Verizon

Absolutely terrible experience. First visit they tried to charge me $ 20 for a Verizon SIM card (free), second visit they blatantly lied about Verizon service and functionality. Both visits customer service was awful. These guys are complete scam artists, and bad at it.

These guys here are awesome!!! They are very knowledgeable and excel in customer service! Thanks for the help guys!!!

Can’t say enough good things about the crew at this store. Whether it’s to purchase new phones or simply to ask help with settings I have not been able to figure out, I find the service is always excellent. I never feel rushed even when I just need the smallest advice on something. We have told several people about the service here and they all report back how happy they are. The owner even remembers half of our information without having to look it up. I’m afraid that’s rare in the service industry these days.

Great focus on customer service at this Verizon location. I’ve been here a few times and I’ve always felt the staff was helpful and actually listened. Ordered a new phone recently and it was shipped to this store, and the guys called me right away to let me know it had arrived. I inquired about changing our data plan and the guy could not have been nicer about breaking everything down for me until we figured out what was the best plan for my usage. Lots of phones and accessories, free parking behind the building. If they are helping other customers you might be waiting a while, but it’s worth it when your turn comes and they are focused on actually helping. There is a tv tuned to ESPN to keep you occupied while you wait. Glad to have Verizon as a part of our Ferndale shopping-​scape.

The service at this store was top notch. They helped me every step of the way. They went above and beyond. I highly recommend them.

I’ve never been treated with so much courtesy and respect. Brent and his staff were all so polite and helpful. I went in there because of a problem I had with my Droid. I drive down woodward every day for work, and with a store as beautiful as Brent’s it’s super easy to find. Brent was able to immediately help me by temporarily giving me a loaner phone FREE of charge. So kind of him. My replacement phone came in only ten days later. Everything was so smooth. I’ve been recommending this Verizon to all my friends and family.

Brent and the rest of the crew have been wonderful every time I go into the store (unfortunately I break my phone more than the average person). I was recently there on an extra busy night so I had a chance to observe. They went over and above for every single customer, treating them each kindly and attentively. These guys will go out of their way for customer satisfaction and it seems to be very sincere.

this is not an authorized verizon dealer. this store is independently owned and operated. they duped my bf into a new phone, they claim they had no replacement for the one he already had. after a couple calls, he found out that indeed that particular phone was still available. when he went back the next day to return the new phone, they would not take it back. after literally days on the phone with verizon hq, he was told they could not help, that he purchased the phone via a third party.
verizon refuses to help. gave us a p.o. box in ct to contact the district manager. what a bunch of b.s.
we will look into sprint buying out our contract.

I really, really want to write a positive review because I would like to support a Ferndale business and privately owned business, but unfortunately I cannot. I have been here four times. Three of my four experiences were poor. The first two visits I was told they could not help me and was sent to the Royal Oak location. One of those times, after going to the Royal Oak location I was told they could not help me either and it was something that could only be done over the phone. The third visit was quite good and I was very pleased. My last visit, the salesperson gave me misinformation. When I questioned that the information he was giving me was correct, he insisted it was and got mildly snotty. I wasn’t convinced so I called Verizon and was told the information he gave me was, in fact, incorrect. Not angry at all. Just disappointed. I like supporting local businesses, so I’m bummed.