as usual is gr8.

Went there today and wasn’t expecting much from this establishment and of course, I left EXTREMELY disappointed. I guess if you want good service sit at the bar. If you want horrible service, sit at a table. I went here for a night out with my wife. It was actually my first time at Applebees so I ordered a beer. The waitress asked me what size I wanted but didn’t explain to me what sizes were what. I told her the biggest one thinking I’d get a pitcher and of course I get a tall glass. There was alot of other things that happened during my short time here, this will certainly be the last. Next time I visit a applebees establishment it’ll be the one in Manoa Shopping Center.

How is that every time I go to this Applebee’s I get CONSISTENTLY HORRIBLE SERVICE??? The waitresses are forgetful, the wait is unbearably long, and the food is mediocre and usually served COLD the first time around. (I say FIRST TIME because you usually have to send your food back at least TWICE to get what you want!!)
That being said, the Manager is GREAT and has been accomodating each time a member of his staff screwed something up. So… Catch 22. The waiters suck but the Manager will try his damndest to make sure you leave the restaurant satisfied.

I absolutely LOVE Applebee’s. Everything! The food, the service, the restuarant, the atmosphere, everything!
I love the Carside ToGo! Like I said! Everything!
I am never disappointed when I visit this place. Always helped fast, never a terribly long wait, the waiters are pleasant and professional. The drinks aren’t watered down, and the General Manager of this location cares about his customers!