Airs Appliances

I was referred to Airs by one of my girlfriends after she made her kitchen remodeled. Right away I noticed how beautiful a showroom Airs had and the wide assortment of appliances they had that you could choose from. My salesperson was very knowledgeable and I felt really comfortable making my purchase from them. Delivery was also quick and painless!
I have recommended my friends to Airs and they’ve all thanked me!
Don’t waste time anywhere else, just go to Airs.

I walked into Airs unsure of if I could afford a new range for my mother (she’s really old school and didn’t want any of the newer ranges). After some looking around I was approached by a very knowledgeable sales person who was able to help me find a range I thought was perfect for my mother. I was able to put it on lay-​a-​way for a few months without any monthly payments being due. You pay what you can when you can.
When it was time for delivery I was more then please with their very professional delivery men. They even checked all the burners to make sure my unit was working properly!
I will be going back to Airs whenever I needed a new appliance!
Don’t waste your time at those Big Box stores, just go to Airs and they’ll take care of you!

I had a very upsetting experience at Airs. I have sent family here to purchase but never again! The customer service is appalling. I had to call the police to get the installers out of my home.

SUMMARY
During my kitchen remodel I have had two different phone calls with the most lovely and helpful sales people at Airs. I was excited to find such a great local place. When I went in this past Saturday ready to purchase either a Blue Star or Capital range, my husband and I were so disgusted by the arrogant salesman that we left without buying one.
Below I have outlined some of the rude and unhelpful exchanges we had with this sales man. And, although he didn’t have the energy to put into giving us real answers to our questions he had plenty of time to crack out his phone and show us pictures of his own Capital range and everything he has cooked on it, and why he is such a great cook. Thanks for wasting our time sir! If this is how you treat someone when they are shopping and might give you there business, how do you treat a customer once the sale is made and they have a question or need help with something? I know if I went back I might be able to get a better sales person but I am so utterly disgusted by the lack of customer service that I now don’t want to give them my business.
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DETAILS
Question: «Tell us about the service and repairs for Blue Star vs Capital — Who does the actual repairs?» Reply: «These are high end appliances, there is nothing that can go wrong and you will never need a repair.» I tried to explain that there are still things that can go wrong and described some of the problems I had read about online. He told me I was reading too much on the internet.
Question: «What do you clean the surface of the stove with when food gets burnt or caked on?» Reply: «Food cannot get stuck on the surface of a range because it doesn’t get hot. The only part that is hot is the actual burner so there will never be anything to clean up.» I explained to him that we are certain we will have messes on top of the stove that will need more than a paper towel to wipe up but he told us that was just not true. What universe does this guy live in? Then he told us he uses oven cleaner and WD-​40 to clean the top of his stove. Dude, you just said you have nothing that needs cleaning but then you have to use incredibly toxic cleaners? What if you have kids and don’t want to blast those chemicals? Again, snotty rude comment from him that he didn’t know why on earth we would have food that would get on the stove top.
Question: «I have heard that the doors on the Blue Star ranges can get extremely hot and people have gotten burnt on them. Have you ever had any problems with this?» Reply: «Well if your kid burns a hand on the oven door, they are only going to do it once because it will teach them a lesson.» I heard him saying the same thing to another couple in the store with their toddler. The woman and I later exchanged whispers about how awful this guy was.
Question: «What is the difference in size between the insides of the ovens?» Reply: «They are all the same.» Question: «They don’t look all the same. Don’t you have something with information about the measurements?» Eye rolls and BS answer.

Airs has a good showroom where you are able to check out a number of brands. The sales people, especially Harvey, are helpful. But when it comes to ordering and delivery Airs comes up short. You can get better prices elsewhere (Lowes, Home Depot, HH Gregg, PC Richard, etc.) so if you decide to go with Airs as an independent you will want to do your homework before you buy and demand that Airs matches the best price you can come up with. Also be sure to ask in advance about availability and delivery dates; we didn’t and found ourselves 4 months after ordering still waiting for the appliances to arrive. We felt that once the sale had been made, Airs did not work hard to ensure that the appliances were delivered in a timely fashion. We had to continually follow-​up about delivery and were given several dates that were not met. Bottom line? Be careful. We prefer to deal with local independents, but we won’t use Airs again.

I called these guys to ask about a repair for my washer (seriously I will do anything to avoid the spring garden laundromat). They don’t do repairs, but the person I spoke to on the phone went out of their way to look up a repair person for me. If I do have to buy a new washer, I’m going straight to Airs.

I was recently in this store just looking around for my kitchen that I’m thinking of remodeling. A man approached me to help, & I was totally honest in saying I wasn’t making a purchase that day or in the near future (I didn’t want to waist his time) — but he didn’t care, & was still so interested in helping me & guiding me in the right direction for if & when I was ready to make a move. He was so incredibly knowledgable & honest, it was seriously a relief to other experiences I’ve had in similar situations. When I’m ready to make that move on my kitchen, I’m am DEFINITELY going to purchase my appliances from him at Airs!
Ps… That guy ended up being the owner — one more reason to want to go back (because most business owners don’t care enough to be out on the floor engaging with customers that way)

My whole family has bought appliances from Airs and we’ve had great experiences and like what we’ve bought. (stovetop and fridge) We like to stay local and since we live about a mile away this is as local as it gets. But recently the best thing happened… I thought I was in need of a new washer and dryer. They sent a consultant and it turns out we don’t have the proper wiring for the brand I wanted. I was all set to purchase something different and lesser than what I wanted and they told me honestly that it wouldn’t really be of a higher quality than what I already have. They could have easily made a sale based on my ignorance but they chose to be forthright and give me good advice (I will repair the old dryer).That goes beyond good service. Always a good experience there!!!